Dynamics 365 CRM Fundamentals Training 2025

For individuals like you seeking for a foundation in Microsoft Dynamics CRM  platform, the MB-910 exam and its associated MB-910T00 course serve as the official entry point.

Dynamics Edge Microsoft MB-910 course is part of the Dynamics 365 fundamentals training offerings, focusing specifically on Dynamics 365’s customer engagement (CRM) applications. As a Dynamics 365 CRM fundamentals training module, MB-910T00 provides a broad overview of the core customer engagement apps and their capabilities. In this neutral summary, we describe the content of the course (practical skills and topics covered) and briefly cover the certification details (about 5% of this summary).

MB-910 Certification: Dynamics 365 Fundamentals (CRM)

MB-910 is the exam required for the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification. This credential validates a broad understanding of Dynamics 365 customer engagement apps – including marketing capabilities and the automation of sales, service, and support processes. The exam content covers all the primary CRM modules: candidates must demonstrate knowledge of Dynamics 365 Marketing, Sales, Customer Service, and Field Service, as well as shared core features across these applications. Only a small portion of the training is about exam specifics, as the emphasis is on understanding concepts rather than memorizing facts. The certification is an ideal starting point for those new to Dynamics 365, whether you are a business stakeholder, an aspiring functional consultant, or a student beginning your CRM journey. In fact, this fundamentals certification is intended for anyone looking to start their journey with Dynamics 365 customer engagement solutions. (It is not a prerequisite for advanced certifications, but it helps build a base for more specialized Dynamics 365 or Power Platform paths.)

MB-910T00 Course Content and Practical Skills

The MB-910T00 training course – officially titled Introduction to Microsoft Dynamics 365 (CRM) – is a one-day, beginner-level class that provides a comprehensive overview of the customer engagement side of Dynamics 365. The course is essentially a Dynamics 365 CRM fundamentals training program that emphasizes practical understanding of each CRM application’s functionality. According to the course description, it familiarizes learners with the concept of customer engagement and the core capabilities of the CRM apps, namely Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service. It even introduces how AI features like Microsoft Copilot can assist in executing customer engagement tasks within these applications. Importantly, the course includes a mix of lectures and hands-on labs to reinforce practical learning, so participants can practice using the software in realistic scenarios.

Key modules and topics covered in the MB-910T00 course include:

• Dynamics 365 Basics: Navigating the Dynamics 365 customer engagement apps, exploring common user activities and integration options, with practical labs for reinforcement.
• Dynamics 365 Marketing: Fundamentals of the marketing application, including how to create customer journeys and segment audiences for targeted campaigns.
• Dynamics 365 Sales: Core sales capabilities – managing leads and opportunities, handling the sales pipeline, and other sales lifecycle features within Dynamics 365 Sales.
• Dynamics 365 Customer Service: Introduction to customer service functions, such as knowledge management and handling customer support cases from initiation to resolution.
• Dynamics 365 Field Service: Basics of field service management, including work order creation and scheduling of resources or technicians to complete service tasks.

Throughout the training, the emphasis is on how these applications work and complement each other in real business processes. For example, participants learn how Dynamics 365’s customer engagement tools can be used to unify customer profiles, drive personalized marketing journeys, support the entire sales order lifecycle, and facilitate efficient customer support and field service operations. The course also touches on emerging capabilities like Dynamics 365 Copilot (an AI assistant that can help with tasks in each app) and even mentions autonomous agents, reflecting how modern CRM solutions are incorporating AI for better customer engagement. By covering each module’s purpose and features, the training helps you to be more assured that learners understand the “big picture” of the CRM ecosystem and how the different pieces fit together.

Target Audience and Benefits of the Training

This Dynamics CRM fundamentals training is targeted at a wide range of learners. The official audience profile for MB-910T00 includes IT professionals, business stakeholders, entrepreneurs, students, or even career-changers who want to gain exposure to Dynamics 365’s CRM capabilities. In short, anyone who needs a broad familiarity with the sales, marketing, customer service, or field service functions of Dynamics 365 can benefit. No prior Dynamics 365 experience is required, making it truly a fundamentals course. Because it’s a neutral introduction (without diving into heavy customization or advanced technical topics), it suits both technical and non-technical audiences who simply want to understand what the Dynamics 365 customer engagement apps can do out-of-the-box.

By the end of the course, learners acquire valuable skills and confidence to use Dynamics 365’s CRM applications in practical scenarios. According to the course overview, participants will gain skills that can help organizations improve customer experiences, streamline operations, and enhance marketing and sales efforts through Dynamics 365. In other words, the knowledge from MB-910T00 translates to real-world benefits: you learn how a unified CRM platform can drive better customer insights, more efficient sales processes, responsive customer service, and well-organized field service management. This foundation-level training also gives you more confidence in understanding how CRM systems create business value. Many learners use it to help decide which advanced role-based path to take next – for example, after getting this broad overview, you might pursue deeper training in a specific app (like Dynamics 365 Sales) or aim for a role such as a Dynamics 365 functional consultant. Essentially, MB-910T00 makes sure that you are familiar with the essentials of Dynamics 365 CRM before you move on to more specialized learning.

Conclusion

In summary, the MB-910T00 course and the MB-910 certification exam together provide a comprehensive introduction to Microsoft’s customer engagement suite, balancing conceptual understanding with practical application. The training is delivered in a neutral, informative manner – focusing on the content and capabilities of the software rather than any sales pitch – and it equips learners with hands-on experience across all major CRM modules. Only a small portion of the journey is about the exam itself; the majority is about learning how to use Dynamics 365’s tools in real business contexts. For professionals and students alike, this fundamentals program serves as both an entry-level credential and a solid stepping stone for applying CRM knowledge day-to-day. It functions as an effective Dynamics 365 CRM training course that builds a solid base, and it provides the kind of Dynamics CRM training experience that gives you confidence to work with customer engagement apps in practice.