MB-280 Mastering Dynamics 365 Customer Experience Solutions 5 Day Combination

Course: 2047

Mastering Dynamics 365 Customer Experience Solutions in 5 days

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  • Duration: 5 days
  • Price: $1,295.00$2,995.00
Get This Course $1,295.00$2,995.00
December 10

9:00 AM – 4:00 PM CST

February 13

9:00 AM – 4:00 PM CST

March 12

9:00 AM – 4:00 PM CST

April 16

9:00 AM – 4:00 PM CST

May 14

9:00 AM – 4:00 PM CST

June 11

9:00 AM – 4:00 PM CST

July 16

9:00 AM – 4:00 PM CST

August 13

9:00 AM – 4:00 PM CST

September 17

9:00 AM – 4:00 PM CST

October 15

9:00 AM – 4:00 PM CST

November 12

9:00 AM – 4:00 PM CST

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  • Virtual instructor Led Training
  • Complete Hands-on Labs
  • Softcopy of Courseware
  • Learning Labs
  • Virtual instructor Led Training
  • Complete Hands-on Labs
  • Softcopy of Courseware
  • Learning Labs
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Overview

MB-280 Mastering Dynamics 365 Customer Experience Solutions

This 5-day training course is a comprhensive workshop on  of provides  business leaders and professionals the knowledge and practical skills to configure and optimize Dynamics 365 customer experience model-driven apps. The course will focus on the core aspects of Dynamics 365 Customer Engagement, empowering sellers with sales capabilities, leveraging customer insights, and delivering end-to-end customer experiences.

Audience Profile

This course is ideal for business leaders,  and IT professionals who look for innovative ways to upgrade their Dynamics 365 CE (CRM) system and integrate AI.  This course provides you with the tools and knowledge that you need so you can transform your business and become a Dynamics 365 leader

Combination Course:

  1. MB-280T01: Configure Dynamics 365 customer experience model-driven apps                                                   1 Day 
  2. MB-280T02: Empower sellers with Dynamics 365 Sales                                                                                                  2 Day
  3. MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights   1 Day
  4. MB-280T04: Configure a Dynamics 365 customer experience solution                                                                     1 Day

Day 1- MB-280T01: Configure Dynamics 365 customer experience model-driven apps   

Learn how to leverage model-driven applications and Microsoft 365 Copilot for Sales. Dynamics 365 Sales Experience in 1 days Create and manage environments in Dataverse

  • Create tables in Dataverse
  •  Manage tables in Dataverse
  •  Create and manage columns within a table in Dataverse
  •  Working with choices in Dataverse
  •  Load/export data and create data views in Dataverse
  •  Connect to other data in a Power Apps canvas app
  • Create a relationship between tables in Dataverse
  •  Define and create business rules in Dataverse
  •  Create and define calculation or rollup columns in Dataverse
  •  Customize the command bar
  •  Common command bar scenarios
  •  Advanced command bar concepts
  • Visualize data with Dataverse views
  • Use Power Query to load data in Dataverse
  •  Use Microsoft Word and Excel templates with Dataverse
  •  Export data from Dataverse and use Microsoft Excel to edit records
  • Use Azure and external tools to manipulate data

Day 2 & 3  MB-280T02 – Empower Sellers with Dynamics 365 Sales

Learn to create, customize, and manage model-driven apps tailored to sale management.

  • Introduction and Core Configuration
  • Create powerful customer experiences for organizations with Dynamics 365 apps
  • Get started with Dynamics 365 Sales
  • Set up and configure Dynamics 365 Sales
  • Manage leads with Dynamics 365 Sales
  • Manage opportunities with Dynamics 365 Sales
  • Manage and organize your product catalog with Dynamics 365 Sales
  • Process sales orders with Dynamics 365 Sales
  • Configure forecasts in Dynamics 365 Sales
  • Manage relationships with relationship selling in Dynamics 365 Sales
  • Analyze Dynamics 365 sales data

Day 4   MB-280T03 – Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights

  • Create emails in Dynamics 365 Customer Insights – Journeys
  • Create text messages and push notifications in Dynamics 365 Customer Insights – Journeys
  • Create forms in Dynamics 365 Customer Insights – Journeys’
  • Manage consent in Dynamics 365 Customer Insights – Journeys
  • Build journeys with Dynamics 365 Customer Insights – Journeys
  • Manage leads and scoring in Customer Insights – Journeys
  • Extend real-time marketing capabilities within Dynamics 365
  • Get started with Dynamics 365 Customer Insights – Data
  • Ingest data into Customer Insights – Data
  • Create a unified customer profile in Dynamics 365 Customer Insights – Data
  • Work with Dynamics 365 Customer Insights – Data
  • Enrich data and predictions with Customer Insights – Data
  • Manage external connections with Customer Insights – Data
  • Configure and administer Customer Insights – Data
Module 4: MB-280T04 – Configuring a Dynamics 365 Customer Experience Solution
  • Design and deliver powerful customer experiences with Dynamics 365 Customer Insights
  • Manage leads with Dynamics 365 Sales
  • Manage and organize your product catalog with Dynamics 365 Sales
  • Create emails in Dynamics 365 Customer Insights – Journeys
  • Build journeys with Dynamics 365 Customer Insights – Journeys
  • Project – Configure a Dynamics 365 customer experience solution

 

Wrap-up & Best Practices

  • Tips for continuous improvement of customer experience solutions.
  • Recap of key learning points from the course.
Q&A and Final Discussion 

 

Learning Outcomes:

By the end of this 5-day course, participants will be able to:

  1. Configure and customize model-driven apps within Dynamics 365 to support customer experience initiatives.
  2. Empower sales teams with Dynamics 365 Sales capabilities, from lead generation to opportunity management and forecasting.
  3. Utilize Dynamics 365 Customer Insights to create a 360-degree view of customers and deliver personalized experiences.
  4. Design, configure, and deploy integrated Dynamics 365 solutions that enhance customer engagement across multiple channels.

This course is ideal for business leaders and Dynamics 365 administrators aiming to improve customer experiences, drive sales productivity, and leverage data insights for better decision-making.

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