9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
Reserve Your Seat
- Virtual instructor Led Training
- Complete Hands-on Labs
- Softcopy of Courseware
- Learning Labs
- Virtual instructor Led Training
- Complete Hands-on Labs
- Softcopy of Courseware
- Learning Labs
- You can use your Purchase Card and checkout
- The GSA Contract Number: 47QTCA20D000D
- Call 800-453-5961 for details
- Customize your class
- Delivery Onsite or Online for your organization
- Choice of Dates when and where you want
- Guidance in choosing and customizing your class
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Overview
MB-280 Mastering Dynamics 365 Customer Experience Solutions
This 5-day training course is a comprhensive workshop on of provides business leaders and professionals the knowledge and practical skills to configure and optimize Dynamics 365 customer experience model-driven apps. The course will focus on the core aspects of Dynamics 365 Customer Engagement, empowering sellers with sales capabilities, leveraging customer insights, and delivering end-to-end customer experiences.
Audience Profile
This course is ideal for business leaders, and IT professionals who look for innovative ways to upgrade their Dynamics 365 CE (CRM) system and integrate AI. This course provides you with the tools and knowledge that you need so you can transform your business and become a Dynamics 365 leader
Combination Course:
- MB-280T01: Configure Dynamics 365 customer experience model-driven apps 1 Day
- MB-280T02: Empower sellers with Dynamics 365 Sales 2 Day
- MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights 1 Day
- MB-280T04: Configure a Dynamics 365 customer experience solution 1 Day
Day 1- MB-280T01: Configure Dynamics 365 customer experience model-driven apps
Learn how to leverage model-driven applications and Microsoft 365 Copilot for Sales. Dynamics 365 Sales Experience in 1 days Create and manage environments in Dataverse
- Create tables in Dataverse
- Manage tables in Dataverse
- Create and manage columns within a table in Dataverse
- Working with choices in Dataverse
- Load/export data and create data views in Dataverse
- Connect to other data in a Power Apps canvas app
- Create a relationship between tables in Dataverse
- Define and create business rules in Dataverse
- Create and define calculation or rollup columns in Dataverse
- Customize the command bar
- Common command bar scenarios
- Advanced command bar concepts
- Visualize data with Dataverse views
- Use Power Query to load data in Dataverse
- Use Microsoft Word and Excel templates with Dataverse
- Export data from Dataverse and use Microsoft Excel to edit records
- Use Azure and external tools to manipulate data
- Introduction and Core Configuration
- Create powerful customer experiences for organizations with Dynamics 365 apps
- Get started with Dynamics 365 Sales
- Set up and configure Dynamics 365 Sales
- Manage leads with Dynamics 365 Sales
- Manage opportunities with Dynamics 365 Sales
- Manage and organize your product catalog with Dynamics 365 Sales
- Process sales orders with Dynamics 365 Sales
- Configure forecasts in Dynamics 365 Sales
- Manage relationships with relationship selling in Dynamics 365 Sales
- Analyze Dynamics 365 sales data
Day 4 MB-280T03 – Design and Deliver Powerful Customer Experiences with Dynamics 365 Customer Insights
- Create emails in Dynamics 365 Customer Insights – Journeys
- Create text messages and push notifications in Dynamics 365 Customer Insights – Journeys
- Create forms in Dynamics 365 Customer Insights – Journeys’
- Manage consent in Dynamics 365 Customer Insights – Journeys
- Build journeys with Dynamics 365 Customer Insights – Journeys
- Manage leads and scoring in Customer Insights – Journeys
- Extend real-time marketing capabilities within Dynamics 365
- Get started with Dynamics 365 Customer Insights – Data
- Ingest data into Customer Insights – Data
- Create a unified customer profile in Dynamics 365 Customer Insights – Data
- Work with Dynamics 365 Customer Insights – Data
- Enrich data and predictions with Customer Insights – Data
- Manage external connections with Customer Insights – Data
- Configure and administer Customer Insights – Data
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