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Home | Courses | Dynamics 365 Customer Engagement (CRM)
This class is all you need to support, administrator and customize, Microsoft Dynamics 365 CE (CRM) . This will teach you how to add additional functionally to your existing Dynamics 365 system. We cover configuration, implementation, entities, forms, chart and dashboards. This course will teach you to manage solutions, forms and visualizations as well add […]
Dynamics CRM Customization & Development using C# Plugins, Visual Studio & XRM toolbox. This course is for a Dynamics 365 CRM developer and customers who have a technical background and familiarity with Microsoft Dynamics 365 or Dynamics 365 CRM 2016, 2015
Learn Dynamics 365 Extensions, query and execute these operations, business process implementation and workflows, Plug-ins, application event programming, client extensions, and web resources. Finally, it includes a summary overview of the integration between Flow and Power BI and Dynamics 365 (CRM).
Dynamics 365 Sales Enterprise is an end-to-end application to manage the handling of customers and potential customer. It assists with tracking data against sales goals, automating best practices, learning from data, and more.
Our team of globally recognized experts take students step by step, from lead, to opportunity, to closed deal. Using the application’s available automation and customization options, students will learn how to enable sales staff to be their most productive selves.
Microsoft Dynamics 365 Marketing Course will review the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages.
Dynamics 365 Customer Service course offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
Microsoft Dynamics 365 for Field Service for resource scheduling, managing workloads, mobile, monitor IOT sensors & create automated support tickets. Move your organization from reactive to proactive to predictive service using data insights and connected experiences. Connect Dynamics 365 for Field Service to Power BI for Data Analytics
Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.
This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 CRM Marketing, Sales, Customer Service, Field Service, and the customer relationship management capabilities of Project Operations. This course will include lecture as well as hands-on labs.
