MO-400: Microsoft Outlook Certification

Microsoft Outlook (Outlook and Outlook 2019) MO-400

This course will help enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items. Students are expected to demonstrate the correct application of the principal features of Outlook and complete tasks independently.

Course Outline

Manage Outlook settings and processes

Customize Outlook settings

• change the display of messages, calendar items, contact records, and tasks
• add accounts
• configure automatic replies

Configure mail settings

• specify default fonts for new messages and responses
• customize reply message settings
• create, assign, and modify signatures

Perform search operations

• create search folders
• search for messages, calendar items, contacts, and tasks
• search by using advanced find

Print and save information

• print message, calendar, contact, and task information
• save message attachments
• preview message attachments
• save messages in alternative formats

Manage messages

Create messages

• add or remove message attachments
• designate recipients by using courtesy copy (CC) and blind courtesy copy (BCC)
• use @mention to get someone’s attention
• forward and reply to messages
• flag outgoing messages for follow up
• set the importance and sensitivity of outgoing messages

Insert message content

• insert hyperlinks
• insert images
• add signatures to individual messages

Organize and manage messages

• sort messages
• create folders
• move messages between folders
• categorize messages
• flag received messages
• ignore conversations
• change the display of messages

Manage schedules

Create and manage calendars

• set calendar work times
• manage multiple calendars

Create appointments, meetings and events

• create recurring calendar items
• cancel meetings
• create calendar items from messages
• set calendar item times and time zones
• set up meetings by using the scheduling assistant
• set availability for calendar items

Organize and manage appointments, meetings, and events

• forward calendar items
• configure reminders
• invite meeting participants
• respond to invitations
• update individual or recurring calendar items

Manage contacts and tasks

Create and manage contact records

• import contacts from external sources
• edit contact information
• share contacts

Create and manage contact groups

• create and delete contact groups
• add contacts to existing contact groups
• update contacts within contact groups
• delete contact group members

Create and manage tasks

• Create and manage tasks