9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
9:00 AM – 4:00 PM CST
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- Virtual instructor Led Training
- Complete Hands-on Labs
- Softcopy of Courseware
- Learning Labs
- Virtual instructor Led Training
- Complete Hands-on Labs
- Softcopy of Courseware
- Learning Labs
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- The GSA Contract Number: 47QTCA20D000D
- Call 800-453-5961 for details
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Configure Dynamics 365 CE Customer Insights MB-280t03
Overview
MB-280 Mastering Dynamics 365 Customer Experience Solutions
This 3-day training course is a comprehensive workshop provides business professionals the knowledge and practical skills to configure and optimize Dynamics 365 customer experience model-driven apps. The focus is on the core aspects of Dynamics 365 Customer Engagement, sales, customer service, customer insights, and improving the Dynamics 365 CE productivity experience.
Audience Profile
This course is ideal for business leaders & IT professionals who look for innovative ways to upgrade their Dynamics 365 CE (CRM) system and integrate AI. This course provides you with the tools and knowledge that you need so you can transform your business and become a Dynamics 365 leader
Combination Course for Sales, Customer Service, Administration and Configuration (low-code)
- Introduction and Core Configuration
- Create powerful customer experiences for organizations with Dynamics 365 apps
- Get started with Dynamics 365 Sales
- Set up and configure Dynamics 365 Sales
- Manage leads with Dynamics 365 Sales
- Manage opportunities with Dynamics 365 Sales
- Manage and organize your product catalog with Dynamics 365 Sales
- Process sales orders with Dynamics 365 Sales
- Configure forecasts in Dynamics 365 Sales
- Manage relationships with relationship selling in Dynamics 365 Sales
- Analyze Dynamics 365 sales data
Module 3: Administer and Configure Dynamics 365 customer experience model-driven apps (Low-Code)
Learn how to leverage model-driven applications and Create and manage environments in Dataverse
- Create tables in Dataverse
- Manage tables in Dataverse
- Create and manage columns within a table in Dataverse
- Working with choices in Dataverse
- Load/export data and create data views in Dataverse
- Connect to other data in a Power Apps canvas app
- Create a relationship between tables in Dataverse
- Define and create business rules in Dataverse
- Create and define calculation or rollup columns in Dataverse
- Customize the command bar
- Common command bar scenarios
- Advanced command bar concepts
- Visualize data with Dataverse views
- Use Power Query to load data in Dataverse
- Use Microsoft Word and Excel templates with Dataverse
- Export data from Dataverse and use Microsoft Excel to edit records
- Use Azure and external tools to manipulate data
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Related Certifications:
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Learning Paths
Credly & Job Opportunities
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