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Troubleshooting Microsoft Teams MS-740 – Certified: Teams Support Engineer

Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration

Troubleshooting Microsoft Teams MS-740

Certified: Teams Support Engineer

You will Learn to:

  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
  • Configure, deploy, and manage Teams devices
  • Monitor and Troubleshoot Teams Phone

MS-740 Troubleshooting Microsoft Teams

You will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

Is this the right Troubleshooting Microsoft Teams MS-740 Course for you?

As a Microsoft Teams Voice Engineer you  plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance.

Candidates for this exam are support engineers who use advanced troubleshooting methods to support Microsoft Teams environments, analyze telemetry and log data, troubleshoot deployments, and tune performance. Candidates are expected to review logs and other data, infer the root cause of an issue, and provide a fix.

Candidates should have significant experience troubleshooting unified communications solutions with hands-on expertise specific to troubleshooting Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security and compliance information, debugging, performance tuning, and monitoring.

Good to know before you attend the Troubleshooting Microsoft Teams MS-740 class:

Before attending this course, students should have intermediate knowledge of the following topics from MS-700: Managing Microsoft Teams:

  • Plan and configure a Microsoft Teams environment
  • Manage chat, teams, channels, and apps
  • Manage calling and meetings
  • Monitor and troubleshoot a Microsoft Teams environment

Course Outline

Module 1: Plan and configure Teams Phone

After completing this module, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.

Lessons

  • Plan for Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Migrate voice services from Skype for Business Server to Teams
  • Configure Teams Phone
  • Configure auto attendants and call queues
  • Configure and deploy Direct Routing
  • Extend Teams Phone with additional services

Lab : Prepare the lab environment

  • Configure your lab environment
  • Assign permissions
  • Validate and manage licenses
  • Setup PowerShell for Microsoft Teams Administration

Lab : Configure your environment for Teams Phone

  • Evaluate your network requirements with the Network Planner
  • Use the Teams Network Assessment Tool
  • Configure a basic network topology for dynamic emergency calling
  • Configure voice policies
  • Prepare users for calling
  • Configure audio conferencing settings
  • Configure call queues and auto attendants

After completing this module, students will be able to:

  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing

Module 2: Manage Teams Phone

In this module, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.

Lessons

  • Configure and manage voice users
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone

Lab : Manage your Teams Phone Environment

  • Manage voice users
  • Manage Teams devices
  • Monitor and troubleshoot Teams Phone

After completing this module, students will be able to:

  • Manage voice users
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone

Related Courses:

MD-100 Windows Client

MD-101 Managing Modern Desktops

MS-030 Office 365 Administrator

MS-040 Manage SharePoint and OneDrive in Microsoft 365

MS-100 Microsoft 365 Identity and Services

MS-101 Microsoft 365 Mobility and Security

MS-203 Microsoft 365 Messaging

MS-600 Building Applications and Solutions with Microsoft 365 Core Services

MS-700 Managing Microsoft Teams

MS-720 Microsoft Teams Voice Engineer

MS-900 Microsoft 365 Fundamentals

 

Related Certifications:

Microsoft 365 Certified: Teams Support Engineer Specialty

Learning Paths

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