This class uses the Customer Insights and Dynamics 365 Customer Engagement to to predict churn, next best action, and product recommendations. Discover new audience segments with AI-driven recommendations, or define your own.
Discover into your customers. Get Insights insights and take action
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time
This class uses the Customer Insights and Dynamics 365 Customer Engagement to to predict churn, next best action, and product recommendations. Discover new audience segments with AI-driven recommendations, or define your own. Activate real-time insights on destinations including analytics, email marketing, advertising, and customer engagement platforms through turnkey integrations with Microsoft and third-party applications. Embed Customer Insights cards into your business applications for contextual insights and informed action. Trigger workflows in response to customer signals by using Power Automate.
Maximize customer lifetime value with AI-driven insights based on unified customer profiles. Transform into a customer-centric organization where marketing, sales, and service professionals have the insights they need to personalize engagement. See results faster with a real-time enterprise grade CDP designed to deliver insights that employees can act on with minimal training and IT assistance. Perform high-speed analytical processing and customize the solution using Microsoft Azure and Power Platform.
Module 1: Overview of the Microsoft ‘Insights’ Products
Module 2: Creating a Customer Insights Instance
Module 3: Extracting the Value of Customer Insights
Module 4: Customer Insights Extensibility
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