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Power Apps and Microsoft Flow Licensing Guide | January 2020

Original Source

Microsoft Power Apps, Microsoft Power Automate and
Microsoft Power Virtual Agents Licensing Guide

January 2020
Power Apps, Power Automate and Power Virtual Agents Licensing Guide | January 2020
Table of Contents
How to buy ............................................................................................................................................................................................. 2
Licensing Programs............................................................................................................................................................................................. 2
How to license ....................................................................................................................................................................................... 2
Multiplexing ........................................................................................................................................................................................................... 2
Licensing Requirements for External Users .............................................................................................................................................. 3
Power Apps subscriptions ................................................................................................................................................................. 3
Power Apps ............................................................................................................................................................................................................ 3
Power Apps Portals ............................................................................................................................................................................................. 7
Power Automate subscriptions ....................................................................................................................................................... 9
Power Virtual Agents subscriptions ........................................................................................................................................... 12
Subscription Capacity ...................................................................................................................................................................... 13
Capacity Add-ons .............................................................................................................................................................................. 14
Common Data Service Capacity Add-ons ...............................................................................................................................................15
AI Builder capacity add-on ............................................................................................................................................................................15
Power Apps and Power Automate capacity add-on...........................................................................................................................16
Power Virtual Agents capacity add-on .....................................................................................................................................................16
Trial and Implementation ............................................................................................................................................................... 17
Power Platform Service Support.................................................................................................................................................. 17
Pricing .................................................................................................................................................................................................... 18
Additional Resources ....................................................................................................................................................................... 18
Appendix A: Terminology and Custom Entities .................................................................................................................... 19
Appendix B: Standard Connectors moved to premium category .................................................................................. 21
Appendix C: Licensing Channel / Segment Availability ...................................................................................................... 22
Appendix D: Dynamics 365 and Office 365 licenses that include Power Apps and Power Automate capabilities ........................................................................................................................................................................................... 23
Appendix E: Support Policies ........................................................................................................................................................ 24
Appendix F: Change Log ................................................................................................................................................................ 25
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Using This Guide
Use this guide to improve your understanding of how to license Microsoft Power Apps, Power Automate (previously known as Microsoft Flow) and Power Virtual Agents.
This guide is not intended to influence the choice of Microsoft products and services. The examples presented in this guide are illustrative. Microsoft reserves the right to review or update this document at any time without notice.
This document applies for users with Power Apps, Power Automate and Power Virtual Agents licenses.
To facilitate understanding of licensing requirements this guide is structured as follows:
1) What’s new
2) Channel Licensing (how to buy)
3) How to license (product licensing)
4) Add-ons
5) Notes: Changes
For help determining the right technology solution for any given organization, including the license requirements for a specific product or scenario, consult with your Microsoft account team or your Microsoft Certified Partner. This guide does not supersede or replace any of the legal documentation covering use rights.
What’s new in this licensing guide
This licensing guide was updated to reflect licensing updates as of January 2020. See the Change log Appendix F, for specific changes. What is changing in January? Description
See change log
Page 25
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How to buy
Licensing Programs
Licensing programs are channels where you can buy Power Apps, Power Automate and Power Virtual Agents. You can license Power Apps, Power Automate and Microsoft Power Virtual Agents through Microsoft Volume Licensing (VL), Cloud Solution Provider program (CSP), and/or Web Direct (MOSP) programs. In Volume Licensing, Power Apps and Power Automate are available through:
• Enterprise Agreement (EA)
• Enterprise Agreement Subscription (EAS)
• Service and Cloud Enrollment (SCE)
• Enrollment for Education Solutions (under the Campus and School Agreement) (EES)
Additional channels:
• Microsoft Online Government
• Microsoft Products and Services Agreement (MPSA). More information on MPSA is available here.
• Microsoft Online Subscription Program (Web Direct/MOSP)
Participating in a Volume Licensing program typically involves signing an agreement and/or enrollment, meeting a minimum purchase requirement, and ordering licenses through a Microsoft Reseller. Visit the Microsoft Volume Licensing website to learn more about how to buy through Volume Licensing, find a reseller partner, and more helpful information.
How to license
Multiplexing
Multiplexing refers to the use of hardware or software that a customer uses to pool connections, reroute information, or reduce the number of users that directly access or use the Power Apps, Power Automate and Power Virtual Agents service. Multiplexing does NOT reduce the number of SLs of any type required to access the Power Apps, Power Automate and Power Virtual Agents apps. Any user or device that accesses the Power Apps, Power Automate and Power Virtual Agents app —whether directly or indirectly—must be properly licensed.
Power Apps, Power Automate and Power Virtual Agents service can only be accessed if you have a Power Apps, Power Automate or Power Virtual Agents license. Similarly, Power Apps, Power Automate and Power Virtual Agents licenses are required for users that input data into, query, or view data from the Power Apps, Power Automate and Power Virtual Agents apps through a pooling device. Pooled connections use a non-interactive user account in Power Apps, Power Automate and Power Virtual Agents that can access the system but only via the web service layer. Internal users accessing Power Apps, Power Automate and Power Virtual Agents service indirectly through a portal or via an API to a separate service such Microsoft Outlook must also be properly licensed, regardless of if they are set up as a Power Apps, Power Automate and Power Virtual Agents user in the app, for example:
• Internal users that access the Power Apps, Power Automate and Power Virtual Agents service must still be properly licensed for Power Apps, Power Automate and Power Virtual Agents.
• Any user that accesses Power Apps, Power Automate and Power Virtual Agents service that is made available through an automated process requires a Power Apps, Power Automate and Power Virtual Agents license
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• The number of tiers of hardware or software between the Power Apps, Power Automate and Power Virtual Agents apps and the user or devices that ultimately use Power Apps, Power Automate and Power Virtual Agents service indirectly does not affect the number of SLs required.
For additional information about multiplexing refer to the Microsoft Volume Licensing Brief Multiplexing—Client Access License (CAL) Requirements.
Licensing Requirements for External Users
External users must be appropriately licensed to access Power Platform services and data. Applicable licensing includes:
• An appropriate Power Platform USL
• Seeded licensing capabilities from Office or Dynamics 365 USLs
• Power Portal login or page view capacity
• Accessing via an appropriately licensed Power Automate Per Flow workflow
Users must be appropriately licensed whether they are accessing directly or indirectly per multiplexing guidelines.
For additional information about multiplexing refer to the Microsoft Volume Licensing Brief Multiplexing—Client Access License (CAL) Requirements. Note, this document is intended to provide general multiplexing guidance that can be used for online as well as on-premises situations.
For additional information on external guest user access please see here.
Power Apps subscriptions
Power Apps
Service Overview
Power Apps is a low code/no code application platform that allows enterprises to digitize business operations by easily building line of business applications and customizing existing Office 365 and Dynamics 365 applications. For more details, please visit https://powerapps.microsoft.com
Licensing overview
General purpose, full Power Apps capabilities are licensed on a standalone basis. Additionally, limited Power Apps capabilities are included within various Office 365 and Dynamics 365 licenses. High level overview of the licensing structure is provided below. Per user, per app Per user Seeded Power Apps Licensing scheme
Per user, per app
Per user
Through Office 365 and Dynamics 365 user licenses Description
Allow individual users to run applications1 for a specific business scenario based on the full capabilities of Power Apps
Equip users to run unlimited applications based on the full capabilities of Power Apps
Customize and extend Office 365 & Dynamics 365 applications
1 Each license allows end user to run 2 custom apps and access 1 custom portal
Standalone Power Apps licensing
Customers that need general purpose and full capabilities of the platform should license Power Apps on a standalone basis. Licensing is supported on both a “per user” basis as well as a “per user, per app” basis. Both standalone licenses are fully featured. Details follow.
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Power Apps per app plan
Power Apps per app plan allows organizations to get started with the platform at a lower entry point. Customers on the per app plan typically start with 1-2 leading use case scenarios before adopting the platform more broadly. Power Apps per app plan is also an attractive licensing option to license end users that run only a few apps.
Power Apps per app plan allows individual users to run 2 custom applications (be it canvas or model or both) and access 1 custom portal based on the full capabilities of Power Apps. Per user, per app offer summary SKU Name
PowerApps per app plan License type
Tenant wide capacity license License assignment
In product Are licenses stackable?
Yes
Entitlement Summary for Power Apps per app license Plans and capabilities Power Apps per app plan Run custom apps / portals
Run custom apps (both canvas and model driven)
2 apps
Access custom portals
1 custom portal Connect to your data
Standard connectors

Premium connectors

On premises data gateway

Custom connectors
⚫ Store and manage data
Utilize Common Data Service

Create and access custom entities (includes complex entities)

Dynamics 365 restricted entities access1
Read only Execute workflows
Power Automate use rights
Within app context
Classic Common Data Service non real-time and real-time workflows
⚫ Per license capacity2
Common Data Service Database Capacity3
50 MB
Common Data Service File Capacity3
400 MB
Daily API request limit2
1,000 Infuse AI
AI Builder capacity add-on
$
1 An entity within Common Data Service becomes restricted only if the Dynamics 365 application is installed on a given environment
2 Service limits are published at https://aka.ms/platformlimits – Power Apps and Power Automate capacity add-on can be purchased to increase daily service limits
3 Common Data Service database and file capacity entitlements are pooled at the tenant level
Note:
• Embedded canvas apps within a model-driven app will not count towards the two-app limit.
• A single user might be covered by multiple ‘per app’ licenses to allow the user to use multiple solutions targeted at various business scenarios, without requiring a per-user license
• Once a pool of Power Apps per app licenses are purchased, individual licenses need to be assigned to specific environments and to individual users (i.e. if the same app exists in two environments, a user would require two per app SLs to access both).
• The Power Apps Per App plan is available to education customers under faculty and student pricing. Since these licenses are sold as tenant level capacity and not assigned to users in active directory, customers and partners will be responsible for ensuring that student pricing is only being applied to students. This means that when licenses are purchased with student pricing, the number of app licenses assigned to non-students (i.e. faculty) in the product may not exceed the number of faculty licenses purchased as this would indicate that student licenses have been assigned to faculty.
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Power Apps per user plan
Power Apps per user plan allows licensed users to run unlimited custom applications based on the full capabilities of Power Apps. Per user offer summary SKU Name
PowerApps per user plan License type
User license
Entitlement Summary for Power Apps per user license Plans and capabilities Power Apps per user plan Run custom apps / portals
Run custom apps (both canvas and model driven)
Unlimited
Access custom portals
Unlimited Connect to your data
Standard connectors

Premium connectors

On premise data gateway

Custom connectors
⚫ Store and manage data
Utilize Common Data Service

Create and access custom entities (includes complex entities)

Dynamics 365 restricted entities access1
Read only Execute workflows
Power Automate use rights
Within app context
Classic Common Data Service non real-time and real-time workflows
⚫ Per license capacity2
Common Data Service Database Capacity3
250 MB
Common Data Service File Capacity3
2 GB
Daily API request limit2
5,000 Infuse AI
AI Builder capacity add-on
$
1 An entity within Common Data Service becomes restricted only if the Dynamics 365 application is installed on a given environment
2 Service limits are published at https://aka.ms/platformlimits – Power Apps and Power Automate capacity add-on can be purchased to increase daily service limits
3 Common Data Service database and file capacity entitlements are pooled at the tenant level
Power Apps use rights included with Dynamics 365 licenses
Limited Power Apps use rights are included within the same environment(s) as the licensed Dynamics 365 application(s) to allow users to customize & extend Dynamics 365 applications. Use of Power Apps capabilities included with Dynamics 365 licenses must be only within the context of the licensed Dynamics 365 application. Further, the specific use rights vary by Dynamics 365 license type.
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Power Apps use rights with Dynamics 365 applications Capabilities Dynamics 365 Applications1 Dynamics 365 Enterprise Applications2 Run custom apps3
Run standalone apps (canvas/model driven)

Within same environment(s) as licensed Dynamics 365 application(s) Connect to your data
Use pre-built connectors (standard, premium) connectors


Use custom and on-premises connectors

⚫ Store and manage data
Utilize Common Data Service


Create and access custom entities
15 per application

Dynamics 365 restricted entities use rights
Create, read, update and delete
Create, read, update and delete Execute workflows
Power Automate use rights
Within app context
Within app context
Classic Common Data Service non real-time and real-time workflows

⚫ Infuse AI
AI Builder capacity add-on
$
$ Power Apps Portal use rights
Standalone Power Apps Portals use rights

Within same environment(s) as licensed Dynamics 365 application(s)
1Dynamics 365 Sales Professional, Dynamics 365 Customer Service Professional, Dynamics 365 Talent: Onboard, Dynamics 365 Team Members, Dynamics 365 Operations – Activity, Dynamics 365 Business Central Team Members
2 Dynamics 365 Sales Enterprise, Dynamics 365 Customer Service Enterprise, Dynamics 365 Field Service, Dynamics 365 Project Service Automation, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, Dynamics 365 Retail, Dynamics 365 Talent, Dynamics 365 Business Central
3 Power Apps and Power Automate usage will count against the API request limits provided by the Dynamics 365 license Service limits are published at https://aka.ms/platformlimits – Power Apps and Power Automate capacity add-on can be purchased to increase daily service limits
Power Apps use rights included with Office 365 licenses
Limited Power Apps use rights are included with select Office 365 licenses to allow users to customize & extend Office 365 for productivity scenarios. For a complete list of Office 365 licenses that include Power Apps use rights, please refer to Appendix D.
Power Apps use rights with Office 365 licenses Capabilities Office 365 Run custom apps/portals
Run custom apps (canvas apps)
Unlimited
Run custom apps (model driven apps)

Access custom portals

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