Office hours are Monday through Friday, 8:00am to 5:00pm EST.
All of our in-person public instructor led courses and all public virtual instructor led courses (Live Virtual courses) are live, in real time, with the instructor unless otherwise specified. All scheduled class times generally run from 10:00am to 5:00pm EST (unless otherwise specified for the specific course date/location) for all courses. Note that even if the scheduled class time states 10:00am to 5:00pm EST (or any other start and end time) we reserve the right to modify the class start and end time at any time at our discretion for any reason, up to and including the day of class, and a different start and end time may appear on your final enrollment confirmation. Changes to the start and end time are non-refundable and you should still attend the course (see "Start and End Time Changes" for more details). Course start and end times displayed on our website are for informational purposes only, and are the start and end times of the course "in most cases."
If your in-person class has low enrollment (or, has been filled to maximum capacity) at your selected in-person location and date, you may be offered the option of Live Virtual classroom instruction (if Live Virtual is still available for that course and that date - Live Virtual courses can be attended from anywhere you have an Internet connection, and are Live, in real time, with the instructor). If one of the following is true: if even Live Virtual has been filled or otherwise unavailable for that course and that date too, or, if you do not want Live Virtual instruction as an alternative for the in-person training you originally purchased, we will offer you a full refund in these specific cases only. Other than our 100% Satisfaction Guarantee (see below in Policies), this is the only other way to get a refund - if we cancel the class for some reason. To be clear, if you purchased or enrolled in an in-person class originally, you won't be forced to accept a Live Virtual alternative just because it's available - if that happens, and you don't want the Live Virtual alternative, you'll have the option of a full refund in this case. If we actually hold the class at the location you purchased, and you didn't cancel or reschedule at least 10 days in advance of the course start date, you will not receive any refund - even if you don't attend - so be sure you are ready to attend at the location, once you purchase an In-Person course (which will be held in the city and state you selected). If you purchased Live Virtual (which can be attended from anywhere with an Internet connection), and you do not attend (and you didn't cancel or reschedule at least 10 days in advance of the course start date), you are still responsible for the full purchase price - we will only offer a full refund for Live Virtual if we cancel the class (or, if eligible, under our 100% Satisfaction Guarantee as stated below). We do not guarantee any public enrollment class to be held, you are responsible for all travel reservations and booking (or, any other costs you incur) if we cancel the in-person class or Live Virtual class - we suggest you either obtain refundable travel reservations, request Live Virtual only, or you should request an in-person location that is close to where you are right now or where you'll be located at for at least the entire duration of the class - we have locations all over the USA - contact us for more information.
Please note - for in-person, in-classroom delivery in the USA. if we substitute a particular street address location for another street address for in-person course delivery (even if we gave you a street address initially after checkout or enrollment), as long as the in-person course is still located in the same city and state as the original in-person course you purchased from us (or, the same state, if the original enrollment was for a state without a city), then we do not have to offer you the option of a refund. It's only if we substitute Live Virtual locations for in-person locations you originally purchased or enrolled in, that we have to offer you the option for a refund as well under this agreement. If we are able to deliver an in-person course in the same location, but different street address, the course is still considered as delivered (not cancelled), it is still a valid in-person course and you must still attend the course at the new street address. We reserve the right to amend any in-person location street address for your course, up to and until 24 hours in advance of the in-person course. If you have been announced an in-person location street address change, and it has been less than 24 hours, please let us know - you may be eligible for the option of a full refund if you were notified less than 24 hours in advance - even if the new street address for the in-person course was in the same location as you originally purchased - other than that, Dynamics Edge reserves the right to select any available in-person physical street address location for your course, whether we listed it or not on our website, and whether or not we initially (or at any time) told you a different street address first in an original enrollment confirmation or at any other time in any other way. Just as long as the actual location is still the same as what you originally bought, it is a valid in-person location, regardless of the street address. For this to be valid, any new street address locations for U.S in-person courses, must be located in the same U.S. city and state as the one you originally purchased for in-person - unless you purchased or enrolled in an in-person course that had only the state indicated on it, in which case we can pick any street address anywhere in the state to hold your in-person course.
For purposes of this agreement, we do not define an in-person location as a "particular full street address including the street address, city, and state." By the way, we define a "physical street address" or "street address" as a full U.S. street address containing at minimum the street name, the suite name if applicable, the city name, the state name, and the zip code. If a country is not stated at the end of the street address after the zip code, or the country is stated and it says "USA" or "U.S.A" - then the physical street address's country shall be always assumed to be "U.S.A" (United States of America) in this case. That's not what an "in-person location" is though for the purposes of this agreement. Instead, we define an in-person location loosely as the parameters of the actual location you were advertised, and for U.S. in-person locations it is always either one of three things 1) a particular state in the U.S.A that you were advertised (in which case we can pick any street address in the state if you buy it), or 2) a particular city and state in the U.S.A you were advertised (in which case we can pick any street address that is in that city and state, if you buy it), or 3) The specific in-person location known as "Washington DC" which we specifically define under the section of these Policies titled "Definition of the In-Person Location 'Washington DC' ". We reserve the right to pick any street address as long as it meets the above criteria and is available and prepared for in-person, in-classroom delivery of your course. Determination of whether a street address we select, actually falls into an in-person location (either just the state, or more usually, the city and state, depending what location you purchased or enrolled in) shall be determined by the U.S. Postal Code assignment - that is, every postal code corresponds to a city and a state. So for instance, if you bought a course in Los Angeles, California, we can hold your class at any street address that the U.S. Postal Service considers as located within Los Angeles, California (based on the zip code of the full physical street address), for your in-person course. If the postal code (also known as the U.S. zip code) of a physical street address that we choose for the in-person course could be said to correspond to more than one city and/or more than one state, then all of them can be taken into consideration - if the zip code of the street address we choose to hold your class in, can be considered to be within the same city and state (or, state only, if you bought an in-person course with only the state listed on it) as the in-person location that you originally purchased, then the physical street address shall be considered a valid in-person location that matches the one you originally purchased or enrolled in, for the purposes of this agreement. There are also additional caveats stated in this agreement that further indicate certain exceptions to the "Matching Postal Codes" rule just mentioned - which means that additional postal codes in certain cities and states are considered "matching" for the purposes of this agreement even when certain cities and states are substituted for other cities and states, and you hereby agree to this. For example, if one of the caveats in this agreement state 'All zip codes in Leawood, Kansas, all zip codes in Kansas City, Kansas, and all zip codes in Kansas City, Missouri are interchangeable' then that means that if you buy a course in Kansas City, Kansas, we may hold your course in any street address that has any zip code within any of: Kansas City, Kansas; Kansas City Missouri; Leawood, Kansas (in this particular example)."
As of May 2019 our preferred physical street address to hold in-person courses in Washington DC is
1964 Gallows Drive
Vienna, VA 22182
This address is located approximately 12 to 20 driving miles west of The White House in Washington DC, which is, as a very approximate estimate, about a 20 to 40 minute drive west from The White House. Although we will attempt to hold all in-person classes at this street address, for the purposes of these policies, we define the location of "Washington DC" for the purposes of this agreement as ANY U.S. postal code that can be said to lie in any of the following locations:
Also, you hereby agree that only certain open-enrollment classes held at the physical street address of:
1964 Gallows Drive
Vienna, VA 22182
can be potentially eligible for our 100% Satisfaction Guarantee.
No other in-person classes of any kind are eligible for the 100% Satisfaction Guarantee at any time.
See our 100% Satisfaction Guarantee section for more details and requirements for course eligibility.
The course also cannot have been paid for with SATV vouchers.
No course seats for which SATV vouchers were applied in any way, are eligible for our 100% Satisfaction Guarantee at any time.
See our SATV sections of our Policies for more details.
You hereby agree that the following zip codes in these city and state groups are interchangeable for in-person course delivery without any obligation of a refund. Any street address substitutions that take place across interchangeable cities and states are to be considered for purposes of this agreement as the 'same location' or 'matching in-person location':
Please note that for the purposes of this agreement a U.S. location for a course date must consist of a U.S. City and a U.S. State - or at minimum, a U.S. state. You shall assume the start time on the date of class (and any subsequent days, depending on the number of days listed for the class duration) to be 10:00 AM Eastern Time and the end time to be 5:00 PM Eastern Time unless otherwise specified, and the start and end class time for a particular course date may be modified as per the other provisions in this Agreement.
If the in-person location advertised to you was not 'Washington DC' then, any other in-person U.S. Course Locations Must Include either a U.S. State by itself, or, a U.S. City followed by a comma, a space, then a U.S. State. For the purposes of this agreement, we define a "correctly spelled, accurate name of a U.S. State" as one of two things: 1) The full, correctly spelled name of a U.S. State e.g. 'California' or 'New York' or 2) The correct two letter abbreviation for a U.S. State indicated as two capital letters e.g. 'CA' would be considered the state of California, 'NY' would be considered the state of New York.
If you buy any in-person (i.e. non Live Virtual) course for any date that does not include at least the "correctly spelled, accurate name of a U.S. State" as it is defined in this agreement (by itself without anything else on it, e.g. 'California' or 'CA' would be a valid state that will be considered as the U.S. state of California), you hereby agree that the purchase is still valid at the price that you paid for it as if you had purchased any next available location at the selected date for that course, so therefore we may select any next available in-person location anywhere at any physical address in the U.S.A, or even 'Live Virtual,' for the course that you purchased if the location name for the course date does not contain the accurate, correctly spelled name of a U.S. State. If we refund you in this case, it is at our sole discretion - you agree that in this case, we will not be obligated to refund you for the course if you buy or enroll for this course under these circumstances, because these purchases are considered as if you had purchased our training course at any location for the selected date in these circumstances. For example, if you purchase a course that contains only the name of the City in it, e.g. "Santa Clara" as opposed to "Santa Clara, California" then this purchase would be considered as if you had purchased any next available location at the selected date for that course - only a purchase for "Santa Clara, California" requires us to hold your course at a physical in-person location that is specifically in the city of Santa Clara that is located in the State of California, USA. Suppose there is a course offered at the literal location of "ABC, DEF" - Neither ABC nor DEF corresponds exactly to any known U.S. State - if you purchase that course, we can pick any location (including Live Virtual) - to fulfill your course delivery on that date. Whereas if you bought a course date that stated the location as something like "ABC, California" - California does correspond to a known U.S. State, but "ABC" is not a city in California - so we can pick any physical address in California to deliver your in-person course for "ABC, California" in this case.
If any location contains more than one U.S. state in it - for example, if you buy a course that says 'California, Minnesota" and if you purchase that course, we can pick any physical address located in either of the two states - California or Minnesota in this case - to fulfill your in-person course delivery on that date for that location.
Suppose that the location contains a U.S. state - note that if something in addition to a U.S. State, but other than a U.S. city, was advertised to you as available, such as the name of a county, region, landmark, neighborhood, street name, or any other element that is not a U.S. city, in this case, for this agreement, the parameters of the location will be considered the state only. So for example, if you buy an "Orange County, California" course, Orange County is not a U.S. city - it is a U.S. region - so in this case we may select any physical street address in the entire state of California to hold your course. Although we might want to be nice, and we'll try to pick a physical street address in the region of Orange County, California, for the purposes of this agreement, if you buy a course like that, our only obligation is to pick any in-person physical location in the state of California, not necessarily in the region of Orange County. Please note that although "Washington DC" is not a city or a state, it is still a valid in-person location and our Policies for the Washington DC in-person location are specifically defined under our section called "Definition of the In-Person Location 'Washington DC'"
The U.S State must not come before the city in the name of the location. However if somehow you bought something where the U.S. State was listed before the city, e.g. "California, Santa Clara" - we'll consider it as if it were "Santa Clara, California" unless the order can correspond to a possible U.S. city, U.S. state combination - in which case we'll use it exactly as you bought it. In other words, if California was a city in the state of Santa Clara, then we'll deliver the course there - since that's not the case, then we'll consider it as it if the location were "Santa Clara, California" instead in this case.
As of May 2019 Our "Preferred In Person Physical Street Address" is defined to be the following physical street address:
1964 Gallows Drive
Vienna, VA 22182
This is primarily appicable to our "100% Satisfaction Guarantee" section of our Policies.
Our U.S. in person courses are usually scheduled to be held across all of our locations on the same dates as our Live Virtual courses. As we near the course delivery date, some in-person locations may no longer be available as they have been assigned to classes. Rather than cancel a class, we try to offer students the choice of attending one of the following:
Modification of the start and end time to something other than the specified start and end course time on the website (or even modification after you received enrollment confirmation) up to and including the day of the class, is not considered a cancellation as long as the start and end time of the course both fall within the same "calendar day, calendar month, and calendar year" as the originally scheduled course date (according to the current U.S. Gregorian Calendar, and according to U.S. Eastern Time), and it's not eligible for a refund for reasons of course cancellation or date change - it's still a valid in-person course in this case, whether you attend the course or not. For example, if a course scheduled for 10AM EST - 5PM EST appears as 11AM EST - 6PM EST on your final enrollment confirmation, and is still being held on the same course date, this is still a valid course that is being held as originally scheduled for the purposes of this Agreement.
Live Virtual Classroom students are Live, in the class, with the instructor, and Live Virtual training courses can be attended from anywhere you have an Internet connection and a computer that meets the requirements. Live Virtual students receive the same courseware materials and participate in the same labs and exercises, and the actual course itself is the same course as the one that would be offered in-person, in the classroom. The only difference is that you are not physically located in the same place as the Instructor (and we do understand that this difference could be very important in some cases - that's why our Live Virtual training and In-Person training are considered as two different types of training for the purposes of this agreement).
During Live Virtual training, students can at all times see the instructor's computer screen. Individuals are always able ask questions and participate in class discussions (we recommend you to have a mic/headset to listen to and ask questions to the instructor if you attend one of our Live Virtual courses).
If we cancel any class at any date (Live Virtual or In Person) for any reason, and cannot give you a "matching location" as described in this agreement, you will always have the option of either an alternative course (as described above), OR the option to receive a full refund of the purchase price. However, in all cases, Dynamics Edge will never be responsible for any other costs you incurred yourself (travel, booking, hotel, etc.).
If you purchased a Live Virtual course, we do not ordinarily substitute a Live Virtual Training course for an In-Person training course. In the event that we do so, that is considered as changing the course location - if that ever happens, you should always be offered the option of a full refund instead to choose from as well.
The only other way to receive a refund for a course, other than the above, is stated in our 100% Satisfaction Guarantee below.
Within 24 hours of registering for a course, you should receive a confirmation email. If you do not receive this confirmation notice, contact us at 1-800-453-5961 to ensure that we have processed your registration. The first e-mail(s) you receive may be initial confirmation(s) only. We may send further confirmation e-mails with further details on your specific course enrollment.
Cancellation/reschedule requests made less than ten (10) calendar days before the class start date and students who do not attend class will be subject to the full course fee. Dynamics Edge reserves the right to cancel a training class due to insufficient enrollment, inclement weather, and/or events outside the company's control. In the event a class is cancelled, we will notify you as soon as possible. Class cancellations due to low enrollment are generally announced ten (10) days before the class start date, however, Dynamics Edge reserves the right to cancel a class due to events beyond our control up to and including the day of the class. You may choose to: A.) Receive a full refund of your registration fees or B.) Put the credit towards another class. Dynamics Edge will not be responsible for any cancellation costs you incur (e.g. airline tickets, hotel reservations, etc.)
SATV eligibility changes frequently and varies based on a set of criteria that changes often. Any courses that are claimed to be SATV eligible are subject to manual review on a case-by-case basis - if any course is found upon manual review to not be SATV eligible for any reason, then SATV vouchers cannot be applied to the course. Also, you must contact us first and ask for explicit permission prior to attempting to apply SATV vouchers to any in-person courses, even if you think the course is otherwise SATV eligible. Unless otherwise specified, or unless you received a written, specific exception from us for your particular case (which must adhere to our Manual Dynamics Edge Course Seat Policy Exception Overrides procedure), SATV vouchers cannot be accepted for in-person, physical locations, including our Preferred In Person Physical Street Address - even for courses that might otherwise be SATV-eligible. For example, even if a course is eligible for SATV by other criteria, in most cases, only the Live Virtual location is permitted for SATV voucher redemption. If SATV vouchers are found to be invalid for any reason, you will be asked to use another payment method, such as Credit Card, Purchase Order/Check, or whatever our supported payment methods are at the time. All course seats where SATV vouchers were actually applied to the course, are never eligible for the 100% Satisfaction Guarantee and are never eligible for audit or retake. For example, you hereby agree that if you use SATV vouchers, if you don't have a specific written exception in your case (which must be documented using our "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedure), other than our SATV cancellation policy you cannot have your SATV voucher released and you cannot receive any kind of equivalent cash refund or any other refund of any kind for course seats that were partially or fully paid for with SATV vouchers. Although we usually accept SATV vouchers in lieu of payment for eligible courses, if for some reason we ever accepted a partial payment of SATV plus another payment type, please note that for purposes of these policies, your payment as a whole for the course seats will be considered as if it were paid for entirely with SATV vouchers, if any SATV vouchers were used or applied as part of the payment.
As per Microsoft SATV program rules, students canceling/rescheduling within 14 calendar days of the class will have their SATV voucher released. You will, however, be invoiced for the full retail price of the class and will be fully responsible for payment of this invoice regardless of whether the class was held or not (and you cannot use SATV vouchers or any other kind of vouchers to pay this invoice).
Travel arrangements and costs are the sole responsibility of the attendee. If you are booking travel, it is advisable that you obtain refundable reservations.
Audit is defined to be the same thing as 'retake' in this agreement. Students who attend a Public Virtual Instructor Led Training course (also known as a Public 'Live Virtual' course) may audit (i.e. retake) the same previously attended public course one (1) time, within 6 months, at no additional charge, on a space available basis, for as long as that class is being offered, and only in the event of dissatisfaction with the class, and as long as SATV vouchers weren't used as payment for the course. If the courseware or labs have been updated, there may be a fee required for the updated courseware that must be paid prior to auditing the course and this fee will be always non-refundable. Only Public Enrollment Virtual Instructor Led Training (a.k.a Public Live Virtual Training) is eligible for audit or retake - all Public Instructor Led Courses at physical in-person locations are not eligible for audit or retake at any time. All private or custom training courses, even if they are held at the 'Live Virtual' location, are also excluded and are never eligible for audit or retake. All consulting sessions, custom training sessions, and all products and services that are not covered under our 100% Satisfaction Guarantee are also not eligible for audit or retake.
Dynamics Edge, Inc. reserves the right to give you a full refund of the price you paid for the course, at any time, in lieu of offering a free retake. You may not force Dynamics Edge, Inc. to re-hold the class again instead of issuing you a full refund. If you have received a full refund from Dynamics Edge, Inc. you cannot retake the class.
For each eligible class in which a retake was authorized, a student may only have one (1) free retake. Further retakes beyond one (1) retake are not authorized unless a specific written exception was made in your case (this exception must adhere to out Manual Dynamics Edge Course Seat Policy Exception Overrides section as well), and further retakes beyond one (1) retake will require re-registration and re-enrollment where you purchase the course again. You also agree that any refund requests after the course (where the refund request falls outside the 100% Satisfaction Guarantee conditions) and all refund requests during or after the retake, are considered outside the 100% Satisfaction Guarantee parameters, and you hereby agree that fulfilling such requests is also not obligatory. If such a refund request is fulfilled, the decision is made at the discretion and courtesy of Dynamics Edge, Inc. but you agree that this is not obligatory and would be only done by Dynamics Edge, Inc. as a courtesy, and on a case-by-case basis. If you do purchase the course again, that re-purchase would then include the one (1) free retake once again as if you had purchased the course brand new, assuming that the course is still eligible for audit or retake at the time of re-purchase.
Customers are required to pay the full amount of the invoice on or before the due date of the invoice. Unpaid invoices shall accrue interest each month at a rate equal to one and one-half percent (1.5%) of the unpaid amount. The prevailing party in any litigation between the parties related to or arising out of this Agreement shall recover its reasonable attorney’s fees and costs from the non-prevailing party. This Agreement shall be governed, construed and enforced in accordance with the laws of the State of California without giving effect to the conflict-of-laws principles thereof. The respective federal and state courts for Santa Clara County, California, shall have exclusive jurisdiction over any action brought to enforce the rights and obligations contained in this Agreement.
Damages to classrooms, equipment, etc.: Lessee assumes responsibility of classroom equipment and furnishings’, including desks, chairs, computers, monitors, etc. and agrees to provide reasonable care when occupying the classroom/using the aforementioned equipment. Set up and clean up fees may be assessed depending on the condition of the room when vacating the premises. Physical damage to classroom furniture and equipment will be assessed at current market replacement value.
By using our Checkout Form, you certify that you are providing accurate information, and that you are authorized to use that information for billing purposes. By submitting the Checkout Form, you authorize us to instantly charge you on the payment info you have submitted to fulfill your order. If the payment information provided is found to be declined, invalid, or is found later to have been unauthorized by the true account holder of the payment information provided, we reserve the right to cancel your order. You also agree to have your billing and payment information submitted and retained for an indefinite period of time for the purposes of easily issuing refunds if and when necessary, and for other convenience purposes.
Dynamics Edge offers a 100% Satisfaction Guarantee on all of our public enrollment Virtual Instructor Led Training (public VILT) courses. These are our "Public, Open Enrollment" courses with location 'Live Virtual' assigned to them that also must meet specific additional criteria in order to be eligible for this Guarantee as detailed in these Policies. We also extend this guarantee to some of our public enrollment Instructor Led Training (public ILT) courses, otherwise known as "in-person open enrollment courses," but only those public ILT courses that were held at our "Preferred In Person Physical Street Address" only - all other public ILT courses held at any other physical street addresses are not eligible for this 100% satisfaction guarantee. If you fully attended any eligible public VILT or public ILT course you purchased from us and are not satisfied for any reason, by "the end of the first day of class," we will offer you a full refund at your request. Also, please note that course seats which were paid for with SATV vouchers are not eligible for our 100% Satisfaction Guarantee and are also never eligible for audit or retake.
In order for us to be able to cover you under our 100% Satisfaction Guarantee, we must receive your refund request before "the end of the first day of class" which we define to be by 11:59PM U.S. Eastern Time at the "end of the first day" of your scheduled course, in order to be eligible for our 100% Satisfaction Guarantee - all refund requests received outside of the "Eligible Refund Request Period" are not valid and at that point you are no longer eligible for the 100% Satisfaction Guarantee for that course, and you hereby agree that refund requests that are not valid, can only be honored on a case-by-case, non-obligatory, courtesy basis at the sole determination of Dynamics Edge, Inc. If the course you are requesting a refund for, is more than 1 day long, you also agree to be prevented from attending the rest of the course effective as of the date and time we receive your refund request. Also, and this is very important - if the class is more than one day long, you MUST NOT ATTEND THE SECOND DAY or any subsequent day or further sessions associated with the course. You hereby agree that the moment you have started attending the second day (or any other subsequent session or day) of the course, even for a few seconds, is the moment you have become ineligible for the 100% Satisfaction Guarantee, even if you sent a valid refund request on time.
Also, in order to be eligible for our 100% Satisfaction Guarantee, you must be no more than 15 minutes late to the first day of your scheduled course and you must attend the first day of the course in its entirety prior to submitting the refund request. Any full absence on the first day of class, or any partial absence of more than 30 minutes on the first day of class, taken cumulatively and including time being late to the course, will not be covered under our 100% Satisfaction Guarantee. If your absence was on a Live Virtual course and was primarily due to technical difficulties, we might review whether your specific incidence is covered, on a case-by-case basis, and it will be at our sole determination if your situation is covered under our 100% Satisfaction Guarantee. This Guarantee covers only public open enrollment Virtual Instructor Led (public VILT) also known as "Open Enrollment Live Virtual Training," and any public enrollment Instructor Led (public ILT) courses, otherwise known as "In-Person Open Enrollment Instructor Led Training" as long as the public ILT course was held in our Preferred In Person Physical Street Address only.
All other Dynamics Edge products and services, even if they were delivered at the 'Live Virtual' location, and including but not limited to the following non-covered products and services, are not eligible for refund at any time, and any refund requests for these types of products and services will be evaluated on a case-by-case basis and only given, on a non-obligatory basis, at the discretion and courtesy of Dynamics Edge, Inc.:
For purposes of this agreement, a "course" and "package" could essentially mean the same thing, with the exception that usually, packages consist of multiple elements that may not be limited to a "course" - for example, a "package" would usually include special custom consulting, implementation, development, special access to custom platforms, and more. Most packages are also excluded from our 100% Satisfaction Guarantee - see elsewhere in our Policies for details. Please note that on our website or in other material, a "course" and a "package" may be used interchangeably. Just because it's called a "course" doesn't means it isn't actually a "package" - and vice versa - for the purposes of these policies, either "course" or "package" can be used to refer to what we usually call a "package" for all our products and services.
The following courses and packages are always EXCLUDED from (that means NOT COVERED by) our 100% Satisfaction Guarantee (and any refunds, if offered, are offered on a case-by-case, non-obligatory, courtesy basis only at the sole determination of Dynamics Edge) - and are also never eligible for audit or retake:
IMPORTANT: Please be informed that for the purposes of our Policies, this entire package is considered as a "consulting" and "custom training" package, with all elements being considered as "consulting" and "custom training."
For public open enrollment in-person courses (otherwise known as public instructor led training or public ILT) in cities and states located in the USA, the course will be held at any physical street address location within that advertised city and state, at Dynamics Edge's discretion, including any of our street address locations in that city and state, whether the addresses are listed on our website or not. Any particular street address listed on this website for a city and state (if any), is not guaranteed to be the actual physical street address location of your actual in-person course. If a physical street address is not listed on our website for a particular city and state, that does not mean we do not have a location in that city and state. If the city and state, as well as a date, are listed for a particular course, and enabled for instant purchase (Add to Cart) or registration, it actually means we do have at least one physical street address location in that city and state that is prepared for in-person course delivery, whether listed on our website or not. We are regularly adding new locations very often to meet our high enrollment demands. Any of our physical locations (at any street address at our discretion) may be selected for your in-person course, as long as the location is still a 'matching location' (as per this agreement) to the location you actually purchased or registered for, and any final street address information for your in-person course is given after you complete checkout and/or course enrollment. If you requested a course only within the perimeter of an entire state (without a city) we may select any street address within the state to hold your course. Also note than only public ILT courses held at our Preferred In Person Physical Street Address are subject to our 100% Satisfaction Guarantee, all other instances are at our discretion whether we will refund you or not on a case by case basis.
You will need to contact Dynamics Edge for more information if you want in-person courses outside of the USA, and these courses will not be covered by our 100% Satisfaction Guarantee. 'Live Virtual' courses can be attended from anywhere in the world, including outside the U.S.A. However, please note that you should assume all course dates other than Live Virtual are for a U.S. physical in-person location only unless otherwise specified when you select the date - we currently do not usually offer any in-person public enrollment courses at physical locations outside of the U.S.A. If you are located outside of the U.S.A, we recommend you to enroll in our Live Virtual courses that can be attended from anywhere in the world if you have an Internet connection and a computer that meets the minimum requirements. If you need in person courses outside the U.S.A. you need to contact us to discuss setting up a private on-site course just for you at a physical location outside of the U.S.A. If you found any public enrollment course that is claimed to be somewhere outside of the U.S.A that was listed for any reason, and there was no other accompanying notification explicitly stating that we offer the course date/location "outside the U.S." - then if you purchase this course or enroll and pay for this course, it will be considered as if you decided to pay for any location (including Live Virtual) and it will be treated as outlined elsewhere in these Policies - if you have any questions about international in-person courses outside the U.S.A, please do contact us first.
Where it is claimed that a course "helps you prepare for", "prepares you for", "will help you prepare for", or is otherwise claimed in any other way to be a course that prepares you for a certification exam - please note that you hereby agree to the following caveats:
In most cases you cannot receive a recorded copy of the class. You will need to ask for a specific written exception from Dynamics Edge, Inc. (which must adhere to our Manual Dynamics Edge Course Seat Policy Exception Overrides procedure) if you want to receive a recording of the class. Please note that recordings, if authorized, are for your own review only. You will need to ask for a specific written exception from Dynamics Edge, Inc. (which must adhere to our Manual Dynamics Edge Course Seat Policy Exception Overrides procedure) for your case if you want to do something like, for example, to allow your manager that isn’t attending the class to review the recording, etc. Besides anything in your written exception, if you receive a recording it is for your individual, personal use only, and cannot be redistributed, resold, reshared, or shown to anyone else, as all the copyright and intellectual property rights to the course and video remain with Dynamics Edge, Inc. and you only have the permission to use the recording for your own personal use. If you are given access to a recording, you should consider it confidential material that has actual value, and this value may be compromised or reduced if the recording is redistributed to others without the express, written permission of Dynamics Edge, Inc.
You are not allowed to record the session yourself without Dynamics Edge's express, written permission, (and such exception must adhere to our Manual Dynamics Edge Course Seat Policy Exception Overrides procedure) but in the case that you do decide to record the session yourself anyway without our permission, you should note that you may only retain this recording for your own personal use at all times, and if you recorded the material without permission, you would be in possession of confidential material that we did not authorize you to have, and you may be legally required to destroy the confidential material within a reasonable period of time, or at any time we ask or request you to do so.
Dynamics Edge courseware and books are always considered confidential material that has actual value, and this value may be compromised or reduced if this material is redistributed to others without the express, written permission of Dynamics Edge, Inc. You may never reshare, resell, redistribute, or show to others any courseware or books without the express, written permission of Dynamics Edge, Inc. Courseware is only for your own, personal use, and can only be used by the specific individual who attended the class. You will need to ask for a specific written exception from Dynamics Edge, Inc. for your case if you want to do something like, for example, to allow your manager that isn’t attending the class to review the courseware you received, etc. The Policy Exception you receive must be one that complies with our "Manual Dynamics Edge Course Seat Policy Exception Overrides" Policies section.
All labs, lab environments, activity environments, demo environments, virtual machines, and access to platforms (including but not limited to access to a Dynamics Edge provided Dynamics 365 environment, Office 365 environment, or any other kind of environment, virtual machine, or other virtual space intended for enrolled students to perform hands-on activities during the course), which shall be from this point referred to as "Interactive Platform Access" or "IPA" - if included with your course - is only included on an as-is basis 24/7 during the class. You hereby agree that 24/7 during the class specially means that the start time of the availability of any IPA for your course, (if IPA was included in your course seat), is the start time of the first day of class, and the end time of the availability of the IPA is the end of each class on each day. If your course includes more than one day, the availability of the IPA would resume on the start time of the following day and end again on the end time of that following day, and this pattern would repeat for each subsequent day. You should expect your access to be completely ended at the end time on the last day of class. We may, at our courtesy, give you additional time and access beyond these specified times, and in some cases we may even give you IPA access for some time after class, but you agree that it is a courtesy for us to do this, and not an obligation. Moreover you agree that although we will do our best to make our IPA's always available at least within the times specified in this section, if not more than that, we offer no SLA or guarantee on the uptime of IPA's and you hereby agree that IPA's are subject to downtime for any reason, for any amount of time up to and including complete downtime, including for reasons unforeseen to Dynamics Edge including but not limited to technical difficulties, Microsoft service unavailability, and the like. If we do give you courtesy access you also agree none of this courtesy IPA access, or our standard IPA access, is guaranteed to be available at any uptime rate. We also are not responsible for any direct, indirect, special, consequential, or ANY damages resulting from such IPA unavailability ot any service unavailability of any kind.
IMPORTANT: We do not ordinarily provide any 30, 60, 90, 180 day, or any period of post-course lab access or IPA access with any of our courses - or any kind of post-course access of any kind, we ordinarily ONLY provide IPA access as specifically described in this section of our Policies. Please note that a statement from someone you spoke with in the website live chat window or anyone who was "working with you on the sale" stating or writing something like "you have access to labs for 180 days after the class" is not enough to count as explicit permission and this statement in our Policies overrides such statements. If you received a statement along the lines of post-IPA access in a "proposal" this alone also is usually not valid in acccordance with these policies and you may still not necessarily receive post IPA lab access. Please report any instances or incidents of such statements of anyone claiming post-course IPA or lab access, or anyone including such statements in "proposals," immediately to our Executive Team using our contact form if you encounter any such incidence, it is not in accordance with our official Policies to expressly promise IPA access of any kind after class, or "promise" IPA access in any specific way - our IPA access is governed only by what is stated in these Policies. All IPA Policy Exceptions if applicable must be documented using the "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedure, which will require more than an account executive including a simple statement of post-IPA access in a "proposal" document.
Statements on our website, chat windows, or even regular emails otherwise claiming post-course IPA access that do not adhere to the "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedure are not valid or binding. Our Policies written here on IPA access override any other statement made anywhere else by anyone, with the only exception being a valid Policy Exception issued to you that adheres to the "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedure.
You can keep all static course material you are provided with including lab manuals, PDF's and the like - however, you should know that ALL course material is considered CONFIDENTIAL INFORMATION and can only be used and retained by the specific individual who attended the course and cannot be resold, reshared, or shown to anyone else, including the student's manager or the billing contact. You must ask us for a specific, written exception if you want to share the material with ANYONE else, and if you are granted with a specific written exception (e.g. you are granted permission to share the material with your manager even if he/she did not attend the course, but nobody else) you must abide by the provisions of your specific exception, and anyone who receives the course material must also abide by these provisions. All exceptions on courseware, including static materials, must adhere to the "Manual Dynamics Edge Course Seat Policy Exception Overrides" section of our Policies.
A class recording of any kind, unless specifically authorized in a written exception, is considered private, confidential information and you are not automatically authorized to have it - that means you are also not automatically permitted to simply record the session yourself - please see our Policies section on "Class Recordings" for more details.
This section of our Policies applies to all Policy overrides - not only for course seats - but also for any other products, services, and other Dynamics Edge engagements. In order for any "Manual Dynamics Edge Course Seat Policy Exception Overrides" to be valid, you will need to receive, at minimum, a written email or statement from someone at Dynamics Edge, Inc. that adheres to the following procedure. If the person authorizing you is the instructor of your course, the email addressed to you must have a company manager CC'ed on the email to be valid. If the person authorizing you already is a company manager or, if it was anyone specifically involved in a "sale", then the Dynamics Edge President must be CC'ed on the e-mail - or alternatively the President can also directly issue the exception in an email to you directly. For a mailed or faxed letter or other physical, non-email correspondence, the letter must be physically signed by the Dynamics Edge President, and the letter must state something along the lines of the following:
For ALL products and services including training, consulting, implementation, or ANY and ALL Dynamics Edge provided products and services, you hereby agree that Dynamics Edge is NOT responsible for ANY direct, indirect, special, incidental, consequential, or ANY damages of any kind, including but not limited to direct damages - even those caused during implementation and regardless of fault. You also agree that we cannot provide a warranty of merchantability, warranty of fitness for a particular purpose, warranty of workmanship, warranty of habitability or any other derived current or future argument of "habitability" as it applies or may be argued to apply to a virtual environment, virtual services provided, access to platforms provided or any other kind of Dynamics Edge intellectual property or any other kind of property, warranty of title, or any other implied, express or any warranties, and all products and services are delivered on an AS-IS basis only. We will of course do our best for you, and we will make best efforts to make sure that your stuff not only doesn't break when serviced by us, but is improved significantly by us and especially if another vendor already messed up your implementation. However, for the purposes of this Agreement you hereby agree to an AS-IS basis only. We also will do our best to give you the highest quality knowledge we can, however for training you also hereby agree to an AS-IS basis only.