Policies - Dynamics Edge


Hours of Operation

Office hours are Monday through Friday, 8:00am to 5:00pm EST. Unless otherwise noted, scheduled class times run from 10:00am to 4:45pm EST (individual course time zones are determined by instructor/classroom location).

Low Public Class Enrollments

If your class has low enrollment at your selected training site, you will be offered the option of Live Online classroom instruction.

Each of our courses is scheduled to be held across all of our locations on the same date(s). As we near the course delivery date, some locations may no longer be available as they have been assigned to classes. Rather than cancel a class, we offer students the choice of attending a Live Online Classroom for the originally scheduled date and time; the only difference between Live Online Classroom and Instructor-led training is that the instructor is at a different location than the student.

Live Online Classroom students receive the same courseware materials and participate in the same labs and exercises. Students can at all times see the instructor’s computer screen and slide presentations. Individuals are always able ask questions and participate in class discussions (via their own mic/headset).


Within 24 hours of registering for a course, you will receive a confirmation email. If you do not receive this confirmation notice, contact us at 1-800-453-5961 to ensure that we have processed your registration.


Cancellation/reschedule requests made less than ten (10) business days before the class start date and students who do not attend class will be subject to the full course fee. Dynamics Edge reserves the right to cancel a training class due to insufficient enrollment, inclement weather, and/or events outside the company’s control. In the event a class is cancelled, we will notify you as soon as possible. Class cancellations due to low enrollment are generally announced ten (10) days before the class start date, however, Dynamics Edge reserves the right to cancel a class due to events beyond our control up to and including the day of the class. You may choose to: A.) Receive a full refund of your registration fees or B.) Put the credit towards another class. Dynamics Edge will not be responsible for any cancellation costs you incur (e.g. airline tickets, hotel reservations, etc.)

SATV Eligibility and Cancellation Policy (Microsoft Software Assurance Training Voucher)

SATV Eligibility

SATV eligibility changes frequently and varies based on a set of criteria that changes often. Any courses that are claimed to be SATV eligible are subject to manual review on a case-by-case basis – if any course is found upon manual review to not be SATV eligible for any reason, then SATV vouchers cannot be applied to the course.

SATV Cancellation Policy

As per Microsoft SATV program rules, students canceling/rescheduling within 14 calendar days of the class will have their SATV voucher released. You will, however, be invoiced for the full retail price of the class.

Travel Arrangements

Travel arrangements and costs are the sole responsibility of the attendee. If you are booking travel, it is advisable that you obtain refundable reservations.

Audit/Retake Policy

Students who attend a Public course may audit the same previously attended public course within 6 months and paid for at no additional charge on a space available basis for as long as that class is offered. If the courseware or Labs have been updated, the updated course/Lab Rental must be purchased. (Private group trainings excluded)


Customers are required to pay the full amount of the invoice on or before the due date of the invoice. Unpaid invoices shall accrue interest each month at a rate equal to one and one-half percent (1.5%) of the unpaid amount. The prevailing party in any litigation between the parties related to or arising out of this Agreement shall recover its reasonable attorney’s fees and costs from the non-prevailing party. This Agreement shall be governed, construed and enforced in accordance with the laws of the State of California without giving effect to the conflict-of-laws principles thereof. The respective federal and state courts for Santa Clara County, California, shall have exclusive jurisdiction over any action brought to enforce the rights and obligations contained in this Agreement.

Classroom Rentals

Damages to classrooms, equipment, etc.: Lessee assumes responsibility of classroom equipment and furnishings’, including desks, chairs, computers, monitors, etc. and agrees to provide reasonable care when occupying the classroom/using the aforementioned equipment. Set up and clean up fees may be assessed depending on the condition of the room when vacating the premises. Physical damage to classroom furniture and equipment will be assessed at current market replacement value.

Shopping Cart / Checkout

By using our Checkout Form, you certify that you are providing accurate information, and that you are authorized to use that information for billing purposes. By submitting the Checkout Form, you authorize us to instantly charge you on the payment info you have submitted to fulfill your order. If the payment information provided is found to be declined, invalid, or is found later to have been unauthorized by the true account holder of the payment information provided, we reserve the right to cancel your order. You also agree to have your billing and payment information submitted and retained for an indefinite period of time for the purposes of easily issuing refunds if and when necessary, and for other convenience purposes.

100% Satisfaction Guarantee

Dynamics Edge offers a 100% Satisfaction Guarantee on all of our public enrollment Virtual Instructor Led Training (public VILT) and public enrollment Instructor Led Training (public ILT) courses. If you fully attended any public VILT or public ILT course you purchased from us and are not satisfied for any reason, by “the end of the first day of class,” we will offer you a full refund at your request. In order for us to be able to cover you under our 100% Satisfaction Guarantee, we must receive your refund request before “the end of the first day of class” which we define to be by 11:59PM U.S. Eastern Time at the end of the first day of your scheduled course. Also, you must be no more than 15 minutes late to the first day of your scheduled course and you must attend the course in its entirety on the first day. Any full absence on the first day of class, or any partial absence of more than 30 minutes on the first day of class, taken cumulatively and including time being late to the course, will not be covered under our 100% Satisfaction Guarantee. If your absence was on a Live Virtual course and was primarily due to technical difficulties, we might review whether your specific incidence is covered, on a case-by-case basis, and it will be at our sole determination if your situation is covered under our 100% Satisfaction Guarantee. This Guarantee covers only public enrollment Virtual Instructor Led (public VILT) and public enrollment Instructor Led (public ILT) courses. Any refund requests for all other Dynamics Edge products and services (e.g. consulting, private VILT, private ILT, MOC-on-demand, custom self paced, custom course, etc.) will be evaluated on a case-by-case basis.