Policies - Dynamics Edge

Policies

Hours of Operation

Office hours are Monday through Friday, 8:00am to 5:00pm EST.

Hours of Live Course Delivery

All of our in-person public instructor led courses and all public virtual instructor led courses (Live Virtual courses) are live, in real time, with the instructor unless otherwise specified. All scheduled class times generally run from 10:00am to 5:00pm EST (unless otherwise specified for the specific course date/location) for all courses. Note that even if the scheduled class time states 10:00am to 5:00pm EST (or any other start and end time) we reserve the right to modify the class start and end time at any time at our discretion for any reason, up to and including the day of class, and a different start and end time may appear on your final enrollment confirmation. Changes to the start and end time are non-refundable and you should still attend the course (see "Start and End Time Changes" for more details). Course start and end times displayed on our website are for informational purposes only, and are the start and end times of the course "in most cases."

In Person and Live Virtual Public Class Enrollments Capacity

If your in-person class has low enrollment (or, has been filled to maximum capacity) at your selected in-person location and date, you may be offered the option of Live Virtual classroom instruction (if Live Virtual is still available for that course and that date - Live Virtual courses can be attended from anywhere you have an Internet connection, and are Live, in real time, with the instructor). If one of the following is true: if even Live Virtual has been filled or otherwise unavailable for that course and that date too, or, if you do not want Live Virtual instruction as an alternative for the in-person training you originally purchased, we will offer you a full refund in these specific cases only. Other than our 100% Satisfaction Guarantee (see below in Policies), this is the only other way to get a refund - if we cancel the class for some reason. To be clear, if you purchased or enrolled in an in-person class originally, you won't be forced to accept a Live Virtual alternative just because it's available - if that happens, and you don't want the Live Virtual alternative, you'll have the option of a full refund in this case. If we actually hold the class at the location you purchased, and you didn't cancel or reschedule at least 10 days in advance of the course start date, you will not receive any refund - even if you don't attend - so be sure you are ready to attend at the location, once you purchase an In-Person course (which will be held in the city and state you selected). If you purchased Live Virtual (which can be attended from anywhere with an Internet connection), and you do not attend (and you didn't cancel or reschedule at least 10 days in advance of the course start date), you are still responsible for the full purchase price - we will only offer a full refund for Live Virtual if we cancel the class (or, if eligible, under our 100% Satisfaction Guarantee as stated below). We do not guarantee any public enrollment class to be held, you are responsible for all travel reservations and booking (or, any other costs you incur) if we cancel the in-person class or Live Virtual class - we suggest you either obtain refundable travel reservations, request Live Virtual only, or you should request an in-person location that is close to where you are right now or where you'll be located at for at least the entire duration of the class - we have locations all over the USA - contact us for more information.

Please note - for in-person, in-classroom delivery in the USA. if we substitute a particular street address location for another street address for in-person course delivery (even if we gave you a street address initially after checkout or enrollment), as long as the in-person course is still located in the same city and state as the original in-person course you purchased from us (or, the same state, if the original enrollment was for a state without a city), then we do not have to offer you the option of a refund. It's only if we substitute Live Virtual locations for in-person locations you originally purchased or enrolled in, that we have to offer you the option for a refund as well under this agreement. If we are able to deliver an in-person course in the same location, but different street address, the course is still considered as delivered (not cancelled), it is still a valid in-person course and you must still attend the course at the new street address. We reserve the right to amend any in-person location street address for your course, up to and until 24 hours in advance of the in-person course. If you have been announced an in-person location street address change, and it has been less than 24 hours, please let us know - you may be eligible for the option of a full refund if you were notified less than 24 hours in advance - even if the new street address for the in-person course was in the same location as you originally purchased - other than that, Dynamics Edge reserves the right to select any available in-person physical street address location for your course, whether we listed it or not on our website, and whether or not we initially (or at any time) told you a different street address first in an original enrollment confirmation or at any other time in any other way. Just as long as the actual location is still the same as what you originally bought, it is a valid in-person location, regardless of the street address. For this to be valid, any new street address locations for U.S in-person courses, must be located in the same U.S. city and state as the one you originally purchased for in-person - unless you purchased or enrolled in an in-person course that had only the state indicated on it, in which case we can pick any street address anywhere in the state to hold your in-person course.

In-Person Course Locations

For purposes of this agreement, we do not define an in-person location as a "particular full street address including the street address, city, and state." By the way, we define a "physical street address" or "street address" as a full U.S. street address containing at minimum the street name, the suite name if applicable, the city name, the state name, and the zip code. If a country is not stated at the end of the street address after the zip code, or the country is stated and it says "USA" or "U.S.A" - then the physical street address's country shall be always assumed to be "U.S.A" (United States of America) in this case. That's not what an "in-person location" is though for the purposes of this agreement. Instead, we define an in-person location loosely as the parameters of the actual location you were advertised, and for U.S. in-person locations it is always either one of three things 1) a particular state in the U.S.A that you were advertised (in which case we can pick any street address in the state if you buy it), or 2) a particular city and state in the U.S.A you were advertised (in which case we can pick any street address that is in that city and state, if you buy it), or 3) The specific in-person location known as "Washington DC" which we specifically define under the section of these Policies titled "Definition of the In-Person Location 'Washington DC' ". We reserve the right to pick any street address as long as it meets the above criteria and is available and prepared for in-person, in-classroom delivery of your course. Determination of whether a street address we select, actually falls into an in-person location (either just the state, or more usually, the city and state, depending what location you purchased or enrolled in) shall be determined by the U.S. Postal Code assignment - that is, every postal code corresponds to a city and a state. So for instance, if you bought a course in Los Angeles, California, we can hold your class at any street address that the U.S. Postal Service considers as located within Los Angeles, California (based on the zip code of the full physical street address), for your in-person course. If the postal code (also known as the U.S. zip code) of a physical street address that we choose for the in-person course could be said to correspond to more than one city and/or more than one state, then all of them can be taken into consideration - if the zip code of the street address we choose to hold your class in, can be considered to be within the same city and state (or, state only, if you bought an in-person course with only the state listed on it) as the in-person location that you originally purchased, then the physical street address shall be considered a valid in-person location that matches the one you originally purchased or enrolled in, for the purposes of this agreement. There are also additional caveats stated in this agreement that further indicate certain exceptions to the "Matching Postal Codes" rule just mentioned - which means that additional postal codes in certain cities and states are considered "matching" for the purposes of this agreement even when certain cities and states are substituted for other cities and states, and you hereby agree to this. For example, if one of the caveats in this agreement state 'All zip codes in Leawood, Kansas, all zip codes in Kansas City, Kansas, and all zip codes in Kansas City, Missouri are interchangeable' then that means that if you buy a course in Kansas City, Kansas, we may hold your course in any street address that has any zip code within any of: Kansas City, Kansas; Kansas City Missouri; Leawood, Kansas (in this particular example)."

Definition of the In-Person Location 'Washington DC'

As of May 2019 our preferred physical street address to hold in-person courses in Washington DC is
1964 Gallows Drive
Vienna, VA 22182
USA
This address is located approximately 12 to 20 driving miles west of The White House in Washington DC, which is, as a very approximate estimate, about a 20 to 40 minute drive west from The White House. Although we will attempt to hold all in-person classes at this street address, for the purposes of these policies, we define the location of "Washington DC" for the purposes of this agreement as ANY U.S. postal code that can be said to lie in any of the following locations:

  • All U.S. zip codes that lie in the U.S. territory or federal district known as "Washington DC", also otherwise known by the names: "Washington, DC" ; "Washington D.C." ; "Washington, D.C." ; "District of Columbia" ; "D.C." ; "DC" ; and "the capital of the United States of America"
  • All U.S. zip codes that lie in the states of Virginia, Maryland, West Virginia, North Carolina, or Pennsylvania.

Also, you hereby agree that only certain open-enrollment classes held at the physical street address of:
1964 Gallows Drive
Vienna, VA 22182
USA
can be potentially eligible for our 100% Satisfaction Guarantee.
No other in-person classes of any kind are eligible for the 100% Satisfaction Guarantee at any time.
See our 100% Satisfaction Guarantee section for more details and requirements for course eligibility.
The course also cannot have been paid for with SATV vouchers.
No course seats for which SATV vouchers were applied in any way, are eligible for our 100% Satisfaction Guarantee at any time.
See our SATV sections of our Policies for more details.

Additional Caveats - "Matching Postal Codes"

You hereby agree that the following zip codes in these city and state groups are interchangeable for in-person course delivery without any obligation of a refund. Any street address substitutions that take place across interchangeable cities and states are to be considered for purposes of this agreement as the 'same location' or 'matching in-person location':

  • All zip codes in Leawood, Kansas, all zip codes in Kansas City, Kansas, and all zip codes in Kansas City, Missouri are interchangeable.
  • All zip codes in Pittsburgh, Pennsylvania, and all zip codes in Sewickley, Pennsylvania are interchangeable.
  • Any and all zip codes described in the "Definition of the In-Person Location 'Washington DC'" are interchangeable for the location "Washington DC."
  • All other zip codes of street addresses for in-person courses must lie in the city and state (or state only, if you bought only a course with state only for purposes of this agreement) advertised when you initially bought the in-person course, for the street address to be considered a "matching in-person location" for purposes of this agreement.

Please note that for the purposes of this agreement a U.S. location for a course date must consist of a U.S. City and a U.S. State - or at minimum, a U.S. state. You shall assume the start time on the date of class (and any subsequent days, depending on the number of days listed for the class duration) to be 10:00 AM Eastern Time and the end time to be 5:00 PM Eastern Time unless otherwise specified, and the start and end class time for a particular course date may be modified as per the other provisions in this Agreement.

In-Person U.S. Course Locations Must Include either a U.S. State by itself, or, a U.S. City followed by a comma, a space, then a U.S. State, or must be the special location known as 'Washington DC'

If the in-person location advertised to you was not 'Washington DC' then, any other in-person U.S. Course Locations Must Include either a U.S. State by itself, or, a U.S. City followed by a comma, a space, then a U.S. State. For the purposes of this agreement, we define a "correctly spelled, accurate name of a U.S. State" as one of two things: 1) The full, correctly spelled name of a U.S. State e.g. 'California' or 'New York' or 2) The correct two letter abbreviation for a U.S. State indicated as two capital letters e.g. 'CA' would be considered the state of California, 'NY' would be considered the state of New York.
If you buy any in-person (i.e. non Live Virtual) course for any date that does not include at least the "correctly spelled, accurate name of a U.S. State" as it is defined in this agreement (by itself without anything else on it, e.g. 'California' or 'CA' would be a valid state that will be considered as the U.S. state of California), you hereby agree that the purchase is still valid at the price that you paid for it as if you had purchased any next available location at the selected date for that course, so therefore we may select any next available in-person location anywhere at any physical address in the U.S.A, or even 'Live Virtual,' for the course that you purchased if the location name for the course date does not contain the accurate, correctly spelled name of a U.S. State. If we refund you in this case, it is at our sole discretion - you agree that in this case, we will not be obligated to refund you for the course if you buy or enroll for this course under these circumstances, because these purchases are considered as if you had purchased our training course at any location for the selected date in these circumstances. For example, if you purchase a course that contains only the name of the City in it, e.g. "Santa Clara" as opposed to "Santa Clara, California" then this purchase would be considered as if you had purchased any next available location at the selected date for that course - only a purchase for "Santa Clara, California" requires us to hold your course at a physical in-person location that is specifically in the city of Santa Clara that is located in the State of California, USA. Suppose there is a course offered at the literal location of "ABC, DEF" - Neither ABC nor DEF corresponds exactly to any known U.S. State - if you purchase that course, we can pick any location (including Live Virtual) - to fulfill your course delivery on that date. Whereas if you bought a course date that stated the location as something like "ABC, California" - California does correspond to a known U.S. State, but "ABC" is not a city in California - so we can pick any physical address in California to deliver your in-person course for "ABC, California" in this case.

If any location contains more than one U.S. state in it - for example, if you buy a course that says 'California, Minnesota" and if you purchase that course, we can pick any physical address located in either of the two states - California or Minnesota in this case - to fulfill your in-person course delivery on that date for that location.

Suppose that the location contains a U.S. state - note that if something in addition to a U.S. State, but other than a U.S. city, was advertised to you as available, such as the name of a county, region, landmark, neighborhood, street name, or any other element that is not a U.S. city, in this case, for this agreement, the parameters of the location will be considered the state only. So for example, if you buy an "Orange County, California" course, Orange County is not a U.S. city - it is a U.S. region - so in this case we may select any physical street address in the entire state of California to hold your course. Although we might want to be nice, and we'll try to pick a physical street address in the region of Orange County, California, for the purposes of this agreement, if you buy a course like that, our only obligation is to pick any in-person physical location in the state of California, not necessarily in the region of Orange County. Please note that although "Washington DC" is not a city or a state, it is still a valid in-person location and our Policies for the Washington DC in-person location are specifically defined under our section called "Definition of the In-Person Location 'Washington DC'"

The U.S State must not come before the city in the name of the location. However if somehow you bought something where the U.S. State was listed before the city, e.g. "California, Santa Clara" - we'll consider it as if it were "Santa Clara, California" unless the order can correspond to a possible U.S. city, U.S. state combination - in which case we'll use it exactly as you bought it. In other words, if California was a city in the state of Santa Clara, then we'll deliver the course there - since that's not the case, then we'll consider it as it if the location were "Santa Clara, California" instead in this case.

Preferred In Person Physical Street Address

As of May 2019 Our "Preferred In Person Physical Street Address" is defined to be the following physical street address:
1964 Gallows Drive
Vienna, VA 22182
USA
This is primarily appicable to our "100% Satisfaction Guarantee" section of our Policies.

In-Person Location Schedule

Our U.S. in person courses are usually scheduled to be held across all of our locations on the same dates as our Live Virtual courses. As we near the course delivery date, some in-person locations may no longer be available as they have been assigned to classes. Rather than cancel a class, we try to offer students the choice of attending one of the following:

  • One of our alternate physical street address in-person locations, for the same date, course and location - if the physical street address's location matches the one you originally purchased (matching location is to be determined as described in these policies), and we notify you at least 24 hours in advance of the new physical street address, it's not considered a cancellation, and it's not eligible for a refund for reasons of in-person course cancellation or location change - it's still a valid in-person course in this case, whether you attend the course or not.
  • We may offer you a different date for the same location, and you may choose to attend that course instead - but if we change the date (even if it's the same location), it is considered as if we cancelled the in-person class - you should always also be offered an option to refuse to attend the different date and instead receive a full refund, if we offer you this option.
  • We may have an in-person location  "close to" the one you originally purchased, on the same date, for the same course, and you may opt to choose to attend the new location - however, this is considered as if we cancelled the in-person class - you should always also be offered an option to choose a full refund instead as well, if we offer you this option.
  • We may have a Live Virtual option for the same course and date. However, this is considered as if we cancelled the in-person class - you should always also be offered an option to choose a full refund instead as well, if we offer you this option.

Start and End Time Changes

Modification of the start and end time to something other than the specified start and end course time on the website (or even modification after you received enrollment confirmation) up to and including the day of the class, is not considered a cancellation as long as the start and end time of the course both fall within the same "calendar day, calendar month, and calendar year" as the originally scheduled course date (according to the current U.S. Gregorian Calendar, and according to U.S. Eastern Time), and it's not eligible for a refund for reasons of course cancellation or date change - it's still a valid in-person course in this case, whether you attend the course or not. For example, if a course scheduled for 10AM EST - 5PM EST appears as 11AM EST - 6PM EST on your final enrollment confirmation, and is still being held on the same course date, this is still a valid course that is being held as originally scheduled for the purposes of this Agreement.

Live Virtual Training

Live Virtual Classroom students are Live, in the class, with the instructor, and Live Virtual training courses can be attended from anywhere you have an Internet connection and a computer that meets the requirements. Live Virtual students receive the same courseware materials and participate in the same labs and exercises, and the actual course itself is the same course as the one that would be offered in-person, in the classroom. The only difference is that you are not physically located in the same place as the Instructor (and we do understand that this difference could be very important in some cases - that's why our Live Virtual training and In-Person training are considered as two different types of training for the purposes of this agreement).

During Live Virtual training, students can at all times see the instructor's computer screen. Individuals are always able ask questions and participate in class discussions (we recommend you to have a  mic/headset to listen to and ask questions to the instructor if you attend one of our Live Virtual courses).

If we cancel any class at any date (Live Virtual or In Person) for any reason, and cannot give you a "matching location" as described in this agreement, you will always have the option of either an alternative course (as described above), OR the option to receive a full refund of the purchase price. However, in all cases, Dynamics Edge will never be responsible for any other costs you incurred yourself (travel, booking, hotel, etc.).

If you purchased a Live Virtual course, we do not ordinarily substitute a Live Virtual Training course for an In-Person training course. In the event that we do so, that is considered as changing the course location - if that ever happens, you should always be offered the option of a full refund instead to choose from as well.

The only other way to receive a refund for a course, other than the above, is stated in our 100% Satisfaction Guarantee below.

Confirmation

Within 24 hours of registering for a course, you should receive a confirmation email. If you do not receive this confirmation notice, contact us at 1-800-453-5961 to ensure that we have processed your registration. The first e-mail(s) you receive may be initial confirmation(s) only. We may send further confirmation e-mails with further details on your specific course enrollment.

Cancellations

Cancellation/reschedule requests made less than ten (10) calendar days before the class start date and students who do not attend class will be subject to the full course fee. Dynamics Edge reserves the right to cancel a training class due to insufficient enrollment, inclement weather, and/or events outside the company's control. In the event a class is cancelled, we will notify you as soon as possible. Class cancellations due to low enrollment are generally announced ten (10) days before the class start date, however, Dynamics Edge reserves the right to cancel a class due to events beyond our control up to and including the day of the class. You may choose to: A.) Receive a full refund of your registration fees or B.) Put the credit towards another class. Dynamics Edge will not be responsible for any cancellation costs you incur (e.g. airline tickets, hotel reservations, etc.)

SATV Eligibility and Cancellation Policy (Microsoft Software Assurance Training Voucher)

SATV Eligibility

SATV eligibility changes frequently and varies based on a set of criteria that changes often. Any courses that are claimed to be SATV eligible are subject to manual review on a case-by-case basis - if any course is found upon manual review to not be SATV eligible for any reason, then SATV vouchers cannot be applied to the course. Also, you must contact us first and ask for explicit permission prior to attempting to apply SATV vouchers to any in-person courses, even if you think the course is otherwise SATV eligible. Unless otherwise specified, or unless you received a written, specific exception from us for your particular case (which must adhere to our Manual Dynamics Edge Course Seat Policy Exception Overrides procedure), SATV vouchers cannot be accepted for in-person, physical locations, including our Preferred In Person Physical Street Address - even for courses that might otherwise be SATV-eligible. For example, even if a course is eligible for SATV by other criteria, in most cases, only the Live Virtual location is permitted for SATV voucher redemption. If SATV vouchers are found to be invalid for any reason, you will be asked to use another payment method, such as Credit Card, Purchase Order/Check, or whatever our supported payment methods are at the time. All course seats where SATV vouchers were actually applied to the course, are never eligible for the 100% Satisfaction Guarantee and are never eligible for audit or retake. For example, you hereby agree that if you use SATV vouchers, if you don't have a specific written exception in your case (which must be documented using our "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedure), other than our SATV cancellation policy you cannot have your SATV voucher released and you cannot receive any kind of equivalent cash refund or any other refund of any kind for course seats that were partially or fully paid for with SATV vouchers. Although we usually accept SATV vouchers in lieu of payment for eligible courses, if for some reason we ever accepted a partial payment of SATV plus another payment type, please note that for purposes of these policies, your payment as a whole for the course seats will be considered as if it were paid for entirely with SATV vouchers, if any SATV vouchers were used or applied as part of the payment.

SATV Cancellation Policy

As per Microsoft SATV program rules, students canceling/rescheduling within 14 calendar days of the class will have their SATV voucher released. You will, however, be invoiced for the full retail price of the class and will be fully responsible for payment of this invoice regardless of whether the class was held or not (and you cannot use SATV vouchers or any other kind of vouchers to pay this invoice).

Travel Arrangements

Travel arrangements and costs are the sole responsibility of the attendee. If you are booking travel, it is advisable that you obtain refundable reservations.

Audit/Retake Policy

Audit is defined to be the same thing as 'retake' in this agreement. Students who attend an "eligible public enrollment Virtual Instructor Led Training (public VILT) courses", or "eligible course" for short (i.e. only those courses which would have been eligible for the "100% Satisfaction Guarantee" are eligible for audit/retake, and also if a refund was provided partially or fully, audit/retake eligibility is forfeited) may audit (i.e. retake) the same previously attended "eligible course" one (1) time, within 6 months of the last day of your originally scheduled class (caveat - this "6 months" does not refer to how long you have to request a retake the course - you must request the retake only within the "eligibile audit/retake request period" as described in this Provision - you do not actually have 6 months to make the request, the "within 6 months" here is intended to describe that you hereby agree that the actual retake must be scheduled within 6 months of the last scheduled day of your original class. The period of time you have to actually submit the retake request is described in the "eligibile audit/retake request period" in this provision), at no additional charge, on a space available basis, for as long as that class is being offered, and only in the event of a "valid reason" with the class, and as long as SATV vouchers weren't used as payment for the course. If the courseware or labs have been updated, there may be a fee required for the updated courseware that must be paid prior to auditing the course and this fee will be always non-refundable. There is also an additional caveat for audit/retake - only "eligible public enrollment Virtual Instructor Led Training (public VILT) courses", or "eligible course" for short, that was originally delivered at the "Live Virtual" location, are eligible for audit or retake - any Public Instructor Led Courses that were delivered at physical in-person locations (even those that the 100% Satisfaction Guarantee were extended to) are not eligible for audit or retake at any time (they cannot be retaken at the original location, and they cannot be retaken at any other location including the 'Live Virtual' location). All private or custom training courses, even if they are held at the 'Live Virtual' location, are also excluded and are never eligible for audit or retake. All consulting sessions, custom training sessions, and all products and services that are not covered under our 100% Satisfaction Guarantee are also not eligible for audit or retake. Also, a "valid reason" must be provided with your Audit/retake request (you hereby agree that there cannot be no reason provided for a retake request and a reason must be provided with your retake request, and the reason must be valid i.e. it cannot be one of the reasons outlined in the "Specific Misconduct" section of these Policies, and if it is one of those reasons you hereby agree you are not eligible for any type of audit, or retake upon providing such reason) - AND the reason must be provided within the "eligibile audit/retake request period" which would be within seven (7) calendar days of the last day of your course. Example: Your course has ended on 1/9/2020 at 8:00 PM EST. You have until 1/16/2020 at 11:59 PM EST to submit a retake request, and the retake must be scheduled by Dynamics Edge to take place within 6 months of 1/9/2020 and it is at discretion of Dynamics Edge which calendar date to pick to schedule the retake, on an as-available basis, regardless of your availability, and the retake may or may not be with the original Instructor of the course, another Instructor may be selected at the discretion of Dynamics Edge. You hereby agree that any Audit/retake requests received after the "eligibile audit/retake request period" do not have to be honored by Dynamics Edge. Also please note the following - if the class is being retired within the next 6 months or is not expected to receive enrollments for the next 6 months, which is to be determined at Dynamics Edge, Inc.'s sole discretion, or if Dynamics Edge decides for any reason that the course is not going to be offered for the next 6 months, including for any reason Dynamics Edge decides at sole discretion; in any of these events, you hereby agree that you are not eligible for a retake on the course (even if later Dynamics Edge revises the status of this course and ends up offering dates or receives enrollments later for the exact same course after the course was determined to initially be retired or initially determined to not have dates scheduled for the next 6 months or initially determined to not expect to receive any enrollments within the next 6 months or otherwise revises the status of the course later for any reason). You also hereby agree that you are not entitled to a refund in this case, or for any reason outside the parameters of our "100% Satisfaction Guarantee."

Dynamics Edge, Inc. reserves the right to give you a full refund of the price you paid for the course, at any time, in lieu of offering a free retake. You may not force Dynamics Edge, Inc. to re-hold the class again instead of issuing you a full refund. If you have received a full refund from Dynamics Edge, Inc. you cannot retake the class.

For each eligible class in which a retake was authorized, a student may only have one (1) free retake. Further retakes beyond one (1) retake are not authorized unless a specific written exception was made in your case (this exception must adhere to out Manual Dynamics Edge Course Seat Policy Exception Overrides section as well), and further retakes beyond one (1) retake will require re-registration and re-enrollment where you purchase the course again. You also agree that any refund requests after the course (where the refund request falls outside the 100% Satisfaction Guarantee conditions) and all refund requests during or after the retake, are considered outside the 100% Satisfaction Guarantee parameters, and you hereby agree that fulfilling such requests is also not obligatory. If such a refund request is fulfilled, the decision is made at the discretion and courtesy of Dynamics Edge, Inc. but you agree that this is not obligatory and would be only done by Dynamics Edge, Inc. as a courtesy, and on a case-by-case basis. If you do purchase the course again, that re-purchase would then include the one (1) free retake once again as if you had purchased the course brand new, assuming that the course is still eligible for audit or retake at the time of re-purchase.

Payments

Customers are required to pay the full amount of the invoice on or before the due date of the invoice. Unpaid invoices shall accrue interest each month at a rate equal to one and one-half percent (1.5%) of the unpaid amount. The prevailing party in any litigation between the parties related to or arising out of this Agreement shall recover its reasonable attorney’s fees and costs from the non-prevailing party. This Agreement shall be governed, construed and enforced in accordance with the laws of the State of California without giving effect to the conflict-of-laws principles thereof. The respective federal and state courts for Santa Clara County, California, shall have exclusive jurisdiction over any action brought to enforce the rights and obligations contained in this Agreement.

Classroom Rentals

Damages to classrooms, equipment, etc.: Lessee assumes responsibility of classroom equipment and furnishings’, including desks, chairs, computers, monitors, etc. and agrees to provide reasonable care when occupying the classroom/using the aforementioned equipment. Set up and clean up fees may be assessed depending on the condition of the room when vacating the premises. Physical damage to classroom furniture and equipment will be assessed at current market replacement value.

Shopping Cart / Checkout

By using our Checkout Form, you certify that you are providing accurate information, and that you are authorized to use that information for billing purposes. By submitting the Checkout Form, you authorize us to instantly charge you on the payment info you have submitted to fulfill your order. If the payment information provided is found to be declined, invalid, or is found later to have been unauthorized by the true account holder of the payment information provided, we reserve the right to cancel your order. You also agree to have your billing and payment information submitted and retained for an indefinite period of time for the purposes of easily issuing refunds if and when necessary, and for other convenience purposes.

100% Satisfaction Guarantee

Dynamics Edge offers a 100% Satisfaction Guarantee on our "eligible public enrollment Virtual Instructor Led Training (public VILT) courses" - which has a very specific definition and does NOT include all of our training courses, at least some of our training courses are specifically excluded from this "100% Satisfaction Guarantee" as per these Policies - only "eligible public enrollment Virtual Instructor Led Training (public VILT) courses", or "eligible courses" for short, are subject to this "100% Satisfaction Guarantee". "Eligible courses" include our "Public, Open Enrollment" courses with location 'Live Virtual' assigned to them that also must meet specific additional criteria in order to be eligible for this Guarantee as detailed in these Policies. We also extend this guarantee to some of our public enrollment Instructor Led Training (public ILT) courses, otherwise known as "in-person open enrollment courses," but only those public ILT courses that were held at our "Preferred In Person Physical Street Address" which are also otherwise eligible by all of the remaining criteria in our Policies - all other public ILT courses held at any other physical street addresses are not eligible for this 100% satisfaction guarantee regardless of criteria or context. If you fully attended any "eligible course" you purchased from us and are not satisfied for any "valid reason" (you hereby agree that there cannot be no reason provided for a refund request and a reason must be provided with your refund request, and the reason must be valid i.e. it cannot be one of the reasons outlined in the "Specific Misconduct" section of these Policies, and if it is one of those reasons you hereby agree you are not eligible for refund, audit, or retake upon providing such reason), by "the end of the first day of class," we will offer you a full refund at your request. Also, please note that course seats which were paid for fully or partially with SATV vouchers are not eligible for our 100% Satisfaction Guarantee and are also never eligible for audit or retake.

Specific Misconduct will make you ineligible for the 100% Satisfaction Guarantee, and ineligible for audit or retake, no exceptions.

If you or anyone enrolled in any training class or training session has engaged in one or more of the activities described in the "Specific Misconduct" section of these Policies, this will make all individuals related to such misconduct automatically ineligible for the 100% Satisfaction Guarantee in any and all cases, and ineligible for audit or retake, no exceptions; and there may be additional liability incurred by the individuals to Dynamics Edge as per these Polcies and as per applicable law.

Dynamics Edge's "Eligible Refund Request Period"

In order for us to be able to cover you under our 100% Satisfaction Guarantee, we must receive your refund request before "the end of the first day of class" which we define to be by 11:59PM U.S. Eastern Time at the "end of the first day" of your scheduled course, in order to be eligible for our 100% Satisfaction Guarantee - all refund requests received outside of the "Eligible Refund Request Period" are not valid and at that point you are no longer eligible for the 100% Satisfaction Guarantee for that course, and you hereby agree that refund requests that are not valid, can only be honored on a case-by-case, non-obligatory, courtesy basis at the sole determination of Dynamics Edge, Inc. If the course you are requesting a refund for, is more than 1 day long, you also agree to be prevented from attending the rest of the course effective as of the date and time we receive your refund request. Also, and this is very important - if the class is more than one day long, you MUST NOT ATTEND THE SECOND DAY or any subsequent day or further sessions associated with the course. You hereby agree that the moment you have started attending the second day (or any other subsequent session or day) of the course, even for a few seconds, is the moment you have become ineligible for the 100% Satisfaction Guarantee, even if you sent a valid refund request on time.

  • Most of our courses run from 10AM EST - 5PM EST. Let's suppose your 5-day course that starts on 4/15/2019 and ends on 4/19/2019, runs each day from 10AM EST - 5PM EST. Let's suppose this is also a covered course under our 100% Satisfaction Guarantee. The "end of the first day" of the course would be 4/15/2019 in this example, because the end time of the first day of the course is 5PM EST on 4/15/2019. In this case, you have only until 11:59 PM EST on 4/15/2019 to send us an email, use our contact page, or other correspondence (such as by calling us on our 800 number). For an e-mail or contact form request, for the subject line or title of please indicate something along the lines of "Refund Request" including the course number, course title, start and end date, start and end time, and if possible your Transaction ID or Order ID, and the reason for your refund request. Please note that if you attend the second day of class or any other subsequent day or session, you become ineligible for the 100% Satisfaction Guarantee even if you sent a valid refund request on time.
  • If the example was similar to the above except it was a 1-day-only covered course on 4/15/2019 from 10 AM - 5 PM EST that was not followed by any other days or sessions - the same would apply where you have only until 11:59 PM EST on 4/15/2019 to submit your refund request, with the only difference being that you will have attended the entirety of the course at that point, and there won't be any further days or sessions to attend in this case.
  • Let's suppose a less common example now. The end time of the first day, for some reason, is later than 12:00 AM the next day. Suppose the same example as above except the first day of the course starts at 5 PM EST on 4/15/2019 and ends at 12:00 AM EST on 4/16/2019. Here, the "end of the first day" of the course would actually be 4/16/2019 in this example, because the end time of the first day of the course is 12:00 AM EST on 4/16/2019. In this case, you would have until 11:59 PM EST on 4/16/2019 to submit your refund request. If the course in question happens to span multiple days, you MUST NOT attend the second or subsequent days or sessions, otherwise you become ineligible for the 100% Satisfaction Guarantee even if you sent a valid refund request on time.
    • Please double check with us in advance - almost all of our Public Enrollment courses are scheduled from 10 AM - 5 PM EST - the course in question could very likely be a course that will NOT be covered by this Guarantee (i.e. it is probably a "Custom Course"). In the event that we did run a public enrollment course within that kind of time range though, this caveat would apply.
  • In order to accomodate any cases where the end time of the first day of class may be "too close" to 11:59 PM EST on the same day, and may cause a very short amount of time available to submit the refund request, we have the following additional caveat regarding the "end of the first day of class" - if the first day of class ends up being at 8 PM EST or later, we will define the "end of the first day of class" to be the following day. For example, let's say the first day of class ends at 11:30 PM EST. In this case, we'll define the "end of the first day of class" to be the following day or 4/16/2019 because of the fact that the course end time was on or after 8 PM EST on 4/15/2019 - therefore in this specific case, you'll have until 11:59 PM EST on 4/16/2019 to submit the refund request, and also, if the class is more than one day long, you MUST NOT ATTEND THE SECOND DAY or subsequent days or sessions of the course. You hereby agree that the moment you have started attending the second day (or any other subsequent day) of the course, even for a few seconds, is the moment you have become ineligible for the 100% Satisfaction Guarantee, even if you sent a valid refund request on time.
    • Please double check with us in advance - almost all of our Public Enrollment courses are scheduled from 10 AM - 5 PM EST - the course in question could very likely be a course that will NOT be covered by this Guarantee (i.e. it is probably a "Custom Course") - especially if it runs at that kind of time range as specified in this example. In the event that we did run a public enrollment course within that kind of time range though, this caveat would apply.

Also, in order to be eligible for our 100% Satisfaction Guarantee, you must be no more than 15 minutes late to the first day of your scheduled course and you must attend the first day of the course in its entirety prior to submitting the refund request. Any full absence on the first day of class, or any partial absence of more than 30 minutes on the first day of class, taken cumulatively and including time being late to the course, will not be covered under our 100% Satisfaction Guarantee. If your absence was on a Live Virtual course and was primarily due to technical difficulties, we might review whether your specific incidence is covered, on a case-by-case basis, and it will be at our sole determination if your situation is covered under our 100% Satisfaction Guarantee. This Guarantee covers only public open enrollment Virtual Instructor Led (public VILT) also known as "Open Enrollment Live Virtual Training," and any public enrollment Instructor Led (public ILT) courses, otherwise known as "In-Person Open Enrollment Instructor Led Training" as long as the public ILT course was held in our Preferred In Person Physical Street Address only.

Other Dynamics Edge Products and Services

You hereby agree that all Dynamics Edge products and services in this provision, even if delivered at the 'Live Virtual' location, are not defined as "eligible public enrollment Virtual Instructor Led Training (public VILT) courses" or "eligible courses" and are therefore not eligible for refund at any time and they are not eligible for audit or retake at any time either. Any refund requests for these products and services will be evaluated on a case-by-case basis and only given, on a non-obligatory basis, at the discretion and courtesy of Dynamics Edge, Inc.:

  • All public open enrollment instructor led training courses a.k.a public ILT that were held at a physical street address other than our Preferred In Person Physical Street Address.
  • All private VILT a.k.a Private Live Virtual Courses or Custom Live Virtual Courses
  • All custom On-Site Course or Private On-Site Course - this includes any on-site course or any course we come on-site to deliver - including any on-site courses held in Washington DC. Even for a course that would otherwise have been covered, if it is a course that was delivered at your site (on-site course), the course is considered a non-covered custom course.
  • ALL private ILT and VILT courses, which include some of our courses that may be specifically marked as such. Private VILT and ILT courses also include any courses that were scheduled at a specific start and end date/time for you or your group to attend. For example, if a course was scheduled specifically for you and/or your group, or if a course date was converted from a public enrollment to private enrollment course upon your consent, these sessions would be considered "private" custom training courses and are not covered.
    • even if the course was held at the Live Virtual location or our Preferred In Person Physical Street Address.
    • even if the course was also offered for public enrollment.
    • even if the scheduled course dates and times partially or fully overlap with or are identical to public enrollment course date(s) / time(s).
    • even if the course would otherwise have been covered, it is not covered in this specific scenario.
    • if you or your group are the only students in a public enrollment course for a specific date, start and end time, and the course was not cancelled, and you were notified that the course must be converted into a private course to avoid cancellation, and you accepted to attend the course under these conditions, then it is not covered.
  • MOC-on-demand
  • All custom on-demand courses, even if held at the 'Live Virtual' location.
  • all custom self paced courses, even if held at the 'Live Virtual' location.
  • all custom training courses, even if held at the 'Live Virtual' location.
  • all consulting sessions and all consulting services of any kind, even if held at the 'Live Virtual' location.
  • all custom implementation services and all packages that include custom implementation services, even if held at the 'Live Virtual' location.
  • any licensing services, even if held at the 'Live Virtual' location.
  • any custom support sessions, even if held at the 'Live Virtual' location.
  • all custom solution implementation, even if held at the 'Live Virtual' location.
  • all custom training and/or consulting sessions, even if held at the 'Live Virtual' location.
  • all Dynamics Edge "packages" that include any "custom training", "consulting", and/or "custom implementation", or "implementation" of any kind, and any "package" that includes any other non-covered product or service including but not limited to any type of product or service on this list, are not covered, and all individual elements included in the package, even elements that would otherwise have been covered if purchased individually, are NOT covered in this case if they were included in a package that also included non-covered elements.
    • For example, let's suppose a package included "3 hours of custom consulting" and also included an "individual Live Virtual public enrollment course seat otherwise covered under this guarantee if purchased individually". Because at least one element of the package is a non-covered product or service in this example, both the "3 hours of custom consulting" and the "individual Live Virtual public enrollment course seat otherwise covered under this guarantee if purchased individually" would NOT be covered in this case, because the package as a whole isn't covered, therefore no individual elements of the package are covered either.
    • The only packages that may be covered under our 100% Satisfaction Guarantee are packages that ONLY include elements that would be covered under the guarantee if purchased separately, and ONLY if the package was not otherwise excluded specifically in the Course Description as a non-covered package.
  • ALL products and services that are covered in the ' "Courses" and "Packages" specifically excluded from our 100% Satisfaction Guarantee ' section of our Policies

"Courses" and "Packages"

For purposes of this agreement, a "course" and "package" could essentially mean the same thing, with the exception that usually, packages consist of multiple elements that may not be limited to a "course" - for example, a "package" would usually include special custom consulting, implementation, development, special access to custom platforms, and more. Most packages are also excluded from our 100% Satisfaction Guarantee - see elsewhere in our Policies for details. Please note that on our website or in other material, a "course" and a "package" may be used interchangeably. Just because it's called a "course" doesn't means it isn't actually a "package" - and vice versa - for the purposes of these policies, either "course" or "package" can be used to refer to what we usually call a "package" for all our products and services.

"Courses" and "Packages" specifically excluded from our 100% Satisfaction Guarantee

The following courses and packages are always EXCLUDED from (that means NOT COVERED by) our 100% Satisfaction Guarantee (and any refunds, if offered, are offered on a case-by-case, non-obligatory, courtesy basis only at the sole determination of Dynamics Edge) - and are also never eligible for audit or retake:

  • All courses or packages that contain any custom consulting or implementation, or that contain any element listed in the 'Other Dynamics Edge Products and Services' section of these Policies, or that contain any other custom services of any kind
    • even if the package also contained covered elements.
    • even if there was no language on the course or package description specifically excluding the course or package from the 100% Satisfaction Guarantee
    • even if there was no language on the course or package description specifically stating that there are non-covered elements in the course or package
    • even if the course or package contains one or more elements that are being delivered via the 'Live Virtual' location or even if all elements of the course or package are being delivered via the 'Live Virtual' Location
  • All courses or packages that include any kind of access to a custom platform, solution or add-on of any kind for any period of time, such as a platform or solution created by Dynamics Edge or sublicensed to Dynamics Edge.
    • Example: Custom courseware, labs, or access to labs for your course don't count as a custom platform - although keep in mind the course may still be excluded for a different reason as outlined in these policies.
    • Access to a platform that allows you to automatically manage a component in Dynamics in a more streamlined way would count - a course or package that offers this would be excluded from the 100% Satisfaction Guarantee.
  • Any package or course of any kind that has the option of hourly, daily, weekly, monthly or annual billing or is being billed to you on a day-to-day basis, month-to-month basis, or any other period of time of any kind - either for access to a custom platform or for any other reason involving licensing or license-to-use of a software program, license or authorization to use a custom web or software application, or any other kind of license or authorization, especially that which is for a specified period of time.
    • Example - A course or package offers you a license, permission or authorization for 30 days of access to a custom platform created by Dynamics Edge to streamline Dynamics automation (with or without a license key) - and your access to the platform ends, expires, or is revoked in 30 days. This course or package is excluded from the 100% Satisfaction Guarantee because it contains a license or authorization that is designated for a specific period of time.
  • All courses or packages that include any kind of license for any Microsoft products or any credit or discount on Microsoft products, including but not limited to Dynamics, Office 365, Office, Power BI, Visual Studio, Azure monthly credits, or any other Microsoft product.
    • Example 1: A package or course includes a free license key to use Office 365 Suite. This course or package is excluded from the 100% Satisfaction Guarantee because it included a license for a Microsoft product.
    • Example 2: A package or course includes a Visual Studio MSDN subscription or some other type of offer where you receive a $150/mo Azure Credit one time, or every month, or in some way similar to this. This course or package is excluded from the 100% Satisfaction Guarantee because it included a credit or discount on a Microsoft product.
  • All courses or packages with the following notice or a notice similar to this one on the course or package description or anywhere on the course or package webpage that specifically describes the package as containing one or more non-covered elements, whether or not such elements are actually otherwise described on the course or package description.
    • IMPORTANT: Please be informed that for the purposes of our Policies, this entire package is considered as a "consulting" and "custom training" package, with all elements being considered as "consulting" and "custom training."

  • All courses or packages that contain any kind of language specifically excluding the course from the 100% Satisfaction Guarantee in the course or package description or anywhere on the course or package webpage, even if the course or package only contained otherwise covered elements.
  • All otherwise covered courses for which the student became ineligible for the 100% Satisfaction Guarantee, including (but not limited to) because:
    • A refund request was never received by the student who attended.
    • No refund request was received until after the eligible refund request period had already expired.
    • A valid refund request was received within the eligible refund request period but the student or individual became ineligible for the 100% Satisfaction Guarantee as outlined elsewhere in these Policies.
  • All course seats which were paid for partially or fully with SATV vouchers, or course seats for which SATV vouchers were applied, are specifically excluded from our 100% Satisfaction Guarantee and are also never eligible for audit or retake.

Open Enrollment In Person Courses in the USA

For public open enrollment in-person courses (otherwise known as public instructor led training or public ILT) in cities and states located in the USA, the course will be held at any physical street address location within that advertised city and state, at Dynamics Edge's discretion, including any of our street address locations in that city and state, whether the addresses are listed on our website or not. Any particular street address listed on this website for a city and state (if any), is not guaranteed to be the actual physical street address location of your actual in-person course. If a physical street address is not listed on our website for a particular city and state, that does not mean we do not have a location in that city and state. If the city and state, as well as a date, are listed for a particular course, and enabled for instant purchase (Add to Cart) or registration, it actually means we do have at least one physical street address location in that city and state that is prepared for in-person course delivery, whether listed on our website or not. We are regularly adding new locations very often to meet our high enrollment demands. Any of our physical locations (at any street address at our discretion) may be selected for your in-person course, as long as the location is still a 'matching location' (as per this agreement) to the location you actually purchased or registered for, and any final street address information for your in-person course is given after you complete checkout and/or course enrollment. If you requested a course only within the perimeter of an entire state (without a city) we may select any street address within the state to hold your course. Also note than only public ILT courses held at our Preferred In Person Physical Street Address are subject to our 100% Satisfaction Guarantee, all other instances are at our discretion whether we will refund you or not on a case by case basis.

Open Enrollment In Person Courses outside of the USA

You will need to contact Dynamics Edge for more information if you want in-person courses outside of the USA, and these courses will not be covered by our 100% Satisfaction Guarantee. 'Live Virtual' courses can be attended from anywhere in the world, including outside the U.S.A. However, please note that you should assume all course dates other than Live Virtual are for a U.S. physical in-person location only unless otherwise specified when you select the date - we currently do not usually offer any in-person public enrollment courses at physical locations outside of the U.S.A. If you are located outside of the U.S.A, we recommend you to enroll in our Live Virtual courses that can be attended from anywhere in the world if you have an Internet connection and a computer that meets the minimum requirements. If you need in person courses outside the U.S.A. you need to contact us to discuss setting up a private on-site course just for you at a physical location outside of the U.S.A. If you found any public enrollment course that is claimed to be somewhere outside of the U.S.A that was listed for any reason, and there was no other accompanying notification explicitly stating that we offer the course date/location "outside the U.S." - then if you purchase this course or enroll and pay for this course, it will be considered as if you decided to pay for any location (including Live Virtual) and it will be treated as outlined elsewhere in these Policies - if you have any questions about international in-person courses outside the U.S.A, please do contact us first.

Official Microsoft Certification Exams

Where it is claimed that a course "helps you prepare for", "prepares you for", "will help you prepare for", or is otherwise claimed in any other way to be a course that prepares you for a certification exam - please note that you hereby agree to the following caveats:

  1. Although we do our best to have our courses have a close association with exam material, our courses are focused on practical knowledge. Exam-specific prep beyond that already included in the practical portion of the course will only be delivered if time is left in the course after delivering all practical components, and only at the discretion of the instructor. If time is left, and if there are more practical components the instructor wishes to deliver, even if they are not related to the exam, you agree that these components outweigh exam-related components and may be delivered by the instructor.
    • You also agree that if, for your specific course, no exam material may be reviewed without inadvertently disseminating unauthorized Microsoft confidential material - or even if the instructor for your course might "feel like" this could be the case - that the instructor may refrain from going over any exam-specific content - even in cases where you may feel like the course did not "go over anything in the exam" - because the confidentiality of Microsoft exams outweighs how well you felt the course prepared you for an exam, and we are legally obligated to protect Microsoft's confidential material - and so are you.
    • You may or may not be told this during the course (or at any time), and you hereby agree to this being a possibility.
  2. There is NO GUARANTEE that you will pass an exam because you took our course. You hereby agree that your specific exam performance is not our responsibility.
  3. We cannot guarantee you can pass an exam, even if language specifically excludes it for a course or package - this provision hereby overrides any other language on the course description or anywhere else - please let us know immediately if you have seen language or any other description claiming we offer a guarantee on exam passes - we cannot offer any such guarantee, even if it was claimed elsewhere, so please let us know immediately of any such incidence.
  4. Passing or not passing a certification exam is not necessarily reflective of your actual skill level or knowledge. Most industry work requires skill level and experience BEYOND the certification exams, which our courses aim to provide you - there is no legal guarantee we can give you of specific knowledge being "beyond" or "within" exam material in our courses due to the nature of this varying for each course - however, we do aim to provide skills and knowledge beyond exam material in our courses.
  5. Microsoft certification exam material is considered confidential material. Your instructor will not go over specific questions and answers, because this is against the Microsoft confidentiality agreement and also may be considered fraud in some cases. If you ask for specific questions and answers, you consent to your personal information being retained for an indefinite period of time and relayed to Microsoft, and/or to relevant law enforcement agencies, and all evidence that you asked for or requested such material. Please be advised that your instructor will not have any access to questions and answers, even if the instructor took the exam and/or passed the exam. If for some reason your instructor happens to remember any questions from the exam (even vaguely), please be advised he or she is legally not allowed to disclose any of that information to you - you should also refrain from asking your instructor any questions that may be construed as an attempt to obtain unauthorized confidential information, such as for instance "do you remember any of the exam questions?" or "what's a question that will show up on the exam?"
  6. Exam review is limited to broad, topic-level review only. Because your instructor may have taken and passed the exam covered by the course and may have obtained the certification for that exam, all exam material topic-level review may be carefully tailored to not inadvertently reveal possible questions and answers, or give you an unfair advantage over another candidate that could be deemed to be because you obtained unauthorized Microsoft confidential material.
  7. If your instructor does for some reason provide you unauthorized material (which is not allowed - let us know immediately if this happens) and you use it, you will be legally responsible for all ramifications. If this does happen, please do not reshare the material, please discard and permanently delete all such material without opening it, and please let us know immediately through our contact form - all such reports will be kept strictly confidential to avoid any dissemination of any confidential materials, and if necessary we will make the proper reports to Microsoft and/or law enforcement about the incident you have reported.
  8. You hereby agree that if you felt the course did not "adequately prepare you for a certification exam" or other related reason - that you cannot receive a refund for this reason - except within the parameters of our 100% Satisfaction Guarantee (if the course is eligible and if you are eligible based on the specifics of the guarantee) where we give a refund for "any reason" related to dissatisfaction within specific parameters.
  9. If your case is outside the 100% Satisfaction Guarantee, you agree that you CANNOT receive a refund on the course, even if it is because you felt the course contained no exam-specific material, or you were not able to pass the exam after taking the course, or any other exam-related reason of any kind - particularly in light of the combination of factors related to these Policies as they relate to Microsoft Certification Exams and the nature of their confidentiality.
  10. If you feel like a specific course, or the specific delivery of a course, was "missing" an exam-review entirely, you hereby agree to this being a possibility even if language on the course page or description or anywhere else indicated otherwise. There are specific legal obligations that may result, in some cases, in there being no specific, dedicated "exam review" portion for the specific course or specific delivery of the course. Please note that in almost all cases, our practical knowledge components of the course overlap at least in some way with the exam (even if very broad) - and you agree that any overlap at all, or even no overlap in some cases (at our sole determination) would still be considered sufficient for the "exam review" component of our courses or packages that claim to offer one, or that claim an associated exam number with a course.

Class Recordings

In most cases you cannot receive a recorded copy of the class. You will need to ask for a specific written exception from Dynamics Edge, Inc. (which must adhere to our Manual Dynamics Edge Course Seat Policy Exception Overrides procedure) if you want to receive a recording of the class. Please note that recordings, if authorized, are for your own review only. You will need to ask for a specific written exception from Dynamics Edge, Inc. (which must adhere to our Manual Dynamics Edge Course Seat Policy Exception Overrides procedure) for your case if you want to do something like, for example, to allow your manager that isn’t attending the class to review the recording, etc. Besides anything in your written exception, if you receive a recording it is for your individual, personal use only, and cannot be redistributed, resold, reshared, or shown to anyone else, as all the copyright and intellectual property rights to the course and video remain with Dynamics Edge, Inc. and you only have the permission to use the recording for your own personal use. If you are given access to a recording, you should consider it confidential material that has actual value, and this value may be compromised or reduced if the recording is redistributed to others without the express, written permission of Dynamics Edge, Inc.

Recording the session yourself is not allowed without our permission

You are not allowed to record the session yourself without Dynamics Edge's express, written permission, (and such exception must adhere to our Manual Dynamics Edge Course Seat Policy Exception Overrides procedure) but in the case that you do decide to record the session yourself anyway without our permission, you should note that you may only retain this recording for your own personal use at all times, and if you recorded the material without permission, you would be in possession of confidential material that we did not authorize you to have, and you may be legally required to destroy the confidential material within a reasonable period of time, or at any time we ask or request you to do so.

Courseware and Books

Dynamics Edge courseware and books are always considered confidential material that has actual value, and this value may be compromised or reduced if this material is redistributed to others without the express, written permission of Dynamics Edge, Inc. You may never reshare, resell, redistribute, or show to others any courseware or books without the express, written permission of Dynamics Edge, Inc. Courseware is only for your own, personal use, and can only be used by the specific individual who attended the class. You will need to ask for a specific written exception from Dynamics Edge, Inc. for your case if you want to do something like, for example, to allow your manager that isn’t attending the class to review the courseware you received, etc. The Policy Exception you receive must be one that complies with our "Manual Dynamics Edge Course Seat Policy Exception Overrides" Policies section.

Interactive Platform Access (Lab, Demo Environment, Virtual Machine, etc.)

All labs, lab environments, activity environments, demo environments, virtual machines, and access to platforms (including but not limited to access to a Dynamics Edge provided Dynamics 365 environment, Office 365 environment, or any other kind of environment, virtual machine, or other virtual space intended for enrolled students to perform hands-on activities during the course), which shall be from this point referred to as "Interactive Platform Access" or "IPA" - if included with your course - is only included on an as-is basis 24/7 during the class. You hereby agree that 24/7 during the class specially means that the start time of the availability of any IPA for your course, (if IPA was included in your course seat), is the start time of the first day of class, and the end time of the availability of the IPA is the end of each class on each day. If your course includes more than one day, the availability of the IPA would resume on the start time of the following day and end again on the end time of that following day, and this pattern would repeat for each subsequent day. You should expect your access to be completely ended at the end time on the last day of class. We may, at our courtesy, give you additional time and access beyond these specified times, and in some cases we may even give you IPA access for some time after class, but you agree that it is a courtesy for us to do this, and not an obligation. Moreover you agree that although we will do our best to make our IPA's always available at least within the times specified in this section, if not more than that, we offer no SLA or guarantee on the uptime of IPA's and you hereby agree that IPA's are subject to downtime for any reason, for any amount of time up to and including complete downtime, including for reasons unforeseen to Dynamics Edge including but not limited to technical difficulties, Microsoft service unavailability, and the like. If we do give you courtesy access you also agree none of this courtesy IPA access, or our standard IPA access, is guaranteed to be available at any uptime rate. We also are not responsible for any direct, indirect, special, consequential, or ANY damages resulting from such IPA unavailability ot any service unavailability of any kind.
IMPORTANT: We do not ordinarily provide any 30, 60, 90, 180 day, or any period of post-course lab access or IPA access with any of our courses - or any kind of post-course access of any kind, we ordinarily ONLY provide IPA access as specifically described in this section of our Policies. Please note that a statement from someone you spoke with in the website live chat window or anyone who was "working with you on the sale" stating or writing something like "you have access to labs for 180 days after the class" is not enough to count as explicit permission and this statement in our Policies overrides such statements. If you received a statement along the lines of post-IPA access in a "proposal" this alone also is usually not valid in acccordance with these policies and you may still not necessarily receive post IPA lab access. Please report any instances or incidents of such statements of anyone claiming post-course IPA or lab access, or anyone including such statements in "proposals," immediately to our Executive Team using our contact form if you encounter any such incidence, it is not in accordance with our official Policies to expressly promise IPA access of any kind after class, or "promise" IPA access in any specific way - our IPA access is governed only by what is stated in these Policies. All IPA Policy Exceptions if applicable must be documented using the "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedure, which will require more than an account executive including a simple statement of post-IPA access in a "proposal" document.

Statements on our website, chat windows, or even regular emails otherwise claiming post-course IPA access that do not adhere to the "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedure are not valid or binding. Our Policies written here on IPA access override any other statement made anywhere else by anyone, with the only exception being a valid Policy Exception issued to you that adheres to the "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedure.

Static Materials (Manuals, PDF's, Videos, Documentation, Books, etc.)

You can keep all static course material you are provided with including lab manuals, User Guides, Books, PDF's, custom prerecorded videos, documentation, lab steps, and the like - however, you should know that ALL course material is considered CONFIDENTIAL INFORMATION and can only be used and retained by the specific individual who attended the course and cannot be resold, reshared, or shown to anyone else, including the student's manager or the billing contact (when the billing contact is a different individual from the student). You must ask us for a specific, written exception if you want to share the material with ANYONE else, and if you are granted with a specific written exception (e.g. you are granted permission to share the material with your manager even if he/she did not attend the course, but nobody else) you must abide by the provisions of your specific exception, and anyone who receives the course material must also abide by these provisions. All exceptions on courseware, including static materials, must adhere to the "Manual Dynamics Edge Course Seat Policy Exception Overrides" section of our Policies.

Static Materials DO NOT HAVE TO BE INCLUDED and DO NOT HAVE TO BE PROVIDED TO YOU as of January 1, 2020.

You hereby agree that for all course enrollments or all engagements taking place starting on January 1, 2020 (including training, consulting, custom training, custom consulting or consultation, and all Dynamics Edge products / services), please note that "Static Materials" - including but not limited to Manuals, PDF's, Videos, Lab Steps, Documentation, Reference Material, User Guides, Books, courseware, prerecorded videos, any kind of written documentation, notes, reference material, or any other similar material of any kind, DO NOT HAVE TO BE INCLUDED and DO NOT HAVE TO BE PROVIDED TO YOU for any reason. If any such materials are provided, they are always on a courtesy basis. This is for ALL course enrollments and ALL other Dynamics Edge products and services, and for any and all Dynamics Edge training courses, consulting engagements or any other kind of sessions of any kind.

For training courses, some of our training courses range from: courses which contain Microsoft Official Courseware, courses which do not have any Microsoft Official Courseware but have courseware we created ourselves from scratch, courses which have other authorized courseware, and a range of other courses. Please note that you hereby agree that regardless of whether or not the following statement appears on the course page:

  • IMPORTANT: Please be informed - this specific course is a primarily interactive course, and involves primarily hands on practice. Please also be advised that you may or may not be provided with any kind of custom documentation for this course.

Whether or not the above statement appears on the course page, you hereby agree that for ANY and ALL Dynamics Edge products and services, you may or may not be provided with any "custom documentation" or any "documentation", or any other kind of "Static Materials" of any kind. If any kind of "Static Materials" are provided to you, you hereby agree that it is at our courtesy and discretion to provide any such material to you along with any of our products and services.

Interactive Platform Access (Lab, Demo Environment, Virtual Machine, etc.) or IPA access, DOES NOT HAVE TO BE INCLUDED and DOES NOT HAVE TO BE PROVIDED TO YOU as of January 1, 2020.

You hereby agree that for all course enrollments or all engagements taking place starting on January 1, 2020 (including training, consulting, custom training, custom consulting or consultation, and all Dynamics Edge products / services), please note that Interactive Platform Access (Lab, Demo Environment, Virtual Machine, etc.), referred to in these Policies as "IPA access", DOES NOT HAVE TO BE INCLUDED and DOES NOT HAVE TO BE PROVIDED TO YOU for any reason. If any such IPA access is provided to you, it is always on a courtesy basis. This applies to ALL course enrollments and ALL other Dynamics Edge products and services, and for any and all Dynamics Edge training courses, consulting engagements or any other kind of sessions of any kind.

Video reproductions of the Instructor Live Feed are Private, Confidential Material

A class recording of any kind, unless specifically authorized in a written exception, is considered private, confidential information and you are not automatically authorized to have it - that means you are also not automatically permitted to simply record the session yourself - please see our Policies section on "Class Recordings" for more details.

Manual Dynamics Edge Course Seat Policy Exception Overrides

This section of our Policies applies to all Policy overrides - not only for course seats - but also for any other products, services, and other Dynamics Edge engagements. In order for any "Manual Dynamics Edge Course Seat Policy Exception Overrides" to be valid, the Exception cannot grant permission to do something that is prohibited in the Specific Misconduct section, and no Exception can ever grant a "guarantee" that you will pass a Microsoft Certification Exam. If you are granted an exception to bring specific non-enrolled students into class please note that Dynamics Edge does not have to adhere to this Policy Exception and you should consider it a soft-granted exception that may be revoked at any time. In fact, any and all Policy Exceptions of any kind are subject to revocation at any time for any reason and should be always considered as soft-granted exceptions in almost all cases. For an Exception to be valid, you will need to receive, at minimum, a written email or statement from someone at Dynamics Edge, Inc. that adheres to the following procedure. If the person authorizing you is the instructor of your course, the email addressed to you must have a company manager CC'ed on the email to be valid. If the person authorizing you already is a company manager or, if it was anyone specifically involved in a "sale", then the Dynamics Edge President (also known in this agreement as the "Office of the President", "Department of the President" or alternatively, simply the "President") must be CC'ed on the e-mail - or alternatively the President can also directly issue the exception in an email to you directly. If the person authorizing you is the President, this is considered valid - however, the President must issue you a specific Exception even for the President's own claims - the offering of any item by the President, initially, that falls under this process, must still go through this process even if initially offered by the President directly, because the items still are items that do not have to be delivered as per these Policies. There are also additional requirements for course enrollments or engagements starting January 1, 2020. For a mailed or faxed letter or other physical, non-email correspondence, the letter must be physically signed by the Dynamics Edge President, and the letter must state something along the lines of the following:

  • Phone calls cannot be used to document exceptions, even if recorded. All exceptions must be documented in some form of writing, either analog (handwritten letter) or digital (email, typed letter, etc.) writing.
  • if the exception contains a SLA, uptime commitment, or any statement (implied or express) of any kind of guarantee of quality or warranty beyond our standard AS-IS basis for all products and services, or legal promise, this cannot be issued over email and cannot be issued by anyone except the President. No person, including the President or anyone else, can issue this kind of exception over email, this exception can only be issued in a formal letter written, dated, and physically signed by the Dynamics Edge President and mailed directly to you, with very specific information on the SLA, uptime commitment, or specific guarantee of quality that is being granted to you that goes beyond our standard AS-IS basis for all our products and services, why it is being issued to you including a separate specific contract or agreement, and other pertinent information. There is a specific process that must be followed regarding specific SLA or guarantee provided by Dynamics Edge, Inc. and you must inquire about it if necessary for more details. You hereby agree that any incidence of any such statement made to you with a legal promise, SLA uptime commitment, or guarantee of any kind beyond an AS-IS basis, whether sent to you in writing or orally, or issued to you in any other way by anyone is NOT VALID and that no matter what was stated to you or who stated it, our standard AS-IS basis would remain applicable and in force in these cases.
  • For all exceptions, including those not explicitly listed below, specific information related to the exception, including the section or statements of the Policy being overridden, date of override, the reason for override, details about the course or service, including name or equivalent identifier of instructor or main point(s) of contact from Dynamics Edge, name or equivalent identifier of salespeople or sales executives involved in the sale if applicable, name or equivalent identifier of the person from Dynamics Edge issuing the exception, the full name and street address of the course student(s) or person(s) receiving the service(s) (or company address if the student(s) or person(s) was/were employed while taking the course or while engaging the Dynamics Edge product or service), full billing contact first and last name, job title, billing organization name and address if different from the individual student, and name of the individual or student that the exception is being granted to and the job title/organization of that student if applicable. Only a direct email from the President may include less information than the aforementioned, all other emails must contain at minimum all the information just mentioned to be valid, and also meet the CC'ing and other criteria detailed here as well.
  • For instance if it's an IPA access exception, additional specific info includes something like a specific number of days of post-course lab access that is being included with your specific course seat beyond the standard IPA coverage. Absent of such exception, Dynamics Edge cannot legally promise or legally be obligated to honor post-course lab access. Even with a granted exception, the promise is not legally binding and we are not responsible for any SLA or uptime regarding post-course access just as we aren't responsible for it even within the standard range we provide IPA access.
  • If it's a courseware resharing exception, specific info includes the full names and current organization / job role of any and all individuals who didn't attend the course that the courseware may be reshared to (or other resharing terms), as well as the name, course, and course date of the originally enrolled student, and a full copy of the material the exception is being applied to.
  • For recording exception, the name of the original course or service, and the first and last name of the individual(s), job title(s) if applicable, organization(s) if applicable, course number and title and/or brief description of the product or service, course or service date, instructor, and individual that a copy of the recording of the course was authorized to.
    • For custom consulting and implementation, as well as all courses and any other products or services you purchased, and also including all free webinars or free trials you have chosen to attend - whether delivered Live Virtual or delivered in person or any other way, you hereby agree that Dynamics Edge reserves the right to record, monitor, and retain detailed logs of all access and all material including full audio and video feeds, full access timestamps, personally identifiable information and more, at any time and retain such recordings and logs of material indefinitely, for purposes incuding quality assurance, internal training, fraud prevention, evidence to use to assist Microsoft or law enforcement with any legal or internal investigation of any kind at any time in the future, or any other similar basis - and Dynamics Edge is not obligated to release such material at any time for any reason except at our discretion, and except to comply with a valid court order or other legal basis assuming that we still have retained the material prior to being notified of such action.
    • If Dynamics Edge, Inc. did make a recording of a course or consulting session, or capture any logs, you also agree that Dynamcs Edge, Inc. also reserves the right to discard or destroy such recordings and logs at any time for any reason, including but not limited to due to Dynamics Edge, Inc. believing, at sole discretion that the recording(s) and/or logs were not needed anymore for a legitimate interest such as training, quality assurance, fraud prevention, or other purposes including law enforcement related purposes.
    • We also reserve the right to monitor all access and activity to custom platforms or any other platforms of any kind created by or sublicensed to Dynamics Edge, Inc. that you have agreed to start a free trial or purchase and retain information indefinitely for internal purposes or discard at our discretion pursuant to our legitimate interests, and we also reserve the right to do the same for access to any platforms related to delivery of our courseware, and also any and all infrastructure related in any way to Dynamics Edge for which the retaining of such data would be in our legitimate interest, and for any duration for which, at our sole discretion, we believe such data remains in our legitimate interest to retain, and we also reserve the right to discard any and all such data immediately if and when we believe there is no longer a legitimate basis for us to retain such data.

Additional Manual Dynamics Edge Course Seat Policy Exception Overrides Requirements for all Course Enrollments or Engagements starting on January 1, 2020

For all course enrollments or all engagements starting on January 1, 2020, the email addressed to you and CC'ed to the appropriate person or department as per the "Manual Dynamics Edge Course Seat Policy Exception Overrides" requirements, not only must adhere to the requirements in this section, but must also formally request permission first from the CC'ed person to grant the Exception (unless the permission was already granted beforehand). For example, it is not merely enough for an email to be sent and the correct person or department CC'ed and for all the elements to be present - the email must not actually contain any content right away that would be present if the Exception were granted, and also must not grant the exception to you right away- the e-mail containing the required information, must first formally request permission from the CC'ed person or department for the exception to be granted. The CC'ed person or department (if a department, any authorized representative from the department may make the decision on behalf of the department) may reply either directly to you or may privately / internally correspond with the requestor with the decision. In the event it is a department and in the event one person grants you the request and another denies you the request, the request is to be considered denied. Also, note that at any time and for any reason, if the Office of the President denies or rejects a request, you agree the request is denied regardless of whether another department, or even the Office of the President, previously approved the same request. Also, any department or person that initially approved an Exception request may later deny or reject the same Exception request at any time for any reason, and you agree that there is no obligation or promise implied by an approval of an Exception request. The CC'ed person or department also has a right to ignore the request and you agree that if your request is ignored by the CC'ed person for seven (7) calendar days, this means your request was denied. All denied requests are non-debatable and non-appealable. Only internal staff can initiate Exception requests, you agree that you do not reserve the right to initiate any requests for overrides or Exceptions of any kind at any time. Also, please note that requesting a refund due to an Exception request being denied - even if done within the parameters of the 100% Satisfaction Guarantee is considered a type of Specific Misconduct.

If a free retake or re-hold of a session (including a free retake offered for products and services not ordinarily eligible for a retake) is offered and you accept it, and presuming that all other Policies (including Ergonomic related Policies) have been followed correctly if and where applicable, you hereby agree that you cannot ask for a refund after the retake is scheduled, even if you do not attend the rescheduled session

If a free retake or re-hold of a session (including a free retake offered for products and services not ordinarily eligible for a retake) is offered and you accept it, and presuming that all other Policies (including Ergonomic related Policies) have been followed correctly if and where applicable, you hereby agree that you cannot ask for a refund after the retake is scheduled, even if you do not attend the rescheduled session. This topic is also covered again under "Specific Misconduct" as it is subject to that provision as well.

Absolute Core Requirements for all Course Enrollments or Engagements starting on January 1, 2020

For all course enrollments or all engagements starting on January 1, 2020, including all training, consulting, custom training, and custom consulting engagements, as well as all Dynamics Edge products and services: there are a set of explicit statements, promises or offers, that do not have to be adhered to or honored, even if provided in a proposal or quote, or even if directly stated by a Salesperson or Sales Executive (or even the President). You agree that all of these items are also items that would each, individually, be considered items that fall under the "Manual Dynamics Edge Course Seat Policy Exception Overrides" process. Even if stated by the President, the items would have to be explicitly authorized by the President after the initial offer - and again - do not have to be delivered, even if the President initially offered you any of these items. The following statements, promises or offers are non-binding (even if they appear in your Proposal, Quote, Invoice, Course Outline, Statement Of Work or even your Contract) and you agree that Dynamics Edge DOES NOT HAVE TO HONOR these promises, statements or offers:

  • The inclusion of ANY post-class access to lab environments that are provided during the class, is specifically prohibited to be promised or offered.

    • For live training courses, any claim that you have access to Dynamics Edge's lab or practice environments that you were provided during class, at any time outside the live course delivery, is an example of this type of claim that would be specifically prohibited to be promised or offered and therefore does not have to be honored.
  • The inclusion of a Class Recording or any other kind of video recording or reproduction of the instructor's live feed of any kind is specifically prohibited to be promised or offered. Please note that you are also not ordinarily permitted to record the session yourself either.

  • Encouragement or implication of any kind that you "are free to record the session yourself" or "are welcome to record the session yourself" or any other statement or implication that you are authorized to directly violate these Policies and become in possession of confidential information we do not authorize you to have, is specifically prohibited to be promised or offered, and does not have to be honored.

    • You agree that you are never permitted to record "our confidential material" yourself unless you have our explicit permission to do so - and please note that "our confidential material" includes the Instructor Live Feed during live delivery.
    • Other confidential components such as courseware, are unlike the instructor live feed in that courseware usually may be retained by you if provided to you, but even these components are governed by other relevant portions of our Policies - for example, unless there is a specific Exception for your case, Dynamics Edge courseware is generally authorized only for use by the enrolled individual, and cannot be resold, redistributed, or shown to others. Individuals that cannot receive or be shown the courseware includes other people that are in the same organization as the individual that received the courseware that did not actually attend the course or receive the courseware - even managers, supervisors, the billing contact (when the billing contact is a different individual from the student), and any other individuals that are not the authorized enrolled individual.
  • The inclusion of documentation that would have to be researched or written after class is specifically prohibited to be promised or offered.

  • The inclusion of documentation or extensive work that would have to be researched or written at any time before, during, or after the class and especially those elements that are deemed to be "out of scope" is specifically prohibited to be promised or offered.

  • The inclusion of any kind of support of any kind after a class, consulting session, or after the "end of an engagement" is specifically prohibited to be promised or offered, and the "end of an engagement" is at the sole discretion of Dynamics Edge regardless of anything stated to the contrary in a Scope of Work, Quote, Invoice, or even in most cases a Contract, this Policy overrides any such statements or indications.

  • For live training classes (and this also applies to all Dynamics Edge products and services), the inclusion of Post-Class support (or post-engagement support) of any kind, or any other type of offer or promise that would require additional work to be performed for your benefit or convenience after the class (or engagement) has ended, is specifically prohibited to be promised or offered.

    • This includes, but is not limited to, a promise or offer that the Instructor of your course will answer questions or provide you any information of any kind after the class has ended.
    • This also includes, but is not limited to, a promise or offer that the Instructor of your course will provide business or personal contact information of any kind before, during, or after the class has ended.
  • SLA, Uptime Guarantee, Warranty, or Quality Guarantee of any kind is specifically prohibited to be promised or offered for ALL Dynamics Edge products and services.

    • Also, this type of item, as described in our "Manual Dynamics Edge Course Seat Policy Exception Overrides", needs to undergo a stricter set of procedures because you agree under these Policies to an AS-IS basis for all products and services - this AS-IS basis is covered in detail throughout our Policies.
  • Anything mentioned or described in the Specific Misconduct section is ALWAYS specifically prohibited to be promised or offered - for this type of item, there are NO EXCEPTIONS.

  • Unauthorized exam preparation materials or techniques are ALWAYS specifically prohibited to be promised or offered - for this type of item, there are NO EXCEPTIONS.

  • A "guarantee" that you "will pass" a Microsoft Certification Exam is ALWAYS specifically prohibited to be promised or offered - for this type of item, there are NO EXCEPTIONS.

  • For Live training or consulting (or any other engagement of any kind), any questions you ask of any kind or any requests you make of any kind that are considered to be "outside the scope" of the training course or consulting engagement (to be determined at the discretion of the person(s) delivering the training or consulting session and answering your questions, such as the Instructor of your course or consulting engagement) do NOT have to be answered. The Instructor has a right to ignore your question or declare your question out of scope at his or her discretion and refuse to answer it. Out of scope questions must be answered in separate custom session(s) dedicated to these questions, which may be required to be billable separately. The Instructor may choose to answer your question but it would be at his or her sole discretion.

    • Please note that, Requesting a Refund Due to an Instructor's refusal or ignoring of an Out Of Scope question requested or asked by you is considered Specific Misconduct.
    • Please note that, Requesting a Refund Due to an Instructor's inaccuracy in a response of any question requested or asked by you is considered Specific Misconduct.
    • Please note that an Instructor shall not be limited to an Instructor of a Live Virtual or In Person Training Course. For the purposes of these Policies an Instructor shall be loosely defined as anyone answering your questions, including any person answering your questions during a custom consulting session or any other engagement of any kind.
  • Encouragement or implication of any kind that you are guaranteed to have all your questions answered, including any questions determined to be "out of scope" (at sole discretion during live delivery), is specifically prohibited to be promised or offered.

    • Also, this item regarding a guarantee of any kind is considered a request that would be similar to an SLA Uptime Request for the purposes of our "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedure and would therefore need to undergo a stricter set of procedures because you agree under these Policies to an AS-IS basis for all products and services - this AS-IS basis is covered in detail throughout our Policies.
  • Encouragement or implication of any kind that you are guaranteed to have questions answered at "100% accuracy" or any level of accuracy is specifically prohibited to be promised or offered, because you hereby agree that you are ultimately responsible for verifying the accuracy of any and all content of any kind delivered or provided to you by Dynamics Edge.

    • Also, this item regarding accuracy is considered a request that would be similar to an SLA Uptime Request for the purposes of our "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedure and would therefore need to undergo a stricter set of procedures because you agree under these Policies to an AS-IS basis for all products and services - this AS-IS basis is covered in detail throughout our Policies.
  • The offering or promise, at any quality level (or even at all), of any kind of material covered under "Static Materials" and "IPA access" is specifically prohibited to be promised or offered.

  • Anything else mentioned or described in the "Manual Dynamics Edge Course Seat Policy Exception Overrides" or "Specific Misconduct" section is specifically prohibited to be promised or offered.

All items in "Absolute Core Requirements for all Course Enrollments or Engagements starting on January 1, 2020" and "Manual Dynamics Edge Course Seat Policy Exception Overrides" always must go through the "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedures

You hereby agree that all items in the sections of this Agreement on "Absolute Core Requirements for all Course Enrollments or Engagements starting on January 1, 2020" and "Manual Dynamics Edge Course Seat Policy Exception Overrides", always must go through the "Manual Dynamics Edge Course Seat Policy Exception Overrides" procedures - regardless of whether ANYONE at Dynamics Edge advised you or another person otherwise. For example, if an Instructor was advised to perform a procedure against these Policies or to make a promise to you against these Policies, Dynamics Edge does NOT have to honor the promise that was made, even if you have proof that the promise was made - because this section of these Policies, as well as these Policies in entirety, override any such promises or statements whether made before, during, or after any Dynamics Edge training course, consulting engagement session, in an email or phone call, or in any context related in any way to Dynamics Edge or otherwise.

Dynamics Edge has No Obligation to Initiate a Manual Dynamics Edge Course Seat Policy Exception Override For Your Benefit

You hereby agree that Dynamics Edge has No Obligation to Initiate a Manual Dynamics Edge Course Seat Policy Exception Override For Your Benefit. No staff member, or anyone, at Dynamics Edge has any obligation to initiate, or otherwise consider ANY request by you or on your behalf, any Manual Dynamics Edge Course Seat Policy Exception Override, and you agree that you shall consider any initiation or even mere consideration of any Manual Dynamics Edge Course Seat Policy Exception Override as a courtesy to you, and any such initiation shall be at the sole discretion of Dynamics Edge on a case by case basis.

Although you cannot force Dynamics Edge, Inc. to hold a free retake in case the retake related provisions are triggered (i.e. Dynamics Edge, Inc. can issue you a full refund instead of offering you any free retakes), the converse is also true - you cannot force Dynamics Edge, Inc. to issue you a full refund either (i.e. Dynamics Edge, Inc. can issue you a free retake instead of offering you any refund of any kind).

Although you cannot force Dynamics Edge, Inc. to hold a free retake in case the retake related provisions are triggered (i.e. Dynamics Edge, Inc. can issue you a full refund instead of offering you any free retakes), the converse is also true - you cannot force Dynamics Edge, Inc. to issue you a full refund either (i.e. Dynamics Edge, Inc. can issue you a free retake instead of offering you any refund of any kind). In other words, if Dynamics Edge, Inc. chooses to schedule a free retake instead of offer you a full refund, you hereby agree that you have no right to any kind of refund (partial or full or otherwise) and you must accept the free retake, even if you are not available during the free retake's scheduled date and time chosen by Dynamics Edge, Inc. If you are not available during the free retake's scheduled date and time chosen by Dynamics Edge, Inc. and even if you do not attend the free retake's scheduled date and time regardless of whether it was because you could not attend due to a scheduling conflict or because you did not want to or for any other reason, you hereby agree that you are not entitled to a partial refund, full refund, or any further rescheduling of any free retake at any kind of date or time.

Ergonomic Procedure Provision for all Dynamics Edge Products and Services

You hereby agree that at the sole discretion of Instructor or session host, any or all elements of this "Ergonomic Procedure" provision may be invoked at any time at the best judgment of the Instructor, session host, any of the attendees, and even yourself.
For live training courses or any other "fixed price" (i.e. non-hourly) engagements, you are NEVER eligible for a partial or full refund at any time for any reason related to delivery time of the engagement being reduced (even significantly) due to the Ergonomic Procedure Provision being followed.
You also hereby agree that requesting a refund or mounting any kind of complaint for reasons related to an Instructor or anyone else invoking the "Ergonomic Procedure" is considered "Specific Misconduct" and may also be considered as coercion or intimidation as per these Policies.

Here are the elements of the "Ergonomic Procedure":

  • At any time, for any reason, and at the Instructor's and Dynamics Edge's sole discretion, a break of up to 30 continuous consecutive minutes may be mandated and called for at any time for every 30 continuous consecutive minutes of any course or engagement delivery (or for other engagements that do not contain a live delivery component, any relevant work performed).

    • You hereby agree that the reduced amount of actual delivered time does NOT entitle you to ANY partial refund. full refund, retake or ANY type of compensation.
    • You also hereby agree that the reduced amount of actual delivered time in relation to this procedure is NOT a valid reason to claim the "100% Satisfaction Guarantee" (presuming the offering is even eligible in the first place).
    • For engagements containing billable time that is hourly, any break time shall generally not be counted as billable but this depends on the terms of any pertinent separate agreements for your hourly engagement.
    • However, for fixed price offerings like almost all of our training courses and even many of our consulting engagements, projects, or custom engagements, break time is NOT deducted and your purchase includes ALL break time.
  • Whenever a break of up to 30 continuous consecutive minutes is being requested by the Instructor, session host, an attendee, or even yourself, and at least 30 continuous consecutive minutes of live delivery have elapsed, the request MUST be honored, and all attendees MUST take the break at the same time (whether they want to or not). If the request is not honored, this is a violation of these Policies, and there are some specific ways to demonstrate and document this type of Violation and there are some remedies for this violation as per these Policies.

    • If at least 30 continuous consecutive minutes of live delivery have NOT elapsed, then the request does NOT have to be honored, however the request must be honored if the request is invoked again after at least 30 continuous consecutive minutes of live delivery have elapsed.
  • At any time, for any reason, and at the Instructor's and Dynamics Edge's sole discretion, a single "1 hour lunch break" or "1 hour break" or "1 hour recess" may be called for any reason and at any time "per course delivery day" and regardless of how many other 30 minute breaks were called for and taken. ONLY the INSTRUCTOR or SESSION HOST may call for this type of break. However, the lunch break generally must be preceded by and succeeded by at least 30 minutes of continuous live delivery - in other words, an un-accrued and un-taken 30 minute break or any portion thereof cannot usually be consecutively appended or prepended to a lunch break unless everyone in the room agrees that this is OK to be done on a specific case-by-case basis. Also, there can be usually only one lunch break per course delivery day unless everyone agrees otherwise. For courses that span multiple days, a single 1 hour lunch break is permitted to be held once on each course delivery day.

    • You hereby agree that the reduced amount of actual delivered time does NOT entitle you to ANY partial refund. full refund, retake or ANY type of compensation.
    • You also hereby agree that the reduced amount of actual delivered time in relation to this procedure is NOT a valid reason to claim the "100% Satisfaction Guarantee" (presuming the offering is even eligible in the first place).
    • For billable time that is hourly, any break time shall not ordinarily be counted as billable, however this depends on the terms of any pertinent separate agreements.
    • However, for fixed price offerings like almost all of our training courses, break time is NOT deducted and your purchase includes ALL of the break time, including if all break time is fully allocated. You hereby agree that any unallocated break time that remains unallocated is to be considered a favor or courtesy being rendered to you - you hereby agree that advertised course dates and times include up to all of the break time as per these provisions, and do not imply in any way that you are purchasing a certain amount of time or a certain number of days you are paying for, or that the class must absolutely be held at the dates and times specified in contravention of these Policies - so in the event there is unallocated break time that has not been taken and that remains unallocated all the way until the very end of the course or engagement, you hereby agree in this case, that you may have received a big favor at our courtesy and a huge bonus, because you hereby agree that any and up to the full break time may be ordinarily allocated if so wished by the Instructor, meeting attendees, and even yourself. Any break time that is instead taken to deliver you extra live delivery time is to be considered by you as a bonus and a privilege that did not have to be provided to you.
  • Partial break time is not forfeited. For example, if a 15 minute break rather than a 30 minute break is taken, there would be 15 minutes of un-called and un-taken (unallocated) break time that may be called for at any other time or allocated at the Instructor or session host's sole discretion.

  • You also hereby agree that all engagements include a "padding period" (also known as "padding time") per engagement day for allowing for smooth transitions when returning from breaks - this amount of time is set at up to 30 minutes in a single course delivery day or engagement day.

    • If after a break has been called, an Instructor or session host is more than a total of 30 minutes late (taking the total of padding time for all breaks together in a single course day), you have the right to leave the session immediately upon the maximum padding time being breached, reporting the incidence to Dynamics Edge within 1 hour, and receiving a free retake but only for the remainder of the course time only and under these same conditions. You must leave the session when the breach has been first noticed by you, not return to the session, and report the incidence immediately within an hour, otherwise you hereby agree that you have waived your right to report this incident. Please note that if the report is proven to be false, intentionally or unintentionally, you forfeit your right to retake the course or even be allowed back into the ongoing course delivery again, and also you hereby agree that you shall not be entitled to a partial refund, full refund or free retake. Please also note that if you are determined to be entitled to a free retake or reschedule due to an Instructor or session host breaching the maximum amount of padding time for a single course or engagement delivery day, the course or engagement may or may not be with the same Instructor or session host, at Dynamics Edge's sole discretion, and the course date is to be rescheduled by Dynamics Edge within seven (7) calendar days of validating your report and the date is to take place within one (1) calendar year from the occurence of the padding time violation by the Instructor or session host. If you are unavailable during the rescheduled date and time chosen by Dynamics Edge or otherwise have grievances with the rescheduled date and time, you hereby agree that you are not entitled to a partial refund, full refund or free retake if you do not attend the course or engagement on the applicable rescheduled date and time.
    • Note that Dynamics Edge reserves the right to issue you a full refund instead of a free retake - you CANNOT force Dynamics Edge to offer you a free retake and if a full refund is offered to you instead of a free retake, you will NOT be eligible for any free retakes, and you MUST accept the full refund if offered to you.
  • If any Instructor or session host is late to the start date and time of any course or enagagement delivery day, any such time is counted against the "padding period" and "padding time" described earlier in these Policies.

  • If any attendee or student is more than 30 minutes late to the start time of the first day (or any delivery day) of the course or engagement, including yourself if you are an enrolled individual student, you hereby agree that the attendee or student, including yourself if applicable, may be blocked from attending the course in entirety and also hereby agree not to be entitled to a partial refund, full refund, or free retake.

  • If any student or attendee (i..e including you as the individual enrolled student) is late returning from any break, and if the Instructor or session host was present and on time returning from the break (determined at Dynamics Edge, Inc's sole discretion), you hereby agree that all time starting from when the break was supposed to end until the student or attendee returns from break counts as if it were part of the course (even if no course delivery took place during that period of time, it shall be treated as if there was course delivery that took place during that period of time) and you hereby agree that any such time is forfeited and does not have to be made up later by the Instructor or session host. Also, if one or more other attendees have returned and the course is resumed while other attendees such as yourself are late, the Instructor or session host is not obligated to wait for you or other attendees and is not obligated to repeat or review any material covered while any attendees were late. Even if the Instructor did actually end up waiting, that time is still counted as part of the course delivery anyway.

  • At any time, for any reason, and at the Instructor's and Dynamics Edge's sole discretion, if break time is not called for, break time may be re-used or allocated later at Instructor's or session host's sole discretion, or even appended to the end of the course, and unallocated break time rolls over throughout the entire timespan of the course, including multi-day courses. For example, in a 1-day course scheduled from 10AM EST to 5PM EST, if no break time was called for at all throughout the course, then the Instructor or session host has the absolute right to append all un-called and un-taken break time to the end of the course, and therefore in this specific example could end or dismiss the course as early as 1:00 PM EST presuming that no break time was taken.

    • In courses that span multiple days, un-called and un-taken break time accrues across ALL course days and may be appended in such fashion that an entire day does not have to be delivered in some cases. For example, suppose no break time is taken in a 3 day course scheduled from 10AM EST to 5PM EST in each day (actually doing this is very highly discouraged, but these Policies do not absolutely forbid this scenario). In this event, 8 hours of break time would be unaccrued and untaken, because in a standard 7 hour day, up to 3 hours worth of 30 minute breaks and up to a single break of up to 1 hour is entitled to the Instructor and all attendees, for a total of up to 4 hours of total break time in this specific example per course day - if this were to be unaccrued across 2 course days, there would be 8 hours of unaccrued time and that would mean the Instructor or session host has the right under this provision (if chosen to be exercised) to dismiss the course at the end of the 2nd day.
    • Please note that for the purposes of these entire Policies, the course or engagement would have been considered to be "ended" when the Instructor or session host, at sole discretion, ended the course or engagement, not when the course or engagement was advertised or claimed anywhere to be "scheduled to end."
  • If content of a course is finished early for any reason ("finished" is to be determined at the sole discretion of the Instructor or session host), the Instructor or session host DOES NOT HAVE TO COVER ANY MORE MATERIAL regardless of how much time is still remaining in the course. You hereby agree that you have NO RIGHT to request a partial refund, full refund, or retake because a course was finished earlier than the scheduled time and the Instructor then ended the course session for this reason.

    • Please note that for the purposes of these entire Policies, the course or engagement would have been considered to be "ended" when the Instructor or session host, at sole discretion, ended the course or engagement, not when the course or engagement was advertised or claimed anywhere to be "scheduled to end."
  • If content of a course or engagement is NOT finished for any reason ("finished" is to be determined at the sole discretion of the Instructor or session host), then you are to perform research on any remaining topics yourself. You are not entitled to a partial refund, full refund or free retake due to content of a course or engagement not being finished - even if it could be argued that "if only less 'breaks' " were taken (i.e. if these Policies were violated for your benefit) that "perhaps" the course "may" have been "finished" in that scenario - or any other argument along these lines.

    • For billable hour engagements, this depends on your separate agreement but in general, you hereby agree that hourly engagements are NOT a guarantee of finished work, the work may or may not be finished in the billable time allocated but you cannot request a refund because an hourly engagement did not complete the project, and in fact, hourly engagements are usually considered custom consulting and are generally excluded from our 100% Satisfaction Guarantee and are in fact specifically excluded as such in these Policies.
  • If a student, or you, requests the Ergonomic Procedure to be followed and then the Instructor or meeting host refuses to follow the procedure at your request, then YOU ARE ENTITLED TO LEAVE THE CLASS IMMEDIATELY AND RECEIVE A FREE RETAKE OR RESCHEDULE OF THE COURSE OR SESSION.

    • Please note that you hereby agree that Ergonomic Procedure Provision violations can only be proven by performing a specific sequence of steps:
      1) You MUST LEAVE THE SESSION IMMEDIATELY upon violation and MUST NOT RETURN TO THE SESSION.
      2) You MUST REPORT THE VIOLATION TO DYNAMICS EDGE USING OUR CONTACT FORM AT MINIMUM AND/OR CONTACTING US BY PHONE OR EMAIL, OR PREFERABLY ALL THESE WAYS, WITHIN 1 HOUR OF OCCURENCE and specifically citing an "Ergonomic Procedure Provision" violation.
      3) If you do not do all of the above, it MUST be presumed a violation did not occur, or that you waived your right to report the violation and were OK with it.
  • You must perform all of the steps above to document this type of violation. You cannot do something else such as record the session to document a violation. If you do record the session anyway, you must discard any recording immediately at our request.

    • If you have a recording but you did not do the steps above, it is still presumed a violation did not occur and you still must discard such recording upon our request.
    • Please note that Ergonomic Procedure does not HAVE to be followed, but upon the request of an attendee, session host or Instructor, the procedure MUST be followed if invoked.
    • Unlike the "100% Satisfaction Guarantee" and "Audit/Retake" policies, which are quite narrow, the "Ergonomic Procedure Provision" applies to ALL Dynamics Edge products and services.
    • You still cannot receive a refund for Ergonomic Procedure Provision violations except at our courtesy.
      • However, you MUST receive a full refund if Dynamics Edge refuses to reschedule the course or engagement due to Ergonomic Procedure Provision violation when the Ergonomic Procedure Provision violation was properly documented by you with proper procedures being followed.
      • Note that Dynamics Edge reserves the right to issue you a full refund instead of a free retake - you CANNOT force Dynamics Edge to offer you a free retake and if a full refund is offered to you instead of a free retake, you will NOT be eligible for any free retakes, and you MUST accept the full refund if offered to you.
      • Dynamics Edge may decide ANY Date, within one (1) calendar year of the date the violation occurred, to reschedule your course. Dynamics Edge must, however, reschedule the course within seven (7) calendar days of a proper violation being reported. Please note that you hereby agree that if you are not available or cannot attend class on the rescheduled date, do not like the date, or otherwise have grievances about the rescheduled date, you are not entitled to any partial refund, full refund or free retake in that event. You can only request a refund if Dynamics Edge refused to reschedule, or did not reschedule within seven (7) calendar days of a proper violation being reported for a date of Dynamics Edge's choosing that is within one (1) calendar year of the date the violation occurred.
    • The course or engagement MUST be rescheduled if requested by the student, or if not rescheduled within seven (7) calendar days of a proper violation being reported, then it must be fully refunded, if the reason is due to Ergonomic Procedure Provision violation, even if it would ordinarily not be covered by the Audit/Retake policy, when the Ergonomic Procedure Provision violation was properly documented by you with proper procedures being followed.
  • Any rescheduled sessions due to Ergonomic Procedure Provision violations are also subject to the Ergonomic Procedure Provisions and may be reported yet again - there is no limit to the number of retakes that may be triggered by this Provision.

    • Note that Dynamics Edge reserves the right to issue you a full refund at any time instead of a free retake - you CANNOT force Dynamics Edge to offer you a free retake and if a full refund is offered to you instead of a free retake, you will NOT be eligible for any free retakes, and you MUST accept the full refund if offered to you. Example: If you were offered a free retake and you attended the free retake, and a violation occurred again during the free retake, and then suppose you are offered a full refund instead of yet another free retake - in this case, you MUST accept the full refund, regardless of any free retakes offered up until that point. Also note that for any Policy Violation, even if free retake was scheduled it may be cancelled at any time and you may be offered a full refund at any time and you must accept the full refund if offered, in which case you would no longer be eligible for any free retakes.
  • Whether intentional or unintentional, if your report claims a violation occurred and is found to be unsubstantiated by the facts, then you hereby agree that you lose your right to attend the entirety of the remainder of the course or session delivery (including but not limited to any portions you missed because you left the session or sessions) and you also hereby agree that you are not entitled to a partial refund, full refund, or free retake.

  • You hereby agree that in all cases, if your report is received 1 hour after the Instructor or session host has ended the course or engagement, it is not a valid report. You also hereby agree that if applicable, you lose your right to attend the entirety of the remainder of the course or session delivery (including but not limited to any portions you missed because you left the session or sessions) and where applicable, you also hereby agree that you are not entitled to a partial refund, full refund, or free retake.

  • You also hereby agree that if your report is received more than 1 hour after you claim that the Instructor or session host first performed the violation, (i.e. more than 1 hour after you left the session and did not return), it is not a valid report. You also hereby agree that if applicable, you lose your right to attend the entirety of the remainder of the course or session delivery (including but not limited to any portions you missed because you left the session or sessions) and where applicable, you also hereby agree that you are not entitled to a partial refund, full refund, or free retake.

  • You also hereby agree that if you leave the session, and then later return to the session, you can not report any incidents that occurred prior to you returning to the session - so to be clear, any alleged violations (even if the violations actually occurred) can NOT be reported if any such violations occurred prior to when you returned to the session after leaving the session, and any reports containing such violations shall be dismissed as not valid. You also hereby agree that if applicable, you lose your right to attend the entirety of the remainder of the course or session delivery (including but not limited to any portions you missed because you left the session or sessions) and where applicable, you also hereby agree that you are not entitled to a partial refund, full refund, or free retake.

In the time of modern technology, although the Instructor or session host is not obligated to follow the above procedures, the Instructor or session host is strongly encouraged to follow the above procedure.
It is recommended to abide by the above procedure fully.
We will also note that any consequences, injuries, or any damages of any kind that you incur in following or not following the above procedure is not the responsibility of Dynamics Edge.
The procedure intentionally allows for it not to have to be followed as long as everyone involved "feels comfortable" not following it.

Violation report attempts, or attempts to claim the 100% Satisfaction Guarantee, should be done carefully, (single report caveat)

Violation report attempts, or attempts to claim the 100% Satisfaction Guarantee (and by the way, you hereby agree that only one or the other may be exercised, not both), should be done carefully, as Violation reports automatically make you ineligible for the "100% Satisfaction Guarantee" (and "100% Satisfaction Guarantee" attempted claims, as well as any other reports also make you ineligible to attend the remainder of the course or engagement and ineligible to file subsequent claims or reports as well for the same course or engagement) and ay such attempts also automatically forfeits your right to attend the remainder of the course or engagement session or sessions. Any violation report attempts in particular should be done carefully, as they automatically make you ineligible for the "100% Satisfaction Guarantee" as well and they also automatically forfeit your right to attend the remainder of the course or engagement session or sessions. You hereby agree that any Violation report attempts of any kind, make you automatically ineligible for the "100% Satisfaction Guarantee" (presuming the course or engagement was even eligible in the first place) - you should use great caution and be absolutely sure you are correct in the facts (which are at Dynamics Edge, Inc.'s sole determination to validate) - if you turn out to be incorrect in your reporting attempt (intentionally or unintentionally), you forfeit your right to the "100% Satisfaction Guarantee" immediately (if such guarantee even applied to the course or engagement in the first place) - this item also applies to attempts in and of themselves to claim the "100% Satisfaction Guarantee" as well - if any such attempt is found by Dynamics Edge, Inc. to not be corroborated by the facts or these Policies, Dynamics Edge, Inc. reserves the right not to allow you back into the remaining course or engagement session or sessions (if applicable), and you are also not entitled to a partial refund, full refund, or free retake. You also hereby agree that only ONE report or claim of ANY kind is allowed per individual student per course or engagement delivery - no more than ONE report will be accepted, no exceptions. Even if you are found to be correct in your report, Dynamics Edge, Inc. still reserves the right not to allow you back into the remaining course or engagement session or sessions, and you hereby agree that only the remediation action or actions as per these Policies in response to your report or claim shall constitute what you would be entitled to in these circumstances. In any case you must accept a full refund of the purchase price no matter what (especially if offered by Dynamics Edge, Inc.) and you are not entitled to any other remediation of any kind if you are offered a full refund.

Making a claim for the 100% Satisfaction Guarantee on a course or engagement that isn't eligible for the 100% Satisfaction Guarantee counts as attempting to invoke the 100% Satisfaction Guarantee anyway

Making a claim for the 100% Satisfaction Guarantee on a course or engagement that isn't eligible for the 100% Satisfaction Guarantee counts as attempting to invoke the 100% Satisfaction Guarantee, and it still counts even if you were aware or should have been aware the product or service was not eligible (and regardless of whether you were aware of this or not). In some cases, especially for multi-day courses, 100% Satisfaction Guarantee claims require that you do not attend subsequent days of the course and submit your claim in a specific timeframe as described in more detail throughout our Policies. By making any attempt at a "100% Satisfaction Guarantee" claim, you hereby agree that Dynamics Edge, Inc. reserves the right not to allow you back into the remaining course or engagement session or sessions (if applicable), even if you were already aware that the course or engagement did not have a "100% Satisfaction Guarantee" (or regardless of the motivating factors behind your "100% Satisfaction Guarantee" claim attempt), and you are also not entitled to a partial refund, full refund, or free retake.

NO Warranties - AS IS basis on all Dynamics Edge products and services.

For ALL products and services including training, consulting, implementation, or ANY and ALL Dynamics Edge provided products and services, you hereby agree that Dynamics Edge is NOT responsible for ANY direct, indirect, special, incidental, consequential, or ANY damages of any kind, including but not limited to direct damages - even those caused during implementation and regardless of fault. You also agree that we cannot provide a warranty of merchantability, warranty of fitness for a particular purpose, warranty of workmanship, warranty of habitability or any other derived current or future argument of "habitability" as it applies or may be argued to apply to a virtual environment, virtual services provided, access to platforms provided or any other kind of Dynamics Edge intellectual property or any other kind of property, warranty of title, or any other implied, express or any warranties, and all products and services are delivered on an AS-IS basis only. We will of course do our best for you, and we will make best efforts to make sure that your stuff not only doesn't break when serviced by us, but is improved significantly by us and especially if another vendor already messed up your implementation. However, for the purposes of this Agreement you hereby agree to an AS-IS basis only. We also will do our best to give you the highest quality knowledge we can, however for training you also hereby agree to an AS-IS basis only.

  • For training services or courses, you are solely responsible for trying any procedures we instructed you on or provided you, within demo or non-production environments only first, and we recommend you also try such procedures more than once and carefully retest the procedures repeatedly under slightly different conditions in your demo or sandbox environments to ensure full understanding of the instructions. You are also responsible for verifying the complete accuracy of the training we gave you yourself, and you are responsible for making sure our instructions do not contain anything that might cause damage to your specific production environments or other potentially valuable intellectual property, and we advise you make full recoverable backups of all potentially valuable intellectual property where possible before following anyone's instructions, including our instructions, and even official Microsoft instructions. Even in the event that you were very careful, and even if you can argue that knowledge we gave you in a training session caused your production environment to break or caused other loss, you hereby agree that Dynamics Edge, Inc. is not responsible for any losses of any kind, even if you can attribute direct measurable losses to our training course somehow. Usually there are many factors that can cause a loss in business and knowledge from a training session is highly unlikely to be arguable as a logical direct causation for a monetary loss - but you hereby agree that even if you can argue a direct loss, and even if it was because of any reason attributable to our training services or courses, you hereby agree we are not responsible anyway, and in any way, for your monetary or other losses and that all our training services are provided on an AS-IS basis only, and you are solely responsible for any and all losses incurred.
  • For implementation, consulting and all other services you hereby agree that properly setting up development environments, sandbox environments, and backups of production environments prior to Dynamics Edge accessing ANY of your environments is your responsibility - if you ask us to touch your production stuff (or any other stuff of yours) and it breaks, for any reason and regardless of fault, you agree it's your responsibility, in any and all cases, and we are not responsible for any damages of any kind, even if there are attributable "losses" and even if you can prove direct causation by Dynamics Edge, Inc. - you hereby agree that all products and services are provided on an AS-IS basis.
  • In any case, notwithstanding the foregoing, if you purchased and paid for at least one Dynamics Edge product or service, you hereby agree that the maximum liability of Dynamics Edge to you or your organization, is limited to the lesser of a) the actual full purchase price of the most recent course, product or service that you or your organization purchased from us and actually PAID for in full (for individual projects or courses you or your organization purchased from us that means the most recent project or course only that you already paid for in full) or b) $100 USD
    • For any cases where you were never billed or invoiced for any amount, or in cases you never paid for a bill or invoice we sent you (i.e. that also includes cases where you did attempt to pay at least once but we did not ever receive any payment from you - this is also considered as if you "never paid" as well), or in cases where the only products or services you engaged from us on were free webinars or free trials and nothing else, we would have no monetary or any other kind of liability to you of any kind in these cases.
    • For any cases where any amount of billable time for the "current project" or "most recent project" was incurred but was never invoiced and never paid for, or, was invoiced but never paid for, you hereby agree that we would have no monetary or any other kind of liability to you of any kind in these cases.
    • You hereby agree that $100 is the upper limit of the total, maximum liability Dynamics Edge would have to you, and that is only in the case of a special situation in which our other provisions in this Policy completely disclaiming any liability were overridden by another matter of law that required that at least some maximum liability amount be provided just in case even if you agreed to an AS-IS basis. So in the case any such matter of law, if applicable, is triggered, you hereby agree that $100 is the absolute maximum liability we would have to you notwithstanding the other provisions in these Policies, and this maximum liabaility amount also shall only apply under the specific caveats of these Policies as well regarding this maximum liability amount. Also, if your project, course or service was being delivered by Dynamics Edge in the context of or as part of your employment at, ownership of, or association with an organization, our maximum liability, if issued, would be issued directly to the organization that is the subject of the project, course or service, and only issued once to that organization - furtheremore, if the liability amount was already issued within a time period of less than one calendar year from the previous issuance, then you hereby agree that the liability amount cannot be issued again, even if your claim is for a separate incident. You hereby agree that the maximum liability amount cannot be issued towards multiple individuals in an organization, or multiple sibling organizations in the case of Dyamics Edge servicing multiple sibling organizations or divisions of an organization that actually belong to a single organization. If the organization that is subject to the project, course or service is actually a subsidiary of a parent organization, only that subsidiary organization that was actually the subject of the project, course or service is eligible to be issued the maximum liability amount, and neither the parent organization nor sibling organizations nor any other organization can be issued the maximum liability amount, only the actual organization subject to the service, project or course. If Dynamics Edge was servicing more than one organization, and any of the organizations are related to each other in any way including in a parental, ancestral, sibling or descendant manner , or any other hierarchical manner, or any other kind of similar relationship, then you hereby agree that Dynamics Edge shall choose, at sole discretion, only one such organization to issue the maximum liability amount to, even if there are multiple indicents you are claiming that occurred, and even if the incidents occurred towards multiple organizations, and even if the incidences were separate and distinct in nature. If your project, course or service was being delivered by Dynamics Edge to you, personally only, then our maximum liability, if issued, would be issued only towards you personally. Please note that if your course, service or product is being billed to an organization, it is the billable organization that is actually the "subject organization" - in this case you hereby agree that the project, course or service is actually being delivered to the "subject organization" and not to you personally. You hereby agree that in no event can our maximum liability be incurred towards you personally, and towards your organization as a whole, simultaneously, and you also hereby agree that under no circumstances can multiple related individuals or multiple related entities claim the maximum liability amount multiple times - that includes multiple incidents covered by the same project and includes multiple incidents spread across multiple projects within one calendar year of each other. Each liability issuance (whether it is the full maximum liability amount, or a lower amount) can only be triggered once per organizational conglomerate per year, including multiple separate incidents occurring within the same year of each other, including incidents spread across the same project or multiple projects, including incidents involving multiple organizations, including multiple incidents spread across multiple projects across multiple different organizations that fit the relationship criteria described herein within the same year. If a claim up to the absolute maximum claim amount is ever issued out to you or to the organization you were associated with for any reason, you hereby agree that the claim can never be issued to you or to the organization you were associated with, or, to any other organization ("related organization") that with respect to the organization that actually received a full or partial issuance of the liability amount (the "subject organization"), has a parental, sibling, ancestral, descendant, hierarchical, or any similar relationship of any kind with the subject organization. You also hereby agree that any "related organization" also includes any organization that may acquire, is in the process of acquiring, or later acquires any such relationship status with respect to the "subject organization" (such as but not limited to through a merger or company acquisition) until at least one calendar year has passed since the issuance of the last claim, regardless of whether or not the "related organization(s)" were made aware of this Agreement or not and regardless to whether or not they were parties to this Agreement.

"Ideas" Provisions

"Ideas" General Provision

You hereby agree to grant Dynamics Edge a perpetual, non-exclusive, worldwide, royalty-free license to copy, use distribute, and make derivative works of, and otherwise incorporate any of your "ideas," "feedback" or any other information ("submitted information") into the creation and/or revision of any Dynamics Edge product (e.g. training), service (e.g. consulting), publication (e.g. marketing), release (e.g. custom software) or any other kind of intellectual property, at Dynamics Edge's sole discretion. Definition of "Submission": "Submission" shall be defined as any manner in which you sent the information (e.g. verbally over the phone, verbally or in writing directly to an instructor during a live training course, in writing over email or web chat, etc,) by which Dynamics Edge was able to receive the information, and the "moment of submission" shall be defined as the date and time of your "Submission" as solely determined by Dynamics Edge, Inc. You also hereby agree that if Dynamics Edge chooses to pursue exclusive protection (as per applicable law) for one or more qualifying element(s) of any type of intellectual property derived in full or in part from "submitted information" , Dynamics Edge has the right to do so as if Dynamics Edge independently developed all elements, and you agree that Dynamics Edge does not have to give credit to you or compensate you in any way, shape or form. You also hereby agree to waive any and all claims to any "royalty rights", "copyrights", "patent rights", "authorship rights", "moral rights", "trade secret rights" or any other kind of rights related to any "submitted information."

You agree that any "ideas" or "feedback" or any other information that you or your organization submits to Dynamics Edge in any way, to the maximum extent permitted by law, automatically becomes the intellectual property of Dynamics Edge

By participating in any way, in any Dynamics Edge course, consulting session, webinar, phone call, email conversation, chat conversation - or communicating with and/or submitting any information to Dynamics Edge over phone, email, mail, web chat, submitting information on our website's Contact Form (or any other online or offline forms), or any other medium that exists now or in the future, you hereby agree that all such information shall be governed by the "Ideas" General Provision.

This provision shall be enforced to the maximum extent permitted by law. If the information you have submitted to us was supposed to be confidential, you hereby agree that by sending the information to us, even if inadvertent, you agree that to the maximum extent permitted by law, that any and all such information shall become the intellectual property of Dynamics Edge and be governed by the "Ideas" General Provision effective at the moment of "Submission".

Dynamics Edge may already have discussed the ideas you have suggested, and/or even already started independently developing prototypes, prior to the date and time of your suggestion(s).

Notwithstanding any other provision, you hereby agree that any "ideas" or any other information for potential software services, products or other systems suggested that are already identical to or substantially similar to those ideas or information already discussed internally in any manner, or even already in the progress of being independently developed by Dynamics Edge prior to your suggestion shall remain the property of Dynamics Edge, Inc. and be governed by the "Ideas" General Provision - that includes any ideas that are submitted by you, or ideas that were submitted to you. Note that even if Dynamics Edge has not discussed or developed your idea independently prior to your submission of the idea, you hereby agree that all such information is still governed by the "Ideas" General Provision.

Certain "ideas," including software or service ideas, are not the exclusive right of only a specific vendor on their own

You hereby agree that "ideas," "suggestions" or any other information are generally, for the purposes of the law, considered free reign for any organization to use for any purpose. Laws that govern the exclusive ownership of specific elements such as software implementation "ideas", suggestions of "services" to offer etc. are governed by specific laws that do not ordinarily apply to most of such "suggestions" or "ideas" and therefore, Dynamics Edge is generally free to use such information for any purpose.

Even if any "submitted information" could have been eligible for exclusive rights to you or to one or more other parties had you not submitted such information, you hereby agree that such submitted information becomes the property of Dynamics Edge to be used for any purpose.

Notwithstanding the foregoing, if you do submit any information that had you not submitted it to Dynamics Edge, would have qualified for potential future exclusive rights such as patent rights to you, you hereby agree that you will potentially lose such exclusive protection under the "Ideas" General Provision if Dynamics Edge chooses to implement your idea that qualifies for exclusive protection, and you also agree that Dynamics Edge also may pursue such exclusive protection (at Dynamics Edge's sole discretion) as if Dynamics Edge had independently developed the idea, with no obligation to compensate you in any way, shape or form.

Even if any "submitted information" are considered trade secrets that are authorized only for the use of you and/or one or more other parties, all such "submitted information" loses trade secret status and becomes the property of Dynamics Edge to be used for any purpose.

Also, notwithstanding the foregoing, if you submit information to Dynamics Edge that was supposed to be protected by certain regulations such as trade secret laws, you hereby agree that by disclosing such information to Dynamics Edge, even inadvertently, that this action shall be considered as not doing enough due diligence to maintain the trade secret status of the information you submitted, and the information shall be governed by the "Ideas" General Provision effective the moment of "Submission". Unless specifically prohibited by a relevant law or regulation, Dynamics Edge may use any and all such information for any purpose, including but not limited to using the information internally to develop a product or service, sharing the information with others, or otherwise incorporating the information into Dynamics Edge products and services, or even publishing the information to select online forums or even to the Internet at large and/or public domain if Dynamics Edge so chooses.

In order to ensure your trade secret maintains its trade secret status under applicable law, you hereby agree that you must not submit the trade secret to Dynamics Edge.

Information under a Non Disclosure Agreement (NDA) is not considered to be covered under the NDA if the information was submitted through non-NDA-covered channels or mediums

Even if the information you are submitting is pursuant to a current Non Disclosure Agreement that Dynamics Edge has agreed to, if the information has been received through means not subject to NDA such as the Contact Form on our website, web chat, or other channels or other mediums not designed for the exchange of Confidential Information at the sole determination of Dynamics Edge, Inc. (and/or if the information is not labeled as Confidential Information when sent and otherwise cannot be reasonably inferred to be Confidential Information), you agree that all such "submitted information" (even if labeled as Confidential) that is submitted through non-NDA-covered channels shall not be legally considered Confidential and shall be governed by the "Ideas" General Provision.

If Dynamics Edge has not signed an NDA with you, then any and all information shall be governed by the "Ideas" General Provision including but not limited to anything you have marked as Confidential and regardless of the medium that you submitted the information through.

Submitting information to Dynamics Edge marked as "Confidential" DOES NOT PROTECT the information and DOES NOT EXEMPT the information from these Policies.

You hereby agree that submitting the words "Confidential" or otherwise attempting to classify the submitted information as Confidential DOES NOT MEAN that the information is actually "Confidential" and you hereby agree that any and all information shall be governed by the "Ideas" General Provision including but not limited to anything you have marked as Confidential or attempted to classify as Confidential.

For example, suppose you submit an idea in our website's Contact Form and mark it Condfidential. You hereby agree that all submitted information is in fact not confidential in this case (in spite of you marking it as such) and any and all information shall be governed by the "Ideas" General Provision.

Here's another example. Suppose you suggest a product or service idea in a live class to your Instructor. This information shall be governed by the "Ideas" General Provision and may be used by Dynamics Edge for any purpose. Suppose you then also say that the information is Confidential to the Instructor. You hereby agree that the fact that you have stated to the Instructor that the information is Confidential does not have any actual legal effect on the status of the "submitted information" and in fact, the information remains governed by the "Ideas" General Provision and may still be used by Dynamics Edge for any purpose.

Specific Misconduct Provisions

Exam Request Misconduct

Anything that can be construed as attempts to obtain unauthorized or confidential material at any time related to a Microsoft Certification Exam (or any other confidential material) deems you ineligible for the 100% Satisfaction Guarantee and your actions may be reported to Microsoft and possibly to law enforcement for potential further processing. This includes but is not limited to: attempts to ask for real exam questions and answers, claims that you will attempt to request a refund (or actual attempts as such) because you are not being guaranteed an exam pass, etc.

Attempt to Request Refund because of Exam Related Reason

If you believed a course did not prepare you for a certification exam, even if the course claimed to prepare you for one, that does not rise to the level of "misconduct" - however, you can only receive a refund on the course for this reason, if it is otherwise eligible for our 100% Satisfaction Guarantee. Please be aware that a refund request might rise to the level of misconduct, however, if the reason given indicates or implies in any way that you are requsting a refund because someone at Dynamics Edge, such as the instructor, refused to disseminate or refused to attempt to disseminate exam-related confidential material to you or otherwise refused to violate Company Policies, Microsoft Policies, and/or the law for your advantage or benefit.

No "Join-Trespassing" - all training courses may only be attended by students that have been properly enrolled for the course and you CANNOT attempt to bring other non-enrolled individuals into the class for any reason, and there are NO EXCEPTIONS.

You hereby agree that all Live Virtual and in-person training courses may only be attended by students that have been properly enrolled for the course. Any statements by anyone at Dynamics Edge claiming that you can do this, should be reported to Dynamics Edge immediately through our contact form - such statements cannot be adhered to by Dynamics Edge and this Provision overrides any and all such statements. You also agree that all Live Virtual training environments such as and including "virtual rooms" shall be treated to the maximum extent permitted by law as if they were physical, in-person classrooms. That means all Live Virtual "rooms" can only be attended by students that have been properly enrolled for the course, and all Live Virtual Instructor live feeds for training courses can only be viewed by students that have been properly enrolled for the course. All training courses, whether in-person or Live Virtual, can only be attended by the student(s) that paid for the course or were otherwise properly enrolled in the course. Student(s) CANNOT bring other "friends," "colleagues," "team members," "other people from the organization," or any other individuals of any kind, to the training course, whether in-person or Live Virtual. You hereby agree that the instructor and all other individuals from Dynamics Edge retain the right to attempt to prohibit you from attempting to bring other individuals into the course who have not been enrolled. The instructor for your in-person or Live Virtual course is also authorized to warn you that the behavior is not allowed and you are to comply with the warning. Upon violation of the warning and upon further attempts to bring one or more unauthorized individuals to a Live Virtual room, or to an in-person classroom (including but not limited to by attempting to insist upon a "deal" or other "arrangement" or "exception," attempting to claim that you are being defrauded or mistreated because you are not being allowed to bring other people into the course, attempting to threaten the instructor or anyone else in any way, etc.) you hereby agree that you have committed "Join-Trespassing" and you also agree that

1) You and all other individuals related to the "Join-Trespassing" will no longer be eligible for the 100% Satisfaction Guarantee for the course, even if the class was terminated early or immediately and even if you send a refund request on time.
2) (If Dynamics Edge chooses to exercise this right); You agree that you and all other related individuals, including any and all non-enrolled individuals, will be liable to Dynamics Edge for a minimum of $30,000 per infraction per person if the course was terminated early due to your actions, plus (if applicable) the full purchase price of each and every indvidual not related to the incident who attended the course and was refunded due to the 100% Satisfaction Guarantee (for any reason but especially if the reason the individual(s) who did not commit the "Join-Trespassing" were refunded was because of a reason along the lines of the course not being held, and that the course was not held because of the "Join-Trespassing" infractions), plus any other damages sustained by Dynamics Edge related to the "Join-Trespassing" infractions.
3) You and your activities (including any and all evidence) may be reported to law enforcement at Dynamics Edge's sole discretion, with the possibility of criminal charges for trespassing (not limited to in-person classrooms - this includes for"Join-Trespassing" that occurs in virtual rooms) .
4) All non-enrolled individuals may be reported to law enforcement at Dynamics Edge's sole discretion, with the possibility of criminal charges for trespassing.
5) You may be permanently banned or blacklisted from Dynamics Edge courses.
6) You may be reported to Microsoft.
7) All evidence of misconduct may be retained indefinitely and if needed, may be provided to individuals to submit to law enforcement in the context of individual requests for civil orders of protection if necessary.

Under the maximum extent permitted under the law, you may even be held liable for possible criminal trespassing related charges, and we may even engage law enforcement at our discretion (you hereby agree that trespassing charges may be possible for "virtual rooms" if you violate this provision). The instructor may choose to end the course immediately and/or attempt to segment the course to only include the remaining student(s) This provision cannot be overriden, not even by an exception, except for an exception that has been issued, at minimum, directly by the President over e-mail with the specific name(s) of the student(s)- and the instructor of the course MUST be CC'ed on the e-mail exception issued by the President (or the President must at minimum email the exception to the Instructor directly). Even if the exception was issued by the President, note that the exception does not have to be obeyed - because this Policy provision overrides all other exceptions, even if an exception was issued, and an Instructor may choose to act as if an exception was never issued in this particular case for non-enrolled students coming into training rooms. Also note that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Arguments by you that one or more Manual Dynamics Edge Course Seat Policy Exception Overrides being initially approved, then rejected or never delivered or adhered to, or any related arguments, are Specific Misconduct.

Arguments by you that one or more Manual Dynamics Edge Course Seat Policy Exception Overrides being initially approved, then rejected or never delivered or adhered to, or any related arguments, are Specific Misconduct and also may be considered "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the incidence(s). Arguments that fall under this provision include but are not limited to: arguments about one or more Manual Dynamics Edge Course Seat Policy Exception Overrides being initially approved, then rejected or never delivered or adhered to; arguments about one or more Manual Dynamics Edge Course Seat Policy Exception Overrides never being approved; arguments about one or more Manual Dynamics Edge Course Seat Policy Exception Overrides being indicated in an initial communication (Quote, Invoice, Order, Scope Of Work, or even a Contract) and then never honored; arguments about one or more Manual Dynamics Edge Course Seat Policy Exception Overrides being implied or even directly stated by someone in the middle of delivery (e.g. by an Instructor during live training course or an industry expert delivering a consulting session) and then not being honored; arguments about one or more Manual Dynamics Edge Course Seat Policy Exception Overrides mentioned or implied in writing, orally or any other way, at any time before, during, or after a Dynamics Edge engagement (training, consulting or any other session, or for any other product or service) and then not being honored; and any other similar or related arguments, including any arguments related to any "Manual Dynamics Edge Course Seat Policy Exception Overrides ", any "Absolute Core Requirements for all Course Enrollments or Engagements starting on January 1, 2020" or any topics or elements referenced in this "Specific Misconduct" section. Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a Refund Due to one or more Manual Dynamics Edge Course Seat Policy Exception Overrides Not Being Initiated at Your Request or On Your Behalf is considered Specific Misconduct

Requesting a Refund Due to one or more Manual Dynamics Edge Course Seat Policy Exception Overrides Not Being Initiated at Your Request or On Your Behalf is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a Refund Due to The Ignoring, Rejection or Denial of one or more Manual Dynamics Edge Course Seat Policy Exception Overrides is considered Specific Misconduct

Dynamics Edge NEVER has to honor ANY Manual Dynamics Edge Course Seat Policy Exception Override requests - even if they were present in an Invoice, Quote, Proposal, or even a signed contract, because these Policies are part of the contract and agreement, and these Policies override any other statements, in most cases even those in a separate, signed contract - and always overrides statements in Live Chat, in Email, over the Phone, in a written Proposal, Quote, Course Outline, Scope Of Work or any other document. Requesting a Refund Due to The Ignoring, Rejection or Denial of one or more Manual Dynamics Edge Course Seat Policy Exception Overrides is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a Refund Due to one or more Manual Dynamics Edge Course Seat Policy Exception Overrides Being Granted at Your Request or On Your Behalf But Being Granted In A Way That Did Not Satisfy You is considered Specific Misconduct

Requesting a Refund Due to one or more Manual Dynamics Edge Course Seat Policy Exception Overrides Being Granted at Your Request or On Your Behalf But Being Granted In A Way That Did Not Satisfy You is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a Refund Due to an SLA or Uptime Commitment is considered Specific Misconduct

Unless the special procedure for SLA or Uptime Commitment described in this document was followed, requesting a Refund Due to an SLA or Uptime Commitment is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). Moreover, even if the special procedure for SLA or Uptime Commitment was followed, whether or not you are entitled to a refund or other remedy depends on your specific case as per the special procedure for SLA or Uptime Commitment. Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a Refund Due to an Instructor (or anyone at Dynamics Edge or related in any way to Dynamics Edge) not providing you with information, support, or the opportunity to ask questions after the training course, consulting engagement, or any other kind of engagement has ended, is considered Specific Misconduct.

Requesting a Refund Due to an Instructor (or anyone at Dynamics Edge or related in any way to Dynamics Edge) not providing you with information, support, or the opportunity to ask questions after the training course, consulting engagement, or any other kind of engagement has ended, is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). Please note that it is at Dynamics Edge's sole discretion to decide when an engagement has "ended." Please also note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a Refund Due to an Instructor (or anyone at Dynamics Edge or related in any way to Dynamics Edge) not providing you with business or personal contact information before, during, or after the training course, consulting engagement, or any other kind of engagement has ended, is considered Specific Misconduct.

Requesting a Refund Due to an Instructor (or anyone at Dynamics Edge or related in any way to Dynamics Edge) not providing you with business or personal contact information before, during, or after the training course, consulting engagement, or any other kind of engagement has ended, is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). Please note that it is at Dynamics Edge's sole discretion to decide when an engagement has "ended." Please also note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a Refund Due to an Instructor's refusal or ignoring of an Out Of Scope question requested or asked by you is considered Specific Misconduct

Requesting a Refund Due to an Instructor's refusal or ignoring of an Out Of Scope question requested or asked by you (determined at the sole discretion of the Instructor) is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a Refund Due to an Instructor's inaccuracy in a response of any question requested or asked by you is considered Specific Misconduct.

Please note that, Requesting a Refund Due to an Instructor's inaccuracy in a response of any question requested or asked by you is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). You agree that you are solely and fully responsible for verifying the accuracy of ANY and ALL materials, statements, responses, and any contents provided to you by Dynamics Edge. Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a Refund Due to Static Materials (Manuals, PDF's, Videos, Notes, Documentation, Written Lab Steps, Written Steps of any Kind etc.) not being included at all, included too "minimally", or due to any kind of "quality issues" with any included material is considered Specific Misconduct.

Requesting a Refund Due to Static Materials (Manuals, PDF's, Videos, Notes, Documentation, Written Lab Steps, Written Steps of any Kind etc.) not being included at all, included too "minimally", or due to any kind of "quality issues" with any included material is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). You agree that you are solely and fully responsible for verifying the accuracy of ANY and ALL materials, statements, responses, and any contents provided to you by Dynamics Edge and you also hereby agree that Static Materials do not have to be provided at all, or if provided on a courtesy basis at our sole dsicretion (as you agree to such material being provided), do not have to be provided to or adhere to any quality standard or measurement of any kind. Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a Refund Due to Interactive Platform Access (Lab, Demo Environment, Virtual Machine, etc.), known as "IPA access", not being included at all, included too "minimally", or due to any kind of "quality issues" with any included IPA access, is considered Specific Misconduct.

Requesting a Refund Due to Interactive Platform Access (Lab, Demo Environment, Virtual Machine, etc.), known as "IPA access", not being included at all, included too "minimally", or due to any kind of "quality issues" with any included IPA access, is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). You agree that you are solely and fully responsible for verifying the accuracy of ANY and ALL materials, statements, responses, and any contents provided to you by Dynamics Edge and you also hereby agree that IPA access does not have to be provided at all, or if provided on a courtesy basis at our sole dsicretion (as you agree to such access being provided), does not have to be provided to or adhere to any quality standard or measurement of any kind. Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a refund, retake, or otherwise mounting a complaint because one or more "Ergonomic Procedure Provision for all Dynamics Edge Products and Services" elements were properly followed, even if this reduced the deliverable time of the course or engagement significantly, even if it resulted in not all planned content being covered, or for any other reason, is considered Specific Misconduct

Please note that, Requesting a refund, retake, or otherwise mounting a complaint because one or more "Ergonomic Procedure Provision for all Dynamics Edge Products and Services" elements were properly followed, even if this reduced the deliverable time of the course or engagement significantly, even if it resulted in not all planned content being covered, or for any other reason, is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a refund, retake, or otherwise mounting a complaint regarding an "Ergonomic Procedure Provision for all Dynamics Edge Products and Services" violation when proper procedure in documenting the violation was not followed by you or when evidence clearly points to the contrary, is considered Specific Misconduct

Please note that, Requesting a refund, retake, or otherwise mounting a complaint regarding an "Ergonomic Procedure Provision for all Dynamics Edge Products and Services" violation when proper procedure in documenting the violation was not followed by you or when evidence clearly points to the contrary, is considered Specific Misconduct and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Requesting a refund or otherwise mounting a complaint regarding an "Ergonomic Procedure Provision for all Dynamics Edge Products and Services" violation when you were offered a free retake, even if the date offered is a date that you are not available, is considered Specific Misconduct.

Please note that, Requesting a refund or otherwise mounting a complaint regarding an "Ergonomic Procedure Provision for all Dynamics Edge Products and Services" violation when you were offered a free retake, even if the date offered is a date that you are not available, is considered Specific Misconduct. and immediately invalidates your eligibility for a refund under the 100% Satisfaction Guarantee, even if you otherwise sent the request in on time and within the parameters of the 100% Satisfaction Guarantee (presuming the product or service was even eligible in the first place). Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Insisting on a Refund outside the parameters of the 100% Satisfation Guarantee is considered Specific Misconduct and may be considered harassment.

You hereby agree that insisting on a Refund outside the parameters of the 100% Satisfation Guarantee is considered Specific Misconduct and may be considered harassment. You also agree that insisting on any type of exception or exclusion or violation of these Policies, especially when one or more of your Exception requests were already denied, is considered Specific Misconduct and may be considered harassment. Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

If a free retake or re-hold of a session (including a free retake offered for products and services not ordinarily eligible for a retake) is offered and you accept it, and presuming that all other Policies (including Ergonomic related Policies) have been followed correctly if and where applicable, you hereby agree not to mount any kind of complaint after the retake is scheduled, even if you do not attend the rescheduled session.

If a free retake or re-hold of a session (including a free retake offered for products and services not ordinarily eligible for a retake) is offered and you accept it, and presuming that all other Policies (including Ergonomic related Policies) have been followed correctly if and where applicable, you hereby agree not to mount any kind of complaint after the retake is scheduled, even if you do not attend the rescheduled session. If you do not attend the rescheduled session you hereby agree that regardless of the circumstances of why you were rescheduled, not attending the rescheduled session (even if it was because you were not able to make the session because the rescheduled date did not work for you or for any other reason), you hereby agree that you are not entitled to any partial refund, full refund, free retake, and you also agree that you are not entitled to reschedule on a date that would be a better fit for you because you hereby agree that it is at Dynamics Edge, Inc's sole discretion regarding what dates and times any applicable rescheduled sessions are to be held. Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Live Sessions that were Recorded DO NOT HAVE TO BE PROVIDED TO YOU FOR ANY REASON

You hereby agree that any sessions that were Recorded, including those that have a "Recording" icon, DO NOT HAVE TO BE PROVIDED TO YOU FOR ANY REASON - even if someone stated or promised to you, in writing or orally, at any time that you would be provided a recording - and even if an Exception was approved. As described throughout our Policies we retain the right to record or monitor activities for specific reasons that you agree to as per these Policies. None of these reasons automatically give you the right to be provided with any of this information for any reason, with only a very narrow set of exceptions provided by law such as if a court orders us to provide you the information presuming we still retained the information prior to being notified of the court order or case (because we also retain the right to discard information for any reason, again with only a few exceptions provided by law such as a court order that specifically states not to intentionally discard the information and then to attempt to furnish the information as per the order). Please note that you also hereby agree that attempting to mount a complaint regarding this matter may also be considered as "Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others" depending on the nature of the case.

Coercion and Intimidation through Publication or Dissemination of Miseleading Information to Others

Arguments, complaints, requests for refund, or any other type of intimidation, including but not limited to threatening to (or actually) falsely telling others about a misconduct on Dynamics Edge's part that did not occur (especially by misrepresenting the conduct by conveniently omitting pertinent facts like your agreement to these Policies), such as but not limited to falsely posting online that you were "defrauded", "not refunded" or falsely posting that you were "promised something then not delivered it", or falsely making any other claim related to and any other similar or related arguments, including any arguments related to any "Manual Dynamics Edge Course Seat Policy Exception Overrides ", any "Absolute Core Requirements for all Course Enrollments or Engagements starting on January 1, 2020" or any topics or elements referenced in this "Specific Misconduct" section, or anything along those lines, are prohibited. These claims would especially be false if they are in the context of elements that require an Exception request or any other elements described in these Policies that are not required to be included in Dynamics Edge products and services, because you hereby agree to these Policies when engaging with Dynamics Edge; and these Policies specifically delineate these elements as things that cannot be promised or offered to you and that also do not have to be delivered to you - and you agree to these Policies. Another example is that only certain products and services are even refundable at all, and even for those products and services that are refundable, all of the refund requests must adhere to our detailed Policies on refund requests (see "100% Satisfaction Guarantee" - which does not apply to all our products and services - only certain products and services) - so not receiving a refund in and of itself is also not a valid reason to mount a complaint if the refusal to refund you is within these very Policies that you agreed to. Therefore, you hereby agree that you may be liable to Dynamics Edge for a minimum of $50,000 per infraction (plus additional actual damages) for any false claims through online or offline activities. You hereby agree that "per infraction" in this case includes "per message or engagement or publication activity" online or offline - which includes but is not limited to per false or misleading public or private forum post; per false or misleading public or private discussion post; per false or misleading public or private post, message, email, letter, editorial, opinion piece, comment, reply, thread, or any other type of electronic or written communication on social media platforms, newspapers, websites, blogs, newsgroups, feeds, news platforms, private or public servers, or any other offline or online communication platforms that exist now or in the future; per false or misleading report to an agency; per false or misleading report to a media outlet or investigative agency; per false or misleading report to law enforcement; per false or misleading report to Microsoft, and so forth.

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