Policies - Dynamics Edge

Policies

Hours of Operation

Office hours are Monday through Friday, 8:00am to 5:00pm EST.

Hours of Live Course Delivery

All of our in-person public instructor led courses and all public virtual instructor led courses (Live Virtual courses) are live, in real time, with the instructor unless otherwise specified. All scheduled class times generally run from 10:00am to 5:00pm EST (unless otherwise specified for the specific course date/location) for all courses. Note that even if the scheduled class time states 10:00am to 5:00pm EST (or any other start and end time) we reserve the right to modify the class start and end time at any time at our discretion for any reason, up to and including the day of class, and a different start and end time may appear on your final enrollment confirmation. Changes to the start and end time are non-refundable and you should still attend the course (see "Start and End Time Changes" for more details). Course start and end times displayed on our website are for informational purposes only, and are the start and end times of the course "in most cases."

In Person and Live Virtual Public Class Enrollments Capacity

If your in-person class has low enrollment (or, has been filled to maximum capacity) at your selected in-person location and date, you may be offered the option of Live Virtual classroom instruction (if Live Virtual is still available for that course and that date - Live Virtual courses can be attended from anywhere you have an Internet connection, and are Live, in real time, with the instructor). If one of the following is true: if even Live Virtual has been filled or otherwise unavailable for that course and that date too, or, if you do not want Live Virtual instruction as an alternative for the in-person training you originally purchased, we will offer you a full refund in these specific cases only. Other than our 100% Satisfaction Guarantee (see below in Policies), this is the only other way to get a refund - if we cancel the class for some reason. To be clear, if you purchased or enrolled in an in-person class originally, you won't be forced to accept a Live Virtual alternative just because it's available - if that happens, and you don't want the Live Virtual alternative, you'll have the option of a full refund in this case. If we actually hold the class at the location you purchased, and you didn't cancel or reschedule at least 10 days in advance of the course start date, you will not receive any refund - even if you don't attend - so be sure you are ready to attend at the location, once you purchase an In-Person course (which will be held in the city and state you selected). If you purchased Live Virtual (which can be attended from anywhere with an Internet connection), and you do not attend (and you didn't cancel or reschedule at least 10 days in advance of the course start date), you are still responsible for the full purchase price - we will only offer a full refund for Live Virtual if we cancel the class (or, if eligible, under our 100% Satisfaction Guarantee as stated below). We do not guarantee any public enrollment class to be held, you are responsible for all travel reservations and booking (or, any other costs you incur) if we cancel the in-person class or Live Virtual class - we suggest you either obtain refundable travel reservations, request Live Virtual only, or you should request an in-person location that is close to where you are right now or where you'll be located at for at least the entire duration of the class - we have locations all over the USA - contact us for more information.

Please note - for in-person, in-classroom delivery in the USA. if we substitute a particular street address location for another street address for in-person course delivery (even if we gave you a street address initially after checkout or enrollment), as long as the in-person course is still located in the same city and state as the original in-person course you purchased from us (or, the same state, if the original enrollment was for a state without a city), then we do not have to offer you the option of a refund. It's only if we substitute Live Virtual locations for in-person locations you originally purchased or enrolled in, that we have to offer you the option for a refund as well under this agreement. If we are able to deliver an in-person course in the same location, but different street address, the course is still considered as delivered (not cancelled), it is still a valid in-person course and you must still attend the course at the new street address. We reserve the right to amend any in-person location street address for your course, up to and until 24 hours in advance of the in-person course. If you have been announced an in-person location street address change, and it has been less than 24 hours, please let us know - you may be eligible for the option of a full refund if you were notified less than 24 hours in advance - even if the new street address for the in-person course was in the same location as you originally purchased - other than that, Dynamics Edge reserves the right to select any available in-person physical street address location for your course, whether we listed it or not on our website, and whether or not we initially (or at any time) told you a different street address first in an original enrollment confirmation or at any other time in any other way. Just as long as the actual location is still the same as what you originally bought, it is a valid in-person location, regardless of the street address. For this to be valid, any new street address locations for U.S in-person courses, must be located in the same U.S. city and state as the one you originally purchased for in-person - unless you purchased or enrolled in an in-person course that had only the state indicated on it, in which case we can pick any street address anywhere in the state to hold your in-person course.

In-Person Course Locations

For purposes of this agreement, we do not define an in-person location as a "particular full street address including the street address, city, and state." By the way, we define a physical street address or "street address" as a full U.S. street address containing at minimum the street name, the suite name if applicable, the city name, the state name, and the zip code. That's not what an "in-person location" is though for the purposes of this agreement. Instead, we define an in-person location loosely as the parameters of the actual location you were advertised, and for U.S. in-person locations it is always either one of two things 1) a particular state in the U.S.A that you were advertised (in which case we can pick any street address in the state if you buy it) or in almost all cases, it is 2) a particular city and state in the U.S.A you were advertised (in which case we can pick any street address that is in that city and state, if you buy it). We reserve the right to pick any street address as long as it meets the above criteria and is available and prepared for in-person, in-classroom delivery of your course. Determination of whether a street address we select, actually falls into an in-person location (either just the state, or more usually, the city and state, depending what location you purchased or enrolled in) shall be determined by the U.S. Postal Code assignment - that is, every postal code corresponds to a city and a state. So for instance, if you bought a course in Los Angeles, California, we can hold your class at any street address that the U.S. Postal Service considers as located within Los Angeles, California (based on the zip code of the full physical street address), for your in-person course. If the postal code (also known as the U.S. zip code) of a physical street address that we choose for the in-person course could be said to correspond to more than one city and/or more than one state, then all of them can be taken into consideration - if the zip code of the street address we choose to hold your class in, can be considered to be within the same city and state (or, state only, if you bought an in-person course with only the state listed on it) as the in-person location that you originally purchased, then the physical street address shall be considered a valid in-person location that matches the one you originally purchased or enrolled in, for the purposes of this agreement. There are also additional caveats stated in this agreement that further indicate certain exceptions to the "Matching Postal Codes" rule just mentioned - which means that additional postal codes in certain cities and states are considered "matching" for the purposes of this agreement even when certain cities and states are substituted for other cities and states, and you hereby agree to this. For example, if one of the caveats in this agreement state 'All zip codes in Leawood, Kansas, all zip codes in Kansas City, Kansas, and all zip codes in Kansas City, Missouri are interchangeable' then that means that if you buy a course in Kansas City, Kansas, we may hold your course in any street address that has any zip code within any of: Kansas City, Kansas; Kansas City Missouri; Leawood, Kansas (in this particular example).

Additional Caveats - "Matching Postal Codes"

You hereby agree that the following zip codes in these city and state groups are interchangeable for in-person course delivery without any obligation of a refund. Any street address substitutions that take place across interchangeable cities and states are to be considered for purposes of this agreement as the 'same location' or 'matching in-person location':

  • All zip codes in Leawood, Kansas, all zip codes in Kansas City, Kansas, and all zip codes in Kansas City, Missouri are interchangeable.
  • All zip codes in Pittsburgh, Pennsylvania, and all zip codes in Sewickley, Pennsylvania are interchangeable.
  • All other zip codes of street addresses for in-person courses must lie in the city and state (or state only, if you bought only a course with state only for purposes of this agreement) advertised when you initially bought the in-person course, for the street address to be considered a "matching in-person location" for purposes of this agreement.

Please note that for the purposes of this agreement a U.S. location for a course date must consist of a U.S. City and a U.S. State - or at minimum, a U.S. state. You shall assume the start time on the date of class (and any subsequent days, depending on the number of days listed for the class duration) to be 10:00 AM Eastern Time and the end time to be 5:00 PM Eastern Time unless otherwise specified, and the start and end class time for a particular course date may be modified as per the other provisions in this Agreement.

In-Person U.S. Course Locations Must Include either a U.S. State by itself, or, a U.S. City followed by a comma, a space, then a U.S. State

For the purposes of this agreement, we define a "correctly spelled, accurate name of a U.S. State" as one of two things: 1) The full, correctly spelled name of a U.S. State e.g. 'California' or 'New York' or 2) The correct two letter abbreviation for a U.S. State indicated as two capital letters e.g. 'CA' would be considered the state of California, 'NY' would be considered the state of New York.
If you buy any in-person (i.e. non Live Virtual) course for any date that does not include at least the "correctly spelled, accurate name of a U.S. State" as it is defined in this agreement (by itself without anything else on it, e.g. 'California' or 'CA' would be a valid state that will be considered as the U.S. state of California), you hereby agree that the purchase is still valid at the price that you paid for it as if you had purchased any next available location at the selected date for that course, so therefore we may select any next available in-person location anywhere at any physical address in the U.S.A, or even 'Live Virtual,' for the course that you purchased if the location name for the course date does not contain the accurate, correctly spelled name of a U.S. State. If we refund you in this case, it is at our sole discretion - you agree that in this case, we will not be obligated to refund you for the course if you buy or enroll for this course under these circumstances, because these purchases are considered as if you had purchased our training course at any location for the selected date in these circumstances. For example, if you purchase a course that contains only the name of the City in it, e.g. "Santa Clara" as opposed to "Santa Clara, California" then this purchase would be considered as if you had purchased any next available location at the selected date for that course - only a purchase for "Santa Clara, California" requires us to hold your course at a physical in-person location that is specifically in the city of Santa Clara that is located in the State of California, USA. Suppose there is a course offered at the literal location of "ABC, DEF" - Neither ABC nor DEF corresponds exactly to any known U.S. State - if you purchase that course, we can pick any location (including Live Virtual) - to fulfill your course delivery on that date. Whereas if you bought a course date that stated the location as something like "ABC, California" - California does correspond to a known U.S. State, but "ABC" is not a city in California - so we can pick any physical address in California to deliver your in-person course for "ABC, California" in this case.

If any location contains more than one U.S. state in it - for example, if you buy a course that says 'California, Minnesota" and if you purchase that course, we can pick any physical address located in either of the two states - California or Minnesota in this case - to fulfill your in-person course delivery on that date for that location.

Suppose that the location contains a U.S. state - note that if something in addition to a U.S. State, but other than a U.S. city, was advertised to you as available, such as the name of a county, region, landmark, neighborhood, street name, or any other element that is not a U.S. city, in this case, for this agreement, the parameters of the location will be considered the state only. So for example, if you buy an "Orange County, California" course, Orange County is not a U.S. city - it is a U.S. region - so in this case we may select any physical street address in the entire state of California to hold your course. Although we might want to be nice, and we'll try to pick a physical street address in the region of Orange County, California, for the purposes of this agreement, if you buy a course like that, our only obligation is to pick any in-person physical location in the state of California, not necessarily in the region of Orange County.

The U.S State must not come before the city in the name of the location. However if somehow you bought something where the U.S. State was listed before the city, e.g. "California, Santa Clara" - we'll consider it as if it were "Santa Clara, California" unless the order can correspond to a possible U.S. city, U.S. state combination - in which case we'll use it exactly as you bought it. In other words, if California was a city in the state of Santa Clara, then we'll deliver the course there - since that's not the case, then we'll consider it as it if the location were "Santa Clara, California" instead in this case.

In-Person Location Schedule

Our U.S. in person courses are usually scheduled to be held across all of our locations on the same dates as our Live Virtual courses. As we near the course delivery date, some in-person locations may no longer be available as they have been assigned to classes. Rather than cancel a class, we try to offer students the choice of attending one of the following:

  • One of our alternate physical street address in-person locations, for the same date, course and location - if the physical street address's location matches the one you originally purchased (matching location is to be determined as described in these policies), and we notify you at least 24 hours in advance of the new physical street address, it's not considered a cancellation, and it's not eligible for a refund for reasons of in-person course cancellation or location change - it's still a valid in-person course in this case, whether you attend the course or not.
  • We may offer you a different date for the same location, and you may choose to attend that course instead - but if we change the date (even if it's the same location), it is considered as if we cancelled the in-person class - you should always also be offered an option to refuse to attend the different date and instead receive a full refund, if we offer you this option.
  • We may have an in-person location  "close to" the one you originally purchased, on the same date, for the same course, and you may opt to choose to attend the new location - however, this is considered as if we cancelled the in-person class - you should always also be offered an option to choose a full refund instead as well, if we offer you this option.
  • We may have a Live Virtual option for the same course and date. However, this is considered as if we cancelled the in-person class - you should always also be offered an option to choose a full refund instead as well, if we offer you this option.

Start and End Time Changes

Modification of the start and end time to something other than the specified start and end course time on the website (or even modification after you received enrollment confirmation) up to and including the day of the class, is not considered a cancellation as long as the start and end time of the course both fall within the same "calendar day, calendar month, and calendar year" as the originally scheduled course date (according to the current U.S. Gregorian Calendar, and according to U.S. Eastern Time), and it's not eligible for a refund for reasons of course cancellation or date change - it's still a valid in-person course in this case, whether you attend the course or not. For example, if a course scheduled for 10AM EST - 5PM EST appears as 11AM EST - 6PM EST on your final enrollment confirmation, and is still being held on the same course date, this is still a valid course that is being held as originally scheduled for the purposes of this Agreement.

Live Virtual Training

Live Virtual Classroom students are Live, in the class, with the instructor, and Live Virtual training courses can be attended from anywhere you have an Internet connection and a computer that meets the requirements. Live Virtual students receive the same courseware materials and participate in the same labs and exercises, and the actual course itself is the same course as the one that would be offered in-person, in the classroom. The only difference is that you are not physically located in the same place as the Instructor (and we do understand that this difference could be very important in some cases - that's why our Live Virtual training and In-Person training are considered as two different types of training for the purposes of this agreement).

During Live Virtual training, students can at all times see the instructor's computer screen. Individuals are always able ask questions and participate in class discussions (we recommend you to have a  mic/headset to listen to and ask questions to the instructor if you attend one of our Live Virtual courses).

If we cancel any class at any date (Live Virtual or In Person) for any reason, and cannot give you a "matching location" as described in this agreement, you will always have the option of either an alternative course (as described above), OR the option to receive a full refund of the purchase price. However, in all cases, Dynamics Edge will never be responsible for any other costs you incurred yourself (travel, booking, hotel, etc.).

If you purchased a Live Virtual course, we do not ordinarily substitute a Live Virtual Training course for an In-Person training course. In the event that we do so, that is considered as changing the course location - if that ever happens, you should always be offered the option of a full refund instead to choose from as well.

The only other way to receive a refund for a course, other than the above, is stated in our 100% Satisfaction Guarantee below.

Confirmation

Within 24 hours of registering for a course, you should receive a confirmation email. If you do not receive this confirmation notice, contact us at 1-800-453-5961 to ensure that we have processed your registration. The first e-mail(s) you receive may be initial confirmation(s) only. We may send further confirmation e-mails with further details on your specific course enrollment.

Cancellations

Cancellation/reschedule requests made less than ten (10) calendar days before the class start date and students who do not attend class will be subject to the full course fee. Dynamics Edge reserves the right to cancel a training class due to insufficient enrollment, inclement weather, and/or events outside the company's control. In the event a class is cancelled, we will notify you as soon as possible. Class cancellations due to low enrollment are generally announced ten (10) days before the class start date, however, Dynamics Edge reserves the right to cancel a class due to events beyond our control up to and including the day of the class. You may choose to: A.) Receive a full refund of your registration fees or B.) Put the credit towards another class. Dynamics Edge will not be responsible for any cancellation costs you incur (e.g. airline tickets, hotel reservations, etc.)

SATV Eligibility and Cancellation Policy (Microsoft Software Assurance Training Voucher)

SATV Eligibility

SATV eligibility changes frequently and varies based on a set of criteria that changes often. Any courses that are claimed to be SATV eligible are subject to manual review on a case-by-case basis - if any course is found upon manual review to not be SATV eligible for any reason, then SATV vouchers cannot be applied to the course. Also, you must contact us first and ask for explicit permission prior to attempting to apply SATV vouchers to any in-person courses, even if you think the course is otherwise SATV eligible. Unless otherwise specified, or unless you received a written, specific exception from us for your particular case, SATV vouchers cannot be accepted for in-person, physical locations, even for courses that might otherwise be SATV-eligible. For example, even if a course is eligible for SATV by other criteria, if the SATV-eligible course is being held at the location of Los Angeles, California or an SATV eligible course is being held at Santa Clara, California, or the course is being held at any other physical in-person location, the course held at that location would not be eligible for SATV vouchers. In most cases, only the Live Virtual location is permitted for SATV voucher redemption. If SATV vouchers are found to be invalid for any reason, you will be asked to use another payment method, such as Credit Card, Purchase Order/Check, or whatever our supported payment methods are at the time. All course seats where SATV vouchers were actually applied to the course, are never eligible for the 100% Satisfaction Guarantee and are never eligible for audit or retake. For example, you hereby agree that if you use SATV vouchers, if you don't have a specific written exception in your case, other than our SATV cancellation policy you cannot have your SATV voucher released and you cannot receive any kind of equivalent cash refund or any other refund of any kind for course seats that were partially or fully paid for with SATV vouchers. Although we usually accept SATV vouchers in lieu of payment for eligible courses, if for some reason we ever accepted a partial payment of SATV plus another payment type, please note that for purposes of these policies, your payment as a whole for the course seats will be considered as if it were paid for entirely with SATV vouchers, if any SATV vouchers were used or applied as part of the payment.

SATV Cancellation Policy

As per Microsoft SATV program rules, students canceling/rescheduling within 14 calendar days of the class will have their SATV voucher released. You will, however, be invoiced for the full retail price of the class and will be fully responsible for payment of this invoice regardless of whether the class was held or not (and you cannot use SATV vouchers or any other kind of vouchers to pay this invoice).

Travel Arrangements

Travel arrangements and costs are the sole responsibility of the attendee. If you are booking travel, it is advisable that you obtain refundable reservations.

Audit/Retake Policy

Audit is defined to be the same thing as 'retake' in this agreement. Students who attend a Public Virtual Instructor Led Training course (also known as a Public 'Live Virtual' course) may audit (i.e. retake) the same previously attended public course one (1) time, within 6 months, at no additional charge, on a space available basis, for as long as that class is being offered, and only in the event of dissatisfaction with the class, and as long as SATV vouchers weren't used as payment for the course. If the courseware or labs have been updated, there may be a fee required for the updated courseware that must be paid prior to auditing the course and this fee will be always non-refundable. Only Public Enrollment Virtual Instructor Led Training (a.k.a Public Live Virtual Training) is eligible for audit or retake - all Public Instructor Led Courses at physical in-person locations are not eligible for audit or retake at any time. All private or custom training courses, even if they are held at the 'Live Virtual' location, are also excluded and are never eligible for audit or retake. All consulting sessions, custom training sessions, and all products and services that are not covered under our 100% Satisfaction Guarantee are also not eligible for audit or retake.

Dynamics Edge, Inc. reserves the right to give you a full refund of the price you paid for the course, at any time, in lieu of offering a free retake. You may not force Dynamics Edge, Inc. to re-hold the class again instead of issuing you a full refund. If you have received a full refund from Dynamics Edge, Inc. you cannot retake the class.

For each eligible class in which a retake was authorized, a student may only have one (1) free retake. Further retakes beyond one (1) retake are not authorized unless a specific written exception was made in your case, and further retakes beyond one (1) retake will require re-registration and re-enrollment where you purchase the course again. You also agree that any refund requests after the course (where the refund request falls outside the 100% Satisfaction Guarantee conditions) and all refund requests during or after the retake, are considered outside the 100% Satisfaction Guarantee parameters, and you hereby agree that fulfilling such requests is also not obligatory. If such a refund request is fulfilled, the decision is made at the discretion and courtesy of Dynamics Edge, Inc. but you agree that this is not obligatory and would be only done by Dynamics Edge, Inc. as a courtesy, and on a case-by-case basis. If you do purchase the course again, that re-purchase would then include the one (1) free retake once again as if you had purchased the course brand new, assuming that the course is still eligible for audit or retake at the time of re-purchase.

Payments

Customers are required to pay the full amount of the invoice on or before the due date of the invoice. Unpaid invoices shall accrue interest each month at a rate equal to one and one-half percent (1.5%) of the unpaid amount. The prevailing party in any litigation between the parties related to or arising out of this Agreement shall recover its reasonable attorney’s fees and costs from the non-prevailing party. This Agreement shall be governed, construed and enforced in accordance with the laws of the State of California without giving effect to the conflict-of-laws principles thereof. The respective federal and state courts for Santa Clara County, California, shall have exclusive jurisdiction over any action brought to enforce the rights and obligations contained in this Agreement.

Classroom Rentals

Damages to classrooms, equipment, etc.: Lessee assumes responsibility of classroom equipment and furnishings’, including desks, chairs, computers, monitors, etc. and agrees to provide reasonable care when occupying the classroom/using the aforementioned equipment. Set up and clean up fees may be assessed depending on the condition of the room when vacating the premises. Physical damage to classroom furniture and equipment will be assessed at current market replacement value.

Shopping Cart / Checkout

By using our Checkout Form, you certify that you are providing accurate information, and that you are authorized to use that information for billing purposes. By submitting the Checkout Form, you authorize us to instantly charge you on the payment info you have submitted to fulfill your order. If the payment information provided is found to be declined, invalid, or is found later to have been unauthorized by the true account holder of the payment information provided, we reserve the right to cancel your order. You also agree to have your billing and payment information submitted and retained for an indefinite period of time for the purposes of easily issuing refunds if and when necessary, and for other convenience purposes.

100% Satisfaction Guarantee

Dynamics Edge offers a 100% Satisfaction Guarantee on all of our public enrollment Virtual Instructor Led Training (public VILT) courses. These are our "Public, Open Enrollment" courses with location 'Live Virtual' assigned to them that also must meet specific additional criteria in order to be eligible for this Guarantee as detailed in these Policies. We also extend this guarantee to some of our public enrollment Instructor Led Training (public ILT) courses, otherwise known as "in-person open enrollment courses," but only those public ILT courses that were held at our physical locations in Santa Clara, California, USA only (to be clear, that means our locations in the city of Santa Clara in the state of California, USA only) - all other public ILT courses held at any other physical locations other than Santa Clara, California, USA, are not eligible for this 100% satisfaction guarantee. For example, an in-person public ILT course held in "Los Angeles, California" is not being held in the same location as an in-person public ILT course being held in "Santa Clara, California" so the "Los Angeles, California" public ILT class would not be eligible for the guarantee in this case. If you fully attended any eligible public VILT or public ILT course you purchased from us and are not satisfied for any reason, by "the end of the first day of class," we will offer you a full refund at your request. Also, please note that course seats which were paid for with SATV vouchers are not eligible for our 100% Satisfaction Guarantee and are also never eligible for audit or retake.

Dynamics Edge's "Eligible Refund Request Period"

In order for us to be able to cover you under our 100% Satisfaction Guarantee, we must receive your refund request before "the end of the first day of class" which we define to be by 11:59PM U.S. Eastern Time at the "end of the first day" of your scheduled course, in order to be eligible for our 100% Satisfaction Guarantee - all refund requests received outside of the "Eligible Refund Request Period" are not valid and at that point you are no longer eligible for the 100% Satisfaction Guarantee for that course, and you hereby agree that refund requests that are not valid, can only be honored on a case-by-case, non-obligatory, courtesy basis at the sole determination of Dynamics Edge, Inc. If the course you are requesting a refund for, is more than 1 day long, you also agree to be prevented from attending the rest of the course effective as of the date and time we receive your refund request. Also, and this is very important - if the class is more than one day long, you MUST NOT ATTEND THE SECOND DAY or any subsequent day or further sessions associated with the course. You hereby agree that the moment you have started attending the second day (or any other subsequent session or day) of the course, even for a few seconds, is the moment you have become ineligible for the 100% Satisfaction Guarantee, even if you sent a valid refund request on time.

  • Most of our courses run from 10AM EST - 5PM EST. Let's suppose your 5-day course that starts on 4/15/2019 and ends on 4/19/2019, runs each day from 10AM EST - 5PM EST. Let's suppose this is also a covered course under our 100% Satisfaction Guarantee. The "end of the first day" of the course would be 4/15/2019 in this example, because the end time of the first day of the course is 5PM EST on 4/15/2019. In this case, you have only until 11:59 PM EST on 4/15/2019 to send us an email, use our contact page, or other correspondence (such as by calling us on our 800 number). For an e-mail or contact form request, for the subject line or title of please indicate something along the lines of "Refund Request" including the course number, course title, start and end date, start and end time, and if possible your Transaction ID or Order ID, and the reason for your refund request. Please note that if you attend the second day of class or any other subsequent day or session, you become ineligible for the 100% Satisfaction Guarantee even if you sent a valid refund request on time.
  • If the example was similar to the above except it was a 1-day-only covered course on 4/15/2019 from 10 AM - 5 PM EST that was not followed by any other days or sessions - the same would apply where you have only until 11:59 PM EST on 4/15/2019 to submit your refund request, with the only difference being that you will have attended the entirety of the course at that point, and there won't be any further days or sessions to attend in this case.
  • Let's suppose a less common example now. The end time of the first day, for some reason, is later than 12:00 AM the next day. Suppose the same example as above except the first day of the course starts at 5 PM EST on 4/15/2019 and ends at 12:00 AM EST on 4/16/2019. Here, the "end of the first day" of the course would actually be 4/16/2019 in this example, because the end time of the first day of the course is 12:00 AM EST on 4/16/2019. In this case, you would have until 11:59 PM EST on 4/16/2019 to submit your refund request. If the course in question happens to span multiple days, you MUST NOT attend the second or subsequent days or sessions, otherwise you become ineligible for the 100% Satisfaction Guarantee even if you sent a valid refund request on time.
    • Please double check with us in advance - almost all of our Public Enrollment courses are scheduled from 10 AM - 5 PM EST - the course in question could very likely be a course that will NOT be covered by this Guarantee (i.e. it is probably a "Custom Course"). In the event that we did run a public enrollment course within that kind of time range though, this caveat would apply.
  • In order to accomodate any cases where the end time of the first day of class may be "too close" to 11:59 PM EST on the same day, and may cause a very short amount of time available to submit the refund request, we have the following additional caveat regarding the "end of the first day of class" - if the first day of class ends up being at 8 PM EST or later, we will define the "end of the first day of class" to be the following day. For example, let's say the first day of class ends at 11:30 PM EST. In this case, we'll define the "end of the first day of class" to be the following day or 4/16/2019 because of the fact that the course end time was on or after 8 PM EST on 4/15/2019 - therefore in this specific case, you'll have until 11:59 PM EST on 4/16/2019 to submit the refund request, and also, if the class is more than one day long, you MUST NOT ATTEND THE SECOND DAY or subsequent days or sessions of the course. You hereby agree that the moment you have started attending the second day (or any other subsequent day) of the course, even for a few seconds, is the moment you have become ineligible for the 100% Satisfaction Guarantee, even if you sent a valid refund request on time.
    • Please double check with us in advance - almost all of our Public Enrollment courses are scheduled from 10 AM - 5 PM EST - the course in question could very likely be a course that will NOT be covered by this Guarantee (i.e. it is probably a "Custom Course") - especially if it runs at that kind of time range as specified in this example. In the event that we did run a public enrollment course within that kind of time range though, this caveat would apply.

Also, in order to be eligible for our 100% Satisfaction Guarantee, you must be no more than 15 minutes late to the first day of your scheduled course and you must attend the first day of the course in its entirety prior to submitting the refund request. Any full absence on the first day of class, or any partial absence of more than 30 minutes on the first day of class, taken cumulatively and including time being late to the course, will not be covered under our 100% Satisfaction Guarantee. If your absence was on a Live Virtual course and was primarily due to technical difficulties, we might review whether your specific incidence is covered, on a case-by-case basis, and it will be at our sole determination if your situation is covered under our 100% Satisfaction Guarantee. This Guarantee covers only public open enrollment Virtual Instructor Led (public VILT) also known as "Open Enrollment Live Virtual Training," and any public enrollment Instructor Led (public ILT) courses, otherwise known as "In-Person Open Enrollment Instructor Led Training" as long as the public ILT course was held in any of our locations in Santa Clara, California, USA only.

Other Dynamics Edge Products and Services

All other Dynamics Edge products and services, even if they were delivered at the 'Live Virtual' location, and including but not limited to the following non-covered products and services, are not eligible for refund at any time, and any refund requests for these types of products and services will be evaluated on a case-by-case basis and only given, on a non-obligatory basis, at the discretion and courtesy of Dynamics Edge, Inc.:

  • Public open enrollment instructor led training courses a.k.a public ILT that were held at a physical location other than the ones we have in Santa Clara, California, USA
  • Private VILT a.k.a Private Live Virtual Course or Custom Live Virtual Course
  • Private ILT a.k.a Custom On-Site Course or Private On-Site Course - this includes any on-site course or any course we come on-site to deliver - including any on-site courses held in Santa Clara, California. Even for a course that would otherwise have been covered, if it is a course that was delivered at your site (on-site course), the course is considered a non-covered custom course.
  • ALL courses that were scheduled at a specific start and end date/time for you or your group to attend are considered non-covered custom courses, if they were scheduled specifically for you and/or your group, or if the course was converted from a public enrollment to private enrollment course upon your consent. These sessions are considered "private" courses and these sessions are considered custom training courses and are not covered.
    • even if the course was held at the Live Virtual location.
    • even if the course was also offered for public enrollment.
    • even if the scheduled course dates and times partially or fully overlap with or are identical to public enrollment course date(s) / time(s).
    • even if the course would otherwise have been covered, it is not covered in this specific scenario.
    • if you or your group are the only students in a public enrollment course for a specific date, start and end time, and the course was not cancelled, and you were notified that the course must be converted into a private course to avoid cancellation, and you accepted to attend the course under these conditions, then it is not covered.
  • MOC-on-demand
  • All custom on-demand courses, even if held at the 'Live Virtual' location.
  • all custom self paced courses, even if held at the 'Live Virtual' location.
  • all custom training courses, even if held at the 'Live Virtual' location.
  • all consulting sessions and all consulting services of any kind, even if held at the 'Live Virtual' location.
  • all custom implementation services and all packages that include custom implementation services, even if held at the 'Live Virtual' location.
  • any licensing services, even if held at the 'Live Virtual' location.
  • any custom support sessions, even if held at the 'Live Virtual' location.
  • all custom solution implementation, even if held at the 'Live Virtual' location.
  • all custom training and/or consulting sessions, even if held at the 'Live Virtual' location.
  • all Dynamics Edge "packages" that include any "custom training", "consulting", and/or "custom implementation", or "implementation" of any kind, and any "package" that includes any other non-covered product or service including but not limited to any type of product or service on this list, are not covered, and all individual elements included in the package, even elements that would otherwise have been covered if purchased individually, are NOT covered in this case if they were included in a package that also included non-covered elements.
    • For example, let's suppose a package included "3 hours of custom consulting" and also included an "individual Live Virtual public enrollment course seat otherwise covered under this guarantee if purchased individually". Because at least one element of the package is a non-covered product or service in this example, both the "3 hours of custom consulting" and the "individual Live Virtual public enrollment course seat otherwise covered under this guarantee if purchased individually" would NOT be covered in this case, because the package as a whole isn't covered, therefore no individual elements of the package are covered either.
    • The only packages that may be covered under our 100% Satisfaction Guarantee are packages that ONLY include elements that would be covered under the guarantee if purchased separately, and ONLY if the package was not otherwise excluded specifically in the Course Description as a non-covered package.

"Courses" and "Packages"

For purposes of this agreement, a "course" and "package" could essentially mean the same thing, with the exception that usually, packages consist of multiple elements that may not be limited to a "course" - for example, a "package" would usually include special custom consulting, implementation, development, special access to custom platforms, and more. Most packages are also excluded from our 100% Satisfaction Guarantee - see elsewhere in our Policies for details. Please note that on our website or in other material, a "course" and a "package" may be used interchangeably. Just because it's called a "course" doesn't means it isn't actually a "package" - and vice versa - for the purposes of these policies, either "course" or "package" can be used to refer to what we usually call a "package" for all our products and services.

"Courses" and "Packages" specifically excluded from our 100% Satisfaction Guarantee

The following courses and packages are always EXCLUDED from (that means NOT COVERED by) our 100% Satisfaction Guarantee (and any refunds, if offered, are offered on a case-by-case, non-obligatory, courtesy basis only at the sole determination of Dynamics Edge) - and are also never eligible for audit or retake:

  • All courses or packages that contain any custom consulting or implementation, or that contain any element listed in the 'Other Dynamics Edge Products and Services' section of these Policies, or that contain any other custom services of any kind
    • even if the package also contained covered elements.
    • even if there was no language on the course or package description specifically excluding the course or package from the 100% Satisfaction Guarantee
    • even if there was no language on the course or package description specifically stating that there are non-covered elements in the course or package
    • even if the course or package contains one or more elements that are being delivered via the 'Live Virtual' location or even if all elements of the course or package are being delivered via the 'Live Virtual' Location
  • All courses or packages that include any kind of access to a custom platform, solution or add-on of any kind for any period of time, such as a platform or solution created by Dynamics Edge or sublicensed to Dynamics Edge.
    • Example: Custom courseware, labs, or access to labs for your course don't count as a custom platform - although keep in mind the course may still be excluded for a different reason as outlined in these policies.
    • Access to a platform that allows you to automatically manage a component in Dynamics in a more streamlined way would count - a course or package that offers this would be excluded from the 100% Satisfaction Guarantee.
  • Any package or course of any kind that has the option of hourly, daily, weekly, monthly or annual billing or is being billed to you on a day-to-day basis, month-to-month basis, or any other period of time of any kind - either for access to a custom platform or for any other reason involving licensing or license-to-use of a software program, license or authorization to use a custom web or software application, or any other kind of license or authorization, especially that which is for a specified period of time.
    • Example - A course or package offers you a license, permission or authorization for 30 days of access to a custom platform created by Dynamics Edge to streamline Dynamics automation (with or without a license key) - and your access to the platform ends, expires, or is revoked in 30 days. This course or package is excluded from the 100% Satisfaction Guarantee because it contains a license or authorization that is designated for a specific period of time.
  • All courses or packages that include any kind of license for any Microsoft products or any credit or discount on Microsoft products, including but not limited to Dynamics, Office 365, Office, Power BI, Visual Studio, Azure monthly credits, or any other Microsoft product.
    • Example 1: A package or course includes a free license key to use Office 365 Suite. This course or package is excluded from the 100% Satisfaction Guarantee because it included a license for a Microsoft product.
    • Example 2: A package or course includes a Visual Studio MSDN subscription or some other type of offer where you receive a $150/mo Azure Credit one time, or every month, or in some way similar to this. This course or package is excluded from the 100% Satisfaction Guarantee because it included a credit or discount on a Microsoft product.
  • All courses or packages with the following notice or a notice similar to this one on the course or package description or anywhere on the course or package webpage that specifically describes the package as containing one or more non-covered elements, whether or not such elements are actually otherwise described on the course or package description.
    • IMPORTANT: Please be informed that for the purposes of our Policies, this entire package is considered as a "consulting" and "custom training" package, with all elements being considered as "consulting" and "custom training."

  • All courses or packages that contain any kind of language specifically excluding the course from the 100% Satisfaction Guarantee in the course or package description or anywhere on the course or package webpage, even if the course or package only contained otherwise covered elements.
  • All otherwise covered courses for which the student became ineligible for the 100% Satisfaction Guarantee, including (but not limited to) because:
    • A refund request was never received by the student who attended.
    • No refund request was received until after the eligible refund request period had already expired.
    • A valid refund request was received within the eligible refund request period but the student or individual became ineligible for the 100% Satisfaction Guarantee as outlined elsewhere in these Policies.
  • All course seats which were paid for partially or fully with SATV vouchers, or course seats for which SATV vouchers were applied, are specifically excluded from our 100% Satisfaction Guarantee and are also never eligible for audit or retake.

Open Enrollment In Person Courses in the USA

For public open enrollment in-person courses (otherwise known as public instructor led training or public ILT) in cities and states located in the USA, the course will be held at any physical street address location within that advertised city and state, at Dynamics Edge's discretion, including any of our street address locations in that city and state, whether the addresses are listed on our website or not. Any particular street address listed on this website for a city and state (if any), is not guaranteed to be the actual physical street address location of your actual in-person course. If a physical street address is not listed on our website for a particular city and state, that does not mean we do not have a location in that city and state. If the city and state, as well as a date, are listed for a particular course, and enabled for instant purchase (Add to Cart) or registration, it actually means we do have at least one physical street address location in that city and state that is prepared for in-person course delivery, whether listed on our website or not. We are regularly adding new locations very often to meet our high enrollment demands. Any of our physical locations (at any street address at our discretion) may be selected for your in-person course, as long as the location is still a 'matching location' (as per this agreement) to the location you actually purchased or registered for, and any final street address information for your in-person course is given after you complete checkout and/or course enrollment. If you requested a course only within the perimeter of an entire state (without a city) we may select any street address within the state to hold your course. Also note than only public ILT courses in Santa Clara, California, USA are subject to our 100% Satisfaction Guarantee, all other public ILT locations are at our discretion whether we will refund you or not on a case by case basis.

Open Enrollment In Person Courses outside of the USA

You will need to contact Dynamics Edge for more information if you want in-person courses outside of the USA, and these courses will not be covered by our 100% Satisfaction Guarantee. 'Live Virtual' courses can be attended from anywhere in the world, including outside the U.S.A. However, please note that you should assume all course dates other than Live Virtual are for a U.S. physical in-person location only unless otherwise specified when you select the date - we currently do not usually offer any in-person public enrollment courses at physical locations outside of the U.S.A. If you are located outside of the U.S.A, we recommend you to enroll in our Live Virtual courses that can be attended from anywhere in the world if you have an Internet connection and a computer that meets the minimum requirements. If you need in person courses outside the U.S.A. you need to contact us to discuss setting up a private on-site course just for you at a physical location outside of the U.S.A. If you found any public enrollment course that is claimed to be somewhere outside of the U.S.A that was listed for any reason, and there was no other accompanying notification explicitly stating that we offer the course date/location "outside the U.S." - then if you purchase this course or enroll and pay for this course, it will be considered as if you decided to pay for any location (including Live Virtual) and it will be treated as outlined elsewhere in these Policies - if you have any questions about international in-person courses outside the U.S.A, please do contact us first.

Official Microsoft Certification Exams

Where it is claimed that a course "helps you prepare for", "prepares you for", "will help you prepare for", or is otherwise claimed in any other way to be a course that prepares you for a certification exam - please note that you hereby agree to the following caveats:

  1. Although we do our best to have our courses have a close association with exam material, our courses are focused on practical knowledge. Exam-specific prep beyond that already included in the practical portion of the course will only be delivered if time is left in the course after delivering all practical components, and only at the discretion of the instructor. If time is left, and if there are more practical components the instructor wishes to deliver, even if they are not related to the exam, you agree that these components outweigh exam-related components and may be delivered by the instructor.
    • You also agree that if, for your specific course, no exam material may be reviewed without inadvertently disseminating unauthorized Microsoft confidential material - or even if the instructor for your course might "feel like" this could be the case - that the instructor may refrain from going over any exam-specific content - even in cases where you may feel like the course did not "go over anything in the exam" - because the confidentiality of Microsoft exams outweighs how well you felt the course prepared you for an exam, and we are legally obligated to protect Microsoft's confidential material - and so are you.
    • You may or may not be told this during the course (or at any time), and you hereby agree to this being a possibility.
  2. There is NO GUARANTEE that you will pass an exam because you took our course. You hereby agree that your specific exam performance is not our responsibility.
  3. We cannot guarantee you can pass an exam, even if language specifically excludes it for a course or package - this provision hereby overrides any other language on the course description or anywhere else - please let us know immediately if you have seen language or any other description claiming we offer a guarantee on exam passes - we cannot offer any such guarantee, even if it was claimed elsewhere, so please let us know immediately of any such incidence.
  4. Passing or not passing a certification exam is not necessarily reflective of your actual skill level or knowledge. Most industry work requires skill level and experience BEYOND the certification exams, which our courses aim to provide you - there is no legal guarantee we can give you of specific knowledge being "beyond" or "within" exam material in our courses due to the nature of this varying for each course - however, we do aim to provide skills and knowledge beyond exam material in our courses.
  5. Microsoft certification exam material is considered confidential material. Your instructor will not go over specific questions and answers, because this is against the Microsoft confidentiality agreement and also may be considered fraud in some cases. If you ask for specific questions and answers, you consent to your personal information being retained for an indefinite period of time and relayed to Microsoft, and/or to relevant law enforcement agencies, and all evidence that you asked for or requested such material. Please be advised that your instructor will not have any access to questions and answers, even if the instructor took the exam and/or passed the exam. If for some reason your instructor happens to remember any questions from the exam (even vaguely), please be advised he or she is legally not allowed to disclose any of that information to you - you should also refrain from asking your instructor any questions that may be construed as an attempt to obtain unauthorized confidential information, such as for instance "do you remember any of the exam questions?" or "what's a question that will show up on the exam?"
  6. Exam review is limited to broad, topic-level review only. Because your instructor may have taken and passed the exam covered by the course and may have obtained the certification for that exam, all exam material topic-level review may be carefully tailored to not inadvertently reveal possible questions and answers, or give you an unfair advantage over another candidate that could be deemed to be because you obtained unauthorized Microsoft confidential material.
  7. If your instructor does for some reason provide you unauthorized material (which is not allowed - let us know immediately if this happens) and you use it, you will be legally responsible for all ramifications. If this does happen, please do not reshare the material, please discard and permanently delete all such material without opening it, and please let us know immediately through our contact form - all such reports will be kept strictly confidential to avoid any dissemination of any confidential materials, and if necessary we will make the proper reports to Microsoft and/or law enforcement about the incident you have reported.
  8. You hereby agree that if you felt the course did not "adequately prepare you for a certification exam" or other related reason - that you cannot receive a refund for this reason - except within the parameters of our 100% Satisfaction Guarantee (if the course is eligible and if you are eligible based on the specifics of the guarantee) where we give a refund for "any reason" related to dissatisfaction within specific parameters.
  9. If your case is outside the 100% Satisfaction Guarantee, you agree that you CANNOT receive a refund on the course, even if it is because you felt the course contained no exam-specific material, or you were not able to pass the exam after taking the course, or any exam-related reason - particularly in light of the combination of factors related to these Policies as they relate to Microsoft Certification Exams and the nature of their confidentiality.
  10. If you feel like a specific course, or the specific delivery of a course, was "missing" an exam-review entirely, you hereby agree to this being a possibility even if language on the course page or description or anywhere else indicated otherwise. There are specific legal obligations that may result, in some cases, in there being no specific, dedicated "exam review" portion for the specific course or specific delivery of the course. Please note that in almost all cases, our practical knowledge components of the course overlap at least in some way with the exam (even if very broad) - and you agree that any overlap at all, or even no overlap in some cases (at our sole determination) would still be considered sufficient for the "exam review" component of our courses or packages that claim to offer one, or that claim an associated exam number with a course.

Class Recordings

In most cases you cannot receive a recorded copy of the class. You will need to ask for a specific written exception from Dynamics Edge, Inc. if you want to receive a recording of the class. Please note that recordings, if authorized, are for your own review only. You will need to ask for a specific written exception from Dynamics Edge, Inc. for your case if you want to do something like, for example, to allow your manager that isn’t attending the class to review the recording, etc. Besides anything in your written exception, if you receive a recording it is for your individual, personal use only, and cannot be redistributed, resold, reshared, or shown to anyone else, as all the copyright and intellectual property rights to the course and video remain with Dynamics Edge, Inc. and you only have the permission to use the recording for your own personal use. If you are given access to a recording, you should consider it confidential material that has actual value, and this value may be compromised or reduced if the recording is redistributed to others without the express, written permission of Dynamics Edge, Inc.

Recording the session yourself is not allowed without our permission

You are not allowed to record the session yourself without Dynamics Edge's express, written permission, but in the case that you do decide to record the session yourself anyway without our permission, you should note that you may only retain this recording for your own personal use at all times, and if you recorded the material without permission, you would be in possession of confidential material that we did not authorize you to have, and you may be legally required to destroy the confidential material within a reasonable period of time, or at any time we ask or request you to do so.

Courseware and Books

Dynamics Edge courseware and books are always considered confidential material that has actual value, and this value may be compromised or reduced if this material is redistributed to others without the express, written permission of Dynamics Edge, Inc. You may never reshare, resell, redistribute, or show to others any courseware or books without the express, written permission of Dynamics Edge, Inc. Courseware is only for your own, personal use, and can only be used by the specific individual who attended the class. You will need to ask for a specific written exception from Dynamics Edge, Inc. for your case if you want to do something like, for example, to allow your manager that isn’t attending the class to review the courseware you received, etc.

Dynamics Edge | https://www.dynamicsedge.com