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Microsoft is shifting to their new Unified Interface, and as of December 4, 2020, the Classic View will no longer be available. What does that mean for you?

This change will affect anyone who uses Dynamics 365 apps, such as Dynamics 365 Sales and Dynamics 365 Customer Service. This new Unified Interface for model-driven apps will provide a consistent feel and convenient user experience across devices. Microsoft’s aim with this change is to provide an improved performance with a modern interface.

If you’ve already made the switch, but find yourself toggling back to the Classic View, now is the time to learn the new Unified Interface. On Friday, December 4th, you will no longer be able to force the Classic View. If you haven not yet made the switch, Microsoft will automatically transition your environment or organization to the Unified Interface. The transition will be applied by geographic location in alignment with a typical update cycle.

Microsoft does not expect any downtime during the transition process, but you must confirm that your environment is compatible.

Below are some important differences to note:

As previously mentioned, the option to view in Classic Mode instead of the new Unified Interface will no longer be an option.


Entity navigation will move from the top of your screen to the left-hand side of your screen:




You may find it difficult to navigate the new Unified Interface as a whole or find that your usual tabs are nowhere to be found. As with any forced roll-out, there could be some inevitable issues that arise.

Dynamics Edge can help train you and your entire team on the new Unified Interface, so you can quickly get back to being productive.

Contact us today to find out more information.

202 S.E. Church Street, Suite 203 Leesburg, VA 20175
800-453-5961 (Toll Free)
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