|Course||Start Date||End Date||Location||Length|
|09/16/2019 - MOC 10982 - Supporting and Troubleshooting Windows 10 - any location of your choice Windows 7, 8 and 10 Training Course 09/16/2019 - MOC 10982 - Supporting and Troubleshooting Windows 10 - any location of your choice Windows 7, 8 and 10 Training Course Dynamics Edge Dynamics Edge||09/16/2019||09/20/2019||any location of your choice||5 days|
|09/16/2019 - MOC 10982 - Supporting and Troubleshooting Windows 10 - Live Virtual Windows 7, 8 and 10 Training Course 09/16/2019 - MOC 10982 - Supporting and Troubleshooting Windows 10 - Live Virtual Windows 7, 8 and 10 Training CourseDynamics Edge Dynamics Edge||09/16/2019||09/20/2019||Live Virtual||5 days|
Make your choice from the current offerings of dates for Dynamics Edge MOC Course 10982 exceptional Windows 7, 8 and 10 training class in order to get training you can trust. Custom class may be an option for you.
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Students taking this course are expected that have a good understanding of Windows 10 configuration and features and how these features can be used in enterprise environment. This course focuses on how to troubleshoot issues with Windows 10 devices.
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it. The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.
After completing this course, students will be able to:
This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
This module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).
This module explains how to enable students to resolve issues related to device drivers and hardware devices.
This module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.
This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
This module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.
This module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.
This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.
This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.
This module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.
This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.
This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.
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