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Dynamics Edge
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Price: $1995
Duration: 3 days
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Course 850760

Price: $1995, Length: 3 days

Dynamics 365 Bundle (Sales & Sales App/Marketing/Customer Service)

This course helps you improve your Dynamics 365 skill set and get an edge in the modern Microsoft Dynamics 365 technology ecosystem.

Dynamics 365 for Sales Training D365 for Customer Engagement CRM Course 850760 Marketing Customer Service Field Service Project Service Automation Sales App Training

Learn how to use Microsoft Dynamics 365 for Sales, Marketing and Customer Service key modules. This a 3 day bundle teaches you the Sales, Marketing and Customer Service Apps.

These three workshops are included in this value-packed bundle that will help you make the most of Dynamics 365 through the Sales , Marketing and Customer Service.

For more detailed outlines of each individual workshop that is included in this bundle, either look up the corresponding course numbers using our website search, or, use the links we have conveniently provided for you below.

MB-210 Microsoft Dynamics 365 Sales

Use this Link for Details on Course 21000

Corresponding Exam: MB2-717

816701 Dynamics 365 Marketing (CRM)

Use this Link for Details on Course 816701

Corresponding Exam: MB2-719

81057 Dynamics 365 Customer Service (CRM)

Use this Link for Details on Course 81057

Course # 21000 MB-210 Microsoft Dynamics 365 Sales
After completing this workshop, students will be able to understand and/or be able to:
  • Identify common sales scenarios
  • Complete a sales cycle
  • Configure product catalog
  • Manage customer records
  • Utilize analytics tools with customer data

Course Outline

  • Module 1: Using D365 to Manage the Sales Process
  • Module 2: Working with Opportunities
  • Module 3: Make Sales Forecast with Quotes and Orders
  • Module 4: Sales Analytics and Insights
  • Course Review and Discussion.
Course # 816701 Dynamics 365 Marketing
After completing this workshop, students will be able to understand and/or be able to:

We'll be covering the equivalent of our Dynamics 365 Marketing course on this day.

Course # 81057 Dynamics 365 Customer Service (CRM)
After completing this workshop, students will be able to understand and/or be able to:
  • Service Management
  • Case Management (The core element of service)
  • Knowledge Base and Templates
  • Service Queue Management
  • Service Level Agreements and Entitlements
  • The Interactive Service Hub to improve customer service
  • Voice of the Customer in Microsoft Dynamics 365 for Customer Service.
  • Customer Service and Field Service.
  • Service Analysis and Reporting.

Course Outline

  • Module 1: Introduction to Service Management
  • Module 2: Case Management (The core element of service)
  • Module 3: Knowledge Base and Templates
  • Module 4: Service Queue Management
  • Module 5: Service Level Agreements and Entitlements
  • Module 6: The Interactive Service Hub to improve customer service
  • Module 7: Voice of the Customer in Microsoft Dynamics 365 for Customer Service
  • Module 8: Customer Service and Field Service
  • Module 9: Service Analysis and Reporting
  • Module 10: Review Workshop

We look forward to your great success!

*NOTE: if an average rating and rating count are shown on this page, they are based on all reviews associated with Dynamics Edge that are shown on the review page, and are not restricted to reviews only for the particular course offered on this page.


850760Dynamics 365 Bundle (Sales & Sales App/Marketing/Customer Service)