Course 816713
Microsoft Dynamics 365 Customer Engagement Online Deployment (CRM) MB2-715

Course Description

This course, 816713, prepares you for Exam MB2-715: Microsoft Dynamics 365 customer engagement Online Deployment only. This course is part 1 of a series of 2 courses, this is Course 816713 and the other course which we also offer separately is Course 822716. Both courses help you prepare for exams MB2-715 and MB2-716, with this course preparing you for Exam MB2-715 only. Use this link to access COURSE 822715, which consists of courses 816713 and 822716 combined as one MCSA Dynamics 365 Training Bundle Course to prepare for both exams MB2-715 and MB2-716 at the same time, and also get the Dynamics 365 MCSA Badge when you pass both exams!

This two-day instructor-led workshop provides students who administer and maintain Dynamics 365 / CRM or Customer Engagement plans the knowledge and skills to deploy and manage the Dynamics 365 (CRM) infrastructure. Additionally, it will be of use to individuals who develop applications and extend Dynamics 365 (CRM).

Corresponding exam: MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment

Who should Attend:

The primary audience for this course is individuals who administer and maintain Dynamics 365 (CRM). These individuals perform administration and maintenance as part of their primary area of responsibility, or work in environments where dynamics play a key role in the organization.

The secondary audiences for this course are individuals who are Power Users of Dynamics software. As this class will help them manage and support the user base.

After completing this workshop, students will be able to understand and/or be able to:

  • Manage Microsoft Dynamics 365 Subscriptions
  • Manage Microsoft Dynamics 365 Instances
  • Managing Microsoft Dynamics 365 Updates
  • Integration with other Microsoft Online Business Solutions
  • Managing Microsoft Dynamics 365 Apps
  • Microsoft Dynamics 365 integration with Microsoft Outlook
  • Configure and Manage Mobile Devices
  • Microsoft Dynamics 365 customer engagement Online Deployment Exam MB2-715

Course Outline

Module 1: Getting Started with Microsoft Dynamics 365

Lessons

  • Office 365 Tenant
  • Dynamics 365 Online Customer Engagement

Module 2: Manage Microsoft Dynamics 365 Subscriptions

Lessons

  • Sign-up for a subscription
  • Manage users
  • User account synchronization
  • Microsoft Online services administrative roles

Module 3: Manage Microsoft Dynamics 365 Instances

Lessons

  • Overview of instances
  • Administer instances
  • Tenant considerations
  • Manage storage
  • Manage administrative email notifications

Module 4: Managing Microsoft Dynamics 365 Upgrades

Lessons

  • Dynamics 365 Update Policy
  • Approve Updates to Dynamics 365

Module 5: Integration with other Microsoft Online Business

Lessons

  • Microsoft Exchange
  • Microsoft SharePoint
  • Microsoft OneDrive
  • Microsoft OneNote
  • Microsoft Social Engagement
  • Skype for Business, Yammer, Office 365 Groups, Delve

Module 6: Managing Microsoft Dynamics 365 Apps

Lessons

  • Introduction to App Modules
  • App Designer
  • Site Map Designer
  • Getting more apps from AppSource
  • Overview of PowerApps

Module 7: Microsoft Dynamics 365 integration with Microsoft Outlook

Lessons

  • Overview of Microsoft Dynamics 365 for Outlook
  • Configure Microsoft Dynamics 365 for Outlook
  • Synchronized fields
  • Leverage Dynamics 365 App for Outlook

Module 8: Configure and Manage Mobile Devices

Lessons

  • Apps for mobile devices
  • Configure entities for mobile

Module 9: Review

Lessons

  • Manage Microsoft Dynamics 365 Subscriptions
  • Manage Microsoft Dynamics 365 Instances
  • Managing Microsoft Dynamics 365 Updates
  • Integration with other Microsoft Online Business Solutions
  • Managing Microsoft Dynamics 365 Apps
  • Microsoft Dynamics 365 integration with Microsoft Outlook
  • Configure and Manage Mobile Devices
  • Microsoft Dynamics 365 customer engagement Online Deployment Exam MB2-715

Prerequisites

This course requires that you meet the following prerequisites:

  • Basic computer entry skills, such as MS Word

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