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Dynamics Edge
4.67 out of 50 stars, based on 80 reviews*

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Price: $450   Duration: 1 day

Course 60003

Price: $450, Length: 1 day

60003 Salesforce Basics for End Users

To customize this class, call 800-453-5961 or click here to contact us

Note: For additional questions and clarification, you may reach Bill Ramirez at or on his following contact details: Office- (510) 804-3600 & Cell- (415) 200-6969


This course will equip you to close more sales, faster. You will learn to navigate the many Salesforce applications with speed and confidence, adept at customizing and configuring the platform to meet your unique needs, and well-versed in the best practices, high-performance techniques and overall capabilities of this powerful customer relationship management system


  • Proficiency using a recent Microsoft Windows operating system and familiarity with web browsers.

An understanding of the purpose of a Customer Relationship Management system 


Unit 1- Introduction to Salesforce

  • Set Up Salesforce Developer Edition
  • Orientation to the Salesforce Interface
  • The Sales Process

Unit 2- Optimize Lead Flow

  • Identify Lead Sources
  • View Existing Leads
  • Manage Leads
  • Perform Common Lead Activities

Unit 3- Manage Ongoing Sales Processes

  • Convert Leads
  • Manage Accounts
  • Manage Contacts

Unit 4- Manage the Opportunity Pipeline

  • Manage Opportunities
  • Perform Common Opportunity Activities
  • Close Opportunities

Unit 5- Streamline Your Sales Process with Reports and Dashboards

  • View Reports
  • View Dashboards
  • Extending Salesforce with AppExchange
  • Integrating Salesforce with Microsoft Office and Google Apps

We look forward to your great success!!!

*NOTE: if an average rating and rating count are shown on this page, they are based on all reviews associated with Dynamics Edge that are shown on the review page, and are not restricted to reviews only for the particular course offered on this page.

6000360003 Salesforce Basics for End Users