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Dynamics Edge
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Price: $1995   Duration: 3 days
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Course 39100

Price: $1995, Length: 3 days

MB-391 Dynamics 365 Commerce

To customize this class, call 800-453-5961 or click here to contact us

About the Course

Automate and modernize your global financial operations with Dynamics 365 Finance. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth.

Course Outline

  • Dynamics 365 Commerce
  • Dynamics 365 Commerce—built on the proven Dynamics 365 Retail
    capabilities—delivers a comprehensive omnichannel solution that unifies
    back-office, in-store, call center, and digital experiences.

  • Channel management
  • Set up your Retail experience, you will decide how to define and configure
    your stores, which can be brick-and-mortar stores, online stores, or call
    centers.

    Each retail store can have its own payment methods, delivery methods, price
    groups, income and expense accounts, registers, and staff. After you create
    your retail store, you create an assortment of products that you want the
    store to carry. You can also define store-specific prices and discounts
    that apply to products that are available in the store.

  • Clienteling and loyalty
  • Customer needs constantly change. You must be able to quickly and
    effectively keep up with changes in buying habits and trends, so that you
    can target and attract new customers, but also keep your existing customer
    base happy.

    Furthermore, customers have many options for getting what they want, when
    they want it, and at the price they want. To maintain customer loyalty, you
    can use personalized notifications and offers that make shopping easier.

  • Hardware and peripherals
  • Retail Modern point of sale (MPOS) and Cloud POS can use a wide range of
    hardware peripherals. Both MPOS and Cloud POS offer multiple interfaces and
    deployment options to help you with your various business scenarios.

    The Peripheral simulator for Retail includes a virtual peripheral simulator
    and a POS simulator. The virtual peripheral simulator primarily supports
    testing of scenarios that usually require physical POS peripheral devices.
    The POS simulator lets you test the compatibility of physical peripheral
    devices with Retail without having to deploy the POS client.

  • Intelligence
  • Advanced analytics bring the power of machine learning to retail
    challenges, and enable predictive, optimized, and personalized insights
    that help lead to growth and profitability. Retail lets you deliver visual
    reports on any device, whether it's online or offline. Additionally, you
    can help customers identify products and services that meet their needs
    before the time of purchase.

  • Monitoring and diagnosis
  • Retail lets you monitor sales and margin performance in real time across
    various levels of the organization hierarchy.

  • Merchandising
  • Before you can offer products for sale in your retail channels, you must
    create and configure the products in Retail. You can create the products,
    define the product properties and attributes, and assign the products to
    retail category hierarchies. To make the products available to your retail
    channels and add them to an active assortment, you must release the
    products to the legal entities where they are available.

    You can make price adjustments to products, and can also set up discounts
    that are applied to a line item or a transaction at the POS, in a call
    center sales order, or in an online order.

  • Store operations and POS
  • MPOS is a POS app for PCs, tablets, and phones. Sales staff can process
    sales transactions and customer orders, perform clienteling activities, and
    perform daily operations and inventory management on mobile devices
    anywhere in the store, and also at PC-based registers. Cloud POS is a
    browser-based POS that can be started in any standard browser.

    You will set up several components to define the relationships among a
    store, the POS registers in the store, and the retail peripherals that
    those registers use to process transactions. You will also define the
    characteristics of a specific instance of the POS. These characteristics
    include the hardware profile or setup for retail peripherals that will be
    used at the register, the store that the register is mapped to, the visual
    experience for the user who signs in to that register, and the
    functionalities that are enabled in the register. You will also define
    whether the register can operate in a disconnected or offline state.

  • Customize and administer Retail environments
  • If you've been asked to customize your environment, or if you're
    responsible for deploying and maintaining your system, be sure to see the
    developer and system administrator content that is specific to Retail, in
    addition to the more general content.

We look forward to your great success.

*NOTE: if an average rating and rating count are shown on this page, they are based on all reviews associated with Dynamics Edge that are shown on the review page, and are not restricted to reviews only for the particular course offered on this page.


39100MB-391 Dynamics 365 Commerce