Banner rating d5dfd02e10e7bea369b370d45102dadcf6d70e41b6bfce1ee178127969f7852a
Dynamics Edge
4.67 out of 50 stars, based on 80 reviews*

Got a team or group of 5 or more people? We have special options for you, such as in-person training at your site, or special group pricing for Live Virtual training. Click or tap the button below to request a special quote for your group now!

Request Group Quote

Purchase

Price: $695
Duration: 1 day
Select Date:
Show More Dates
Number of Seats:
Selected Date:
Selected Location:
Time: - EST

Course 23000

Price: $695, Length: 1 day

MB-230 Dynamics 365 for Customer Service

Business Applications Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate Exam MB-230 Microsoft Dynamics 365 for Customer Service

This course helps you prepare for Official Microsoft Dynamics 365 Certification Exam MB-230: Microsoft Dynamics 365 For Customer Service - and to earn the Dynamics 365 For Customer Service Functional Consultant Associate Badge (Business Applications Associate)

Itself is such as benefits of earning this certification badge, prerequisite badges, and the certification paths this badge is associated with.

VERY IMPORTANT: This badge has an additional prerequisite: MB-200 Dynamics 365 Power Platform Developer Bootcamp

23000 MB-230 Dynamics 365 for Customer Service Training

Learn how to increase customer service success with this Dynamics 365 for Customer Service (CRM) productivity training. Gain a comprehensive understanding on how to leverage Dynamics 365 for Service for efficient case management, insights to use for case prioritization, analysis on case performance, and more. Let us teach you how to use this information to increase the productivity and efficiency of your organization. This course also helps you prepare for Exam MB-230: Dynamics 365 for Customer Service.

MB-230 Dynamics 365 for Customer Service Course Outline

Module 1: Customer Service Overview
Lessons

  • Lesson 1: Create case records
  • Lesson 2: Related service apps
  • Lesson 3: Analytics for service
  • Lesson 4: AI for service
  • Lesson 5: Configuring customer service
  • Lesson 6: Module summary

Module 2: Case Management
Lessons

  • Lesson 1: Case management overview
  • Lesson 2: Creating case records
  • Lesson 3: Queue management
  • Lesson 4: Case routing
  • Lesson 5: Resolving cases
  • Lesson 6: Module summary

Module 3: Service Level Agreements and Entitlements
Lessons

  • Lesson 1: SLA and entitlement overview
  • Lesson 2: Create and manage entitlements
  • Lesson 3: Create and manage SLAs
  • Lesson 4: Module summary

Module 4: Knowledge Management
Lessons

  • Lesson 1: Knowledge management overview
  • Lesson 2: Authoring and organizing
  • Lesson 3: Use knowledge content
  • Lesson 4: Manage knowledge content
  • Lesson 5: Module summary

We look forward to your great success!

*NOTE: if an average rating and rating count are shown on this page, they are based on all reviews associated with Dynamics Edge that are shown on the review page, and are not restricted to reviews only for the particular course offered on this page.


23000MB-230 Dynamics 365 for Customer Service