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Dynamics Edge
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Price: $695
Duration: 1 day
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Course 23000

Price: $695, Length: 1 day

MB-230 Microsoft Dynamics 365 Customer Service

Business Applications Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate Exam MB-230 Microsoft Dynamics 365 for Customer Service

This course helps you prepare for Official Microsoft Dynamics 365 Certification Exam MB-230: Microsoft Dynamics 365 For Customer Service - and to earn the Dynamics 365 For Customer Service Functional Consultant Associate Badge (Business Applications Associate)

Itself is such as benefits of earning this certification badge, prerequisite badges, and the certification paths this badge is associated with.

VERY IMPORTANT: This badge has an additional prerequisite: MB-200 Dynamics 365 Power Platform Developer Bootcamp

23000 MB-230 Dynamics 365 for Customer Service Training

Learn how to increase customer service success with this Dynamics 365 for Customer Service (CRM) productivity training. Gain a comprehensive understanding on how to leverage Dynamics 365 for Service for efficient case management, insights to use for case prioritization, analysis on case performance, and more. Let us teach you how to use this information to increase the productivity and efficiency of your organization. This course also helps you prepare for Exam MB-230: Dynamics 365 for Customer Service.

MB-230 Dynamics 365 for Customer Service Course Outline

Module 1: Customer Service Overview

  • Lesson 1: Create case records
  • Lesson 2: Related service apps
  • Lesson 3: Analytics for service
  • Lesson 4: AI for service
  • Lesson 5: Configuring customer service
  • Lesson 6: Module summary

Module 2: Case Management

  • Lesson 1: Case management overview
  • Lesson 2: Creating case records
  • Lesson 3: Queue management
  • Lesson 4: Case routing
  • Lesson 5: Resolving cases
  • Lesson 6: Module summary

Module 3: Service Level Agreements and Entitlements

  • Lesson 1: SLA and entitlement overview
  • Lesson 2: Create and manage entitlements
  • Lesson 3: Create and manage SLAs
  • Lesson 4: Module summary

Module 4: Knowledge Management

  • Lesson 1: Knowledge management overview
  • Lesson 2: Authoring and organizing
  • Lesson 3: Use knowledge content
  • Lesson 4: Manage knowledge content
  • Lesson 5: Module summary

We look forward to your great success!

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23000MB-230 Microsoft Dynamics 365 Customer Service