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Price: $1995
Duration: 3 days
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Course 10997

Price: $1995, Length: 3 days

Office 365 Administration and Troubleshooting

This Course is SATV Eligible

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

Who Should Attend

This course is intended for both novice and experienced programmers who have a minimum of three months programming experience and have basic Windows navigation skills.

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.

What You'll Learn

After completing this course, students will be able to:

  • Describe Office 365 services.
  • Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
  • Administer and troubleshoot directory synchronization and directory objects.
  • Administer and troubleshoot Skype for Business.
  • Administer and troubleshoot SharePoint Online.
  • Administer and troubleshoot Office 365 ProPlus.
  • Administer and troubleshoot compliance and security in Office 365.

Course Outline

Module 1: Office 365 services overview

This module describes Office 365 services, licensing, tenant, and clients.


  • Overview of Office 365 services
  • Office 365 licensing overview
  • Office 365 tenant configuration
  • Office 365 clients
Lab : Office 365 services overview

Module 2: Office 365 administration, tools, and techniques

This module describes the tools used for Office 365 administration.


  • Managing Office 365 with administrative portals
  • Managing Office 365 with Windows PowerShell
  • Managing administrative access in Office 365
  • Troubleshooting administration in Office 365
Lab : Administering Office 365

Module 3: Administering and troubleshooting directory synchronization and directory objects

This module describes how to administer and troubleshoot directory synchronization with Azure AD Connect, and how to administer user and group objects in Office 365.


  • Directory synchronization and federation overview
  • Azure AD Connect management
  • Managing users and groups objects in Office 365
  • Troubleshooting objects and directory synchronization in Office 365
Lab : Administering directory synchronization, users, and groups in Office 365

Module 4: Administering and troubleshooting Microsoft Exchange Online

This module describes how to administer and troubleshoot Exchange Online service in Office 365.


  • Overview of Exchange Online management
  • Administering Exchange Online recipients
  • Administering client access policies in Exchange Online
  • Troubleshooting Exchange Online
Lab : Administering and troubleshooting Exchange Online

Module 5: Administering and troubleshooting Skype for Business

This module describes how to administer and troubleshoot Skype for Business service in Office 365.


  • Skype for Business management overview
  • Administering users and connectivity in Skype for Business
  • Troubleshooting Skype for Business
Lab : Administering Skype for Business Online

Module 6: Administering and troubleshooting SharePoint Online

This module describes how to administer and troubleshoot SharePoint Online service in Office 365.


  • SharePoint Online management overview
  • Administering SharePoint Online site collections
  • Administering external users in SharePoint Online
  • Configuring OneDrive for Business
  • Troubleshooting SharePoint Online
Lab : Configuring and administering SharePoint Online

Module 7: Planning and deploying Office 365 ProPlus

This module describes how to plan and implement the deployment of Office 365 ProPlus..


  • Overview of Office 365 ProPlus
  • Managing user-driven Office 365 ProPlus deployments
  • Troubleshooting Office 365 ProPlus deployments
Managing Office 365 ProPlus installations

Module 8: Administering and troubleshooting compliance and security in Office 365

This module describes how to administer and troubleshoot compliance and security features in Office 365.


  • Overview of compliance features in Office 365
  • Administering Azure Rights Management in Office 365
  • Administering compliance features in Office 365
  • Configuring and administering email security in Office 365
  • Troubleshooting Office 365 compliance and protection
Lab : Configuring and troubleshooting compliance and security


Before attending this course, students must have:

  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  • A minimum of one year of experience working with name resolution, including DNS.
  • Experience working with certificates, including public key infrastructure (PKI) certificates.
  • Experience working with Windows PowerShell.
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.
  • Understanding of Microsoft cloud services.
  • Understanding of the Office 365 platform.

March 2018

*NOTE: if an average rating and rating count are shown on this page, they are based on all reviews associated with Dynamics Edge that are shown on the review page, and are not restricted to reviews only for the particular course offered on this page.

SATV eligibility changes frequently and varies based on a set of criteria that changes often. Any courses on this page that are claimed to be SATV eligible are subject to manual review on a case-by-case basis - if any course is found upon manual review to not be SATV eligible for any reason, then SATV vouchers cannot be applied to the course.

10997Office 365 Administration and Troubleshooting