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This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:
After completing this course, you will be able to:
Module 1: Implementing a Troubleshooting Methodology
This module introduces the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.
Lessons
Lab : Using Troubleshooting Tools
After completing this module, you will be able to:
Module 2: Troubleshooting Startup Issues
This module describes how to identify and troubleshoot startup issues that affect—and problematic services that run on—a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).
Lessons
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
After completing this module, you will be able to:
Module 3: Performing System Recovery
This module describes how to resolve issues related to operating system services and how to recover a computer.
Lessons
Lab : Performing System Recovery
After completing this module, you will be able to:
Module 4: Troubleshooting Hardware and Device Drivers
This module explains how to resolve issues related to device drivers and hardware devices.
Lessons
Lab : Troubleshooting Hardware and Device Driver Issues
After completing this module, you will be able to:
Module 5: Administering Windows 10
This module describes how to use the various administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.
Lessons
Lab : Troubleshooting Remote Computers Through Remote Desktop
Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
After completing this module, you will be able to:
Module 6: Resolving Issues with Network Connectivity
This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
Lessons
Lab : Resolving Network Connectivity Issues
After completing this module, you will be able to:
Module 7: Troubleshooting Group Policy
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons
Lab : Troubleshooting Issues with Group Policy Application
After completing this module, students will be able to:
Module 8: Configuring and Troubleshooting User Settings
This module describes the common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also provides an overview of user account types that are supported by Windows 10 and how authentication works for those accounts.
Lessons
Lab : Troubleshooting Sign-In Issues
Lab : Configuring and Troubleshooting the Application of User Settings
After completing this module, you will be able to:
Module 9: Troubleshooting Remote ConnectivityThis module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.
Lessons
Lab : Troubleshooting VPN Connectivity
After completing this module, you will be able to:
Module 10: Configuring and Troubleshooting Resource Access
This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file synchronization and file recovery in Windows 10.
Lessons
Lab : Troubleshooting File-Access Issues
Lab : Troubleshooting Printer Issues
Lab : Configuring and Troubleshooting File Synchronization
Lab : Recovering data
After completing this module, you will be able to:
Module 11: Troubleshooting Applications
This module explains how to troubleshoot application installation-issues and problems in desktop and Microsoft Store apps. This module also describes how to resolve issues with Internet Explorer and Microsoft Edge browsers.
Lessons
Lab : Troubleshooting Desktop Apps
Lab : Provisioning a Kiosk device
After completing this module, you will be able to:
Module 12: Maintaining Windows 10
This module describes how to troubleshoot activation and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.
Lessons
Lab : Maintaining Windows 10
After completing this module, you will be able to:
We look forward to your great success.
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