Dynamics 365 Customer Service & Case Management

Course: 1008

Exceed customer expectations Deliver positive customer experiences faster. Optimize resources and help technicians be more efficient. Reduce operational costs.

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  • Virtual instructor Led Training
  • Complete Hands-on Labs
  • Softcopy of Courseware
  • Learning Labs
  • Virtual instructor Led Training
  • Complete Hands-on Labs
  • Softcopy of Courseware
  • Learning Labs
  • You can use your Purchase Card and checkout
  • The GSA Contract Number: 47QTCA20D000D
  • Call 800-453-5961 for details
  • Customize your class
  • Delivery Onsite or Online for your organization
  • Choice of Dates when and where you want
  • Guidance in choosing and customizing your class

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  1. Exceed customer expectations
  2. Deliver positive customer experiences faster
  3. Optimize resources and help technicians be more efficient
  4. Reduce operational costs

Dynamics 365 Customer Service implementation

Setup your company by implementing Customer Service for Dynamics 365 Customer Service.

After Deployment, you will be able to:

  • Have a  full service case management system using  Dynamics 365 Customer Service
  • Organize accounts, contacts and vendors to provide better Customer Service
  • Extend the Application with custom Line of Business (LOB) “model-driven” Apps
  • Create custom dashboard and and “views”
  • Import and export customer records from  Dynamics 365

Dynamics 365 Customer Service: Includes:

  • Import Accounts, Vendors, and Customers with their Contact f(Limit (600 records)
  • Configure Dynamics 365 Customer Service System Settings
  • Create and User Roles  and Custom Users Roles
  • Setup Case Management System
  • Customer Service Training Class

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