BRK2247 Configure, don’t create: How Microsoft automated its own complex business processes with Dynamics 365 and AI. Join Microsoft Core Services Engineering and Operations (CSEO)—the experts who build, deploy and operate the systems that run Microsoft—to learn how they automated complex business processes and transactions with Microsoft Dynamics 365, Microsoft Cognitive Services, and Microsoft Bot Framework, with AI at the heart of this solution. They’ll give you a peek into their project COSMIC (Customer Obsessed Solution Management and Incident Care) —a contract and transaction-case management solution—that will inspire you to automate your own complex business processes and take full advantage of out-of-the-box Dynamics 365 functionality. They’ll even share COSMIC with you—available now on Microsoft AppSource.

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