sales@dynamicsedge.com
202-410-6400

If you need Dynamics 365 for Sales, Customer Service and Marketing training you can take all courses in one week. This bundled session helps you improve your Dynamics 365 skill set and get an edge in the modern Microsoft Dynamics 365 technology ecosystem.

Dynamics 365 for Sales Training D365 for Customer Engagement CRM Course 850760 Marketing Customer Service Field Service Project Service Automation Sales App Training

For more detailed outlines of each individual workshop that is included in this bundle, either look up the corresponding course numbers using our website search, or, use the links we have conveniently provided for you below.

MB-210 Microsoft Dynamics 365 Sales (1 Day – Monday)

Take the Dynamics Edge Course for Insight and Ideas how you can make your
CRM better and Increase User Adoption to Drive Sales!

Microsoft Dynamics 365 for Sales is an end-to-end application to manage the
handling of customers and potential customers; tracking data against sales
goals, automating your best practices, learning from your data and more.

Join our team of globally recognized experts as they take you step by step
from lead to opportunity to closed deal. Using the application’s available
automation and customization options you will learn how to enable sales
staff to be their most productive selves.

Who Should Attend?

A Dynamics 365 Customer Engagement Functional Consultant is responsible for
performing discovery, capturing requirements, engaging subject matter
experts and stakeholders, translating requirements, and configuring the
solution and applications. The Functional Consultant implements a solution
using out of the box capabilities, codeless extensibility, application and
service integrations.

Course Objectives

After completing this course, students will be able to:

Course Prerequisites

Use this Link for Details on Course 21000

Corresponding Exam: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-210

81057 Dynamics 365 Customer Service (1 Day – Tuesday)

This one-day instructor-led workshop provides students who work with Customer Service in Dynamics CRM, Plan 1 or Customer Engagement versions with the knowledge and skills to manage the Dynamics 365 (CRM) Customer Service application. Additionally, it will help individuals who develop applications work with the Dynamics 365 (CRM) Customer Service Module.

Who should Attend:

The primary audience for this workshop is individuals who are Power Users or Administer the Dynamics 365 (CRM) Customer Service Application. These individuals help users and customers as part of their primary area of responsibility or work in environments where Dynamics Customer Service plays a key role in the organization.

The secondary audience for this workshop are individuals who are Customer Service Managers or Representatives using Dynamics software. This workshop will help them manage and support the user base.

After completing this workshop, students will be able to understand and/or be able to:

Use this Link for Details on Course 81057

Corresponding Exam: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-230

222000 Dynamics 365 Marketing (3 Days – Wednesday – Friday)

About This Course

This course will review the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.

Audience Profile

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 for Marketing for businesses.

At Course Completion

After completing this course, you will be able to:

Use this Link for Details on Course 222000

Corresponding Exam: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-220

MB-210 Microsoft Dynamics 365 Sales

After completing this workshop, students will be able to understand and/or be able to:

Course Outline

81057 Dynamics 365 Customer Service (CRM)

After completing this workshop, students will be able to understand and/or be able to:

We look forward to your great success!

202 S.E. Church Street, Suite 203 Leesburg, VA 20175
https://www.dynamicsedge.com/
sales@dynamicsedge.com
Solutions
Company
202 Church Street S.E. , Suite 203 Leesburg, VA 20175
202-410-6400
800-453-596 (Toll Free)
sales@dynamicsedge.com