Microsoft Dynamics CRM Training

Microsoft Dynamics CRM Training

Workflow in Microsoft Dynamics CRM 4.0

Microsoft 80003

Microsoft Certification

Length: 1 Days
Published: August 20, 2008
Language(s): English
Audience(s): Information Workers,IT Professionals
Level: 200
Technology: Microsoft Dynamics CRM 4.0
Type: Course
Delivery Method: Instructor-led (classroom)
About this Course
This one-day instructor-led course describes how to create, run, and monitor workflows to automate business processes. The course emphasizes out-of-box workflow functionality. This course covers basic concepts, creating a basic workflow, the design process, updating triggers, conditional branching advanced and multi-stage workflows, monitoring workflows and workflow security.
The course also focuses on using workflows in Microsoft Dynamics CRM 4.0 to automate the sales process, lead promotion and probable revenue. Extending and upgrading workflows and data migration and workflows are not covered in detail in this course, but are introduced to provide students with insight into potential advanced workflow topics.
Audience Profile
This course is intended for Microsoft Dynamics CRM System Administrators and Customizers, as well as business managers who want to find out how to automate business processes.
At Course Completion
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After completing this course, students will be able to:
  • Describe the primary benefits and scenarios for using workflow in Microsoft Dynamics CRM.
  • Describe how Microsoft Dynamics CRM 4.0 workflows function.
  • Design, create, and manage basic workflows.
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