Microsoft Dynamics CRM Training

Microsoft Dynamics CRM 2011 Customization and Configuration

Microsoft 80294

Microsoft Certification

Length:	3 Days
Published:	December 15, 2011
Language(s):	English
Audience(s):	IT Professionals,Developers
Level:	200
Technology:	Microsoft Dynamics CRM 2011
Type:	Course
Delivery Method:	Instructor-led (classroom)

About this Course

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

Audience ProfileThis course is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage.

At Course Completion

After completing this course, students will be able to:

Design and implement strategies for the creation of Business Units and Security Roles
Create and configure Microsoft Dynamics CRM Users and Teams
Describe the principles of customizing the system
Create and configure fields for both custom and system entities
Create and configure custom entities, including standard and activity entities
Design, create and configure relationships between entities
Create and configure Views, Charts and Forms for both system and custom entities
Implement Field Security in Microsoft Dynamics CRM
Configure and monitor audition on Microsoft Dynamics CRM components
Design, create and configure Solutions in Microsoft Dynamics CRM; implementing both managed and unmanaged Solutions