Supporting the Windows Vista Operating System and Applications

Course 5119: Two days; Instructor-Led

This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Audience

The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

At Course Completion

After completing this course, students will be able to:

Prerequisites

Before attending this course, students must have:

• Experience supporting previous versions of the Windows operating system.
• Familiarity with an IT helpdesk ticketing system.
• Experience researching online and local knowledge bases.
• Experience running commands from a command window, such as the DOS command prompt.
• Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
• Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
• Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
• Fundamentals of applications, such as how a client communicates with the server in client/server applications.
• Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.

In addition, it is recommended, but not required, that students have completed the following Products:

• 5115A: Installing and Configuring the Windows Vista Operating System
• 5116A: Configuring Windows Vista Mobile Computing and Applications

Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Course Outline

Module 1: Windows Vista Desktop Deployment Infrastructure

This module explains the components of a Windows Vista deployment infrastructure that uses the Business desktop Deployment (BDD) 2007 Solutions Accelerator.

Lessons

Lab: Accessing The BDD Tools

After completing this module, students will be able to:

Module 2: Preparing to Apply Desktop Images

This module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.

Lessons

Lab: Preparing to Apply Desktop Images

After completing this module, students will be able to:

Module 3: Supporting Computers with Desktop Images

This module explains how to apply a Windows Vista operating system image to a target computer.

Lessons

Lab: Applying Desktop Images

After completing this module, students will be able to:

Module 4: Installing Applications

After completing this module, the students will be able to describe the steps required to prepare a Windows Vista computer for applications and application installation packages.

Lessons

Lab : Preparing to Install an Application Package

After completing this module, students will be able to:

Module 5: Restoring and Validating User State

This module explains how to restore and validate user state on a newly deployed Windows Vista desktop image.

Lessons

Lab : Restoring and Verifying User State

After completing this module, students will be able to:

Module 6: Troubleshooting Desktop and Application Installations

This module explains how to troubleshoot issues that are affect the operating system deployment and application package installation.

Lessons

Lab : Troubleshooting Application Installation

After completing this module, students will be able to: