Course 50224A:

Service Management in Microsoft Dynamics NAV 2009

Length: 3 Days
Published: July 01, 2009
Language(s): English
Audience(s): Information Workers
Level: 200
Technology: Microsoft Dynamics NAV 2009
Type: Course
Delivery Method: Instructor-led (classroom)

About this Course
This course provides students with the necessary tools to perform tasks within the Service Management application area, including setting up service items and service orders, working on service orders and service contracts, using the job queue.
Audience Profile
This course is intended for members of the implementation team, administrating or using the modules in Microsoft Dynamics NAV 2009. This audience typically includes individuals who will be implementing and assisting Microsoft Dynamics NAV 2009 users. Additionally, individuals responsible for training or supporting Microsoft Dynamics NAV 2009 may benefit from the course.
At Course Completion
After completing this course, students will be able to:
  • Set up a Role Center for working with service management
  • Perform the setup for service items
  • Perform the setup for service orders
  • Work on service orders
  • Set up and use service pricing
  • Handle resources and resource groups
  • Create and work on service contracts
  • Use the job queue

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Call us at (800) 453-5961 or Send an Email.

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